"Agent was calm and professional, fixed my issue and went above expectations. Represented the company very well. Great experience."
"Marvin J. was awesome! Very patient and helpful. Highly recommend him. "
“Let's gooo, Marvin! We love hearing when one of our agents does a great job. Thank you for taking the time to share this with us. We appreciate you!”
"It took me 4 times of trying to place my order. My payment was being rejected due to the fact that too many numbers were being added to the billing zip code. "
“We try to make our order placing process as easy as possible for our fans, whether it's on our app, website or over the phone with one of our sales agents. Above all, we prioritize safety, there seemed to be some difficulty associating the info on file directly to you as the cardholder via public records, so it was cancelled automatically by the system to prevent against unauthorized activity. We encourage you to try again over the phone, please call (833) 228-5143 and ask to be directed to our sales team.”
"Very easy process, very helpful"
“Easy is our goal, be sure to sing "All the Small Things" loudly and proudly for us!”
"Chris helped me process my sale on the phone and answered all my concerns. I will definitely use vivid seats again."
“We're ecstatic to hear that Chris was able to answer all your questions and that you were able to score a great deal on some tickets, thank you for choosing Vivid Seats!
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"Quick and efficient answers to my questions along with the purchase of tickets I really wanted!!! Tickets arrived while I was on the phone with Dana! Thank you!"
“It's a joy to hear that you had a great experience with us, we thank you for choosing Vivid Seats!”
"I wanted to make sure we got seats at the aisle. I appreciate the word pictures and describtions "
“Awesome to hear that our team was able to paint the picture for you, we hope you have a great time!
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"My app wouldn’t allow my purchase to go through because it says error: address doesn’t match address on file.
I called the service center spoke to Edwardo. He was very kind and professional assured me we can fix this problem. My purchase went through. It should not have been so stressful! Thank you Edwardo. "
“We appreciate your feedback Patrick! We are happy to hear our team was able to get you set for your event. We treat all our fans like VIPs. If you ever get an error like the one you got on the checkout page, the system is not able to link the billing address to the card being used. We can suggest you make sure you have the latest version of the app downloaded and the address should be entered exactly as it is listed with your bank. We are here for you!”
"We couldn't tell if the seats were together. Abel said they were and fixed us up."
“Woot! Woot! Way to go, Abel! Thank you for the five-star review, Charles!!”
"I spoke with Anthony from Dallas, TX. He was very respectful and knowledgeable. He helped me step by step on purchasing baseball tickets and showed me how to upload my tickets on the app. I’m not tech savvy as these youngsters. Kudos!! "
“We are glad Anthony was able to give you a homerun experience with us, Nicholas! Thank you for the five-star review!! Since you have now become a tech expert, we look forward to providing more exceptional experiences for you.”
"Brenda helped me order my tickets over the phone.I wasn't able to get my password reset on my account and had to call in."
“Glad to hear Brenda was able to provide you with a VIP experience! We are here for you and want to be your destination for live event tickets!”
"Never received tickets twice!!! when called was told that sent them to email never received got run around for over 90 mins and no results asked for refund said could not find order but money came out of my bank twice "
“Hi Andrea, we're disappointed to hear that your experience with us didn't meet expectations and we do hope you'll give us another chance to change your mind. We tried reaching out for more information on this order to try and make things right. Please DM us on social media if you ever need assistance with an order. We are here for you!”
"The gentleman on the phone was kind and helpful. Pulling up the ticket in my email was a nightmare! It kept saying delivered, but I got a link runaround and never ever found the barcode required. Luckily the gate attendant took pity on us and let us through. NEVER AGAIN with this company!"
“Hi Caty, we're disappointed to hear that your experience with us didn't meet expectations and we do hope you'll give us another chance to change your mind. We tried reaching out for more information on this order to try and make things right. Please DM us on social media if you ever need assistance with an order. We are here for you!”
"Patricia C. was professional and polite with helping me order my tickets would love to have her help me with future ticket purchases."
“We will let Patricia know they were a rockstar and we appreciate the 5 Star Review! Thank you letting us be your destination for live event tickets!”
"Chris was so helpful! Having never been to Yankee Stadium before Chris helped us find amazing seats - thanks for generously taking the time to help us Chris. Look forward to the game! "
“We take pride in our agents and are pleased to hear that Chris was helpful. Thank you for your feedback, and we hope you enjoy the game!”
A rep from Vivid Seats, vivid.seats, has responded:
“Steffanie, thank you for taking the time to let us know about your experience. We are more than happy to hear that one of our agents provided you with a great experience! ”