"amazing! very appreciative for Jennie’s great service and time "
"Amazing experience with Carlos! He was patient and helpful! Thank you so much! "
“Hey there! Thanks for the glowing review. We'll be sure to let Carlos know he did a fantastic job of helping you get great tickets.”
"The representative that assisted me was excellent He took the time to explain and guide me through the process of buying suite tickets For the first time"
“We appreciate the 5 - Star Review! Thank you for letting us be your destination for live event tickets!”
"Risa was wonderful helping me finalize my ticket purchase!"
“We appreciate the 5 - Star Review! We strive to give everyone the VIP experience. We appreciate you letting us be your destination for live event tickets!”
"Unsatisfied with the General Parking costing more then a ticket for the show very upset paying 77 for General parking"
“Thanks for your feedback. We are a resale marketplace, meaning sellers are able to set their own prices, which can fluctuate based on supply and demand. We recommend checking our site periodically for any changes in rates for your event. If you would like us to look into this order, please reach out to our social media team via Social Media DM.”
"I called wanting to check availability for tickets to a show that was sold out through a different company. I was surprised to hear Vivid had tickets and the price was great. The spokesman Gian was kind, patient, knowledgeable and professional. I will be using Vivid for all my future ticket purchases."
“We appreciate the 5 - Star Review! We thank you for letting us be your destination for live event tickets!”
"Marcel is great! Thank you a wonderful customer service experience and Vivid Seats helped with tickets for two sold shows for my favorite group KISS at Madison Square Garden in December. Thank you Marcel!!!"
“We appreciate the 5 - Star Review! We hope you enjoy KISS at Madison Square Garden!”
"Chris did a great job explaining the process and answered all my questions. Excellent job at helping me select the perfect seats and explaining all the perks, rules, and regulations. Just a great experience overall. Thanks..."
“We appreciate the 5-Star review! Thank you for letting us be your destination for live event tickets Jeff!”
"Nice and efficient people I hope to have my tickets soon"
“We appreciate the 5-Star review! We are here whenever you need assistance!”
"I was not able to purchase my ticket online and decided to call costumer service to be able to process my payment. The costumer service representative Barbara was exceptional with her help to resolve the issue, she even waited for me to talk to my credit card provider until everything was completed and in good order. Talk about going above and beyond! Thank you!"
“Yay Barbara! We appreciate your positive review and feedback. We value our VIP's and thank you for choosing us as your destination for live event tickets!”
"Samuel was super helpful!"
“We appreciate your review! We treat our customers like VIP's and we thank you for letting us be you destination for live event tickets!”
"I was to get an odd number of tickets and I needed help. I called and said my situtions. Leidys j was able to help me get the tickets with a parking pass. She did an amazing job. "
“We appreciate the 5- Star Review! You are our VIP and we thank you for choosing us as your destination for live event tickets!”
"Email came over on iphone save 10% on event. Payment wouldn’t work, tried several cards. Then tried through email on computer, ticket $10 more. Several cards again, would not work. Called and the ticket were $30 more the what I could Purchase on iPhone. The nice representative gave just $10 off . Gee thanks! Still out $20, one less beer! Please get your CC system fixed! "
“We're disappointed to hear that your experience with us didn't meet expectations and we do hope you'll give us another chance to change your mind. We will pass along this information to our app/website team. If you ever need assistance please reach out to our team via Social Media DM. We are here to help!”
"Very friendly and helpful "
“Thanks for being a Vivid fan, Juan!”
"Pedro was very kind!!! and was so so helpful!"
“Thanks for making Pedro's day! ”
A rep from Vivid Seats, vivid.seats, has responded:
“Hi Dylan, thanks for the 5 stars! We're glad to hear that Jennie did a fantastic job of helping you to find great seats to your next live event. We hope you have a great time experiencing it live!”