"My customer support specialist went above and beyond. She help me locate the best tickets for the best prices. Communicated clearly to me the cost of each set of tickets. She was patient as she took my order information and ordered each set of tickets for me. I was super grateful for her help! Being kind and nice goes a long way!!"
"I just wanted to take a moment and speak to how grateful I am these folks still have a number you can call and reach a HUMAN!
In my case it was Aneury. This man was a pleasure to work with. StubHub was horrible… months on months of lying about tickets they lost and constant delays just to tell me they were going to refund me my money after I already booked a place and travel for the event. They literally prolonged the process 2 months just to try and offer me seats for tiers above the ones I purchased. Their “guarantees “ are absolute trash. Aneury did in 5 minutes what they couldn’t in 5 weeks!
Aneury I can’t thank you enough for being so helpful and compassionate to my position. You’re one of the good ones man. NEVER LOSE THAT! If you ever decide to broaden your horizons just know I’d hire you in a second at my company. Thank you again for all you did for me!
A.M. Sukanick
CEO Condition One Commercial "
“We're glad to hear that Aneury embodies our care and commitment to providing a seamless experience for our fans, A.M. ”
"I have a little bit issue in the website. So I decide to call and the person will help me. It was a good. He helped me out to buy all four games tickets."
“We're glad we were able to sort that out for you!”
"Rhea was spectacular!
Knowledgeable, professional and nice as can be!
I will be calling her always!
Nice job Vivid!"
“We look forward to serving you in the future—thanks for the kind words.”
"I just purchased a parking pass for a game in SF. The entire experience was pleasant and highly efficient. Jennie E answered all of my questions without fail and navigated the precise purchase I was seeking. Jennie E is the most polite person I have spoken with in a very long time. Too bad I can only give you 5 stars because I think Jennie exceeded that by far : )
Have a stellar day! ~ Phillip"
“We really appreciate you taking the time to let us know what a great agent Jennie is, Phillip! ”
"Vivid seats is horrible. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I tried calling two hours before my event as the tickets never arrived. It went to automated system and never got a person to talk to. The confirmation number they gave me was completely useless and also did not allow me to access my tickets.
Was not able to get in with those tickets I paid for. They refuse to give refunds for anything. They simply don’t care. The moment you hit submit, they have your money and will not refund.
Horrible customer service"
“We're sorry to hear that a typo was made in the email address given to us, Melinda. The confirmation number is just an order number, and doesn't provide access to the tickets. While we can't be responsible for errors made in the information given to us at checkout, we can definitely review your order further if you DM us on social media to ensure it was resolved properly. ”
"Very helpful. Thank you very much!"
“Thanks for the positive words, Richard!”
"Angelica was so helpful. She found great seats at a great price for me. So glad I called. Will definitely deal with her again.
thanks Angelica! You made my day!"
“We're glad Angelica could help make your day, and hope you come back so we can continue to do so!”
"very bad and very dissapointing"
“We apologize if you were given incorrect information, Steph, as that's not what we aspire to. If you need further clarification on what can be listed by fans on our site, check out the FAQ on our website. ”
"Fast and I appreciate the connection email "
“You're welcome! Thanks for the positive review.”
"Super people easy experience awesome "
“We're glad you had a great experience, Robert!”
"Began selling tickets thru Skybox in October, 2022, who broadcasts out to many platforms including Vivid. two sales now cancelled.......Both sales canceled with an absorbent, maximum fee charge back of over $500 each. Comparable Seats were still available for both shows, much cheaper than $500. Most recent is Kane Brown show, which is not until 3-18-23. Vivid asked for proof of transfer which I sent. But they said they never received it (no bounce back error of email fail)charged , saying I had not sent proof of transfer. The simple solution is to cancel and retransfer. this is a non brainer with show so far away, but they simply do this to make money. I have sent multiple emails including resending original showing proof of transfer. They will not reply to my emails. just know, as a seller, they look for ways to charge you the maximum and do no reply or send information they are required to. both shows I have been charged back for had much cheaper, comparable seats still available. but, as stated, the Kane Brown show could have been and still could be fixed easily. SH has had issues since merging with Viaggo but still way better than this. BEWARE sellers"
“We're sorry that you experienced frustration with your listings, John. Please contact out Seller Services team and they can address your concerns, and look into this issue, as we aim for strong partnerships with our sellers. ”
"Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. Day of game they said only had 2 tickets available and sold my other 4. Disputed several times and no resolution till this day. Had rented a room just for this event. Credit care company is stating they rejected my dispute because all sales are final. It’s not final unless I had the tickets available which I didn’t. Never again. Don’t use this site they are horrible.
Date of experience: October 02, 2022"
“We value your feedback and want you to know that your concerns matter to us, Sony. This is not the impression we would like to have on our fans. We were able to look further into your order file and confirmed a previous advocate has been able to address your concerns since your response. At this time, we encourage you to monitor your email for further updates on your order.”
"Jenny was accommodating and patient and answered my questions satisfactorily; excellent CSR!"
“Good deal! We appreciate you for sharing your experience with us!”
"Christian m. Was so helpful and patient with my request and took the time to verify and follow through every step of the process. I am grateful for his help he was a pleasure to speak to and top notch in my book. Thanks again Chris "
“Thanks for the 5 star review! We are here to be your destination for live event tickets!”
A rep from Vivid Seats, vivid.seats, has responded:
“Thanks for choosing Vivid Seats, and letting us know that our support standards are being lived up to!”