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0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

4/5

2023-04-01

Great

"Fab lady on the phone ... So nice"


Rep reply posted 2023-04-01
A rep from Vivid Seats, vivid.seats, has responded:

“This is no April Fool's...we love our fans and we love to provide great service to them. Thank you for the five-star review, Bob!”


5/5

2023-03-31

Great customer service

"Spoke with Barbara & she is amazing! "


Rep reply posted 2023-03-31
A rep from Vivid Seats, vivid.seats, has responded:

“Thanks for letting us know Barbara did so well!”


5/5

2023-03-30

She was the AWESOMEST!

"Irene was the BEST! I called and she was extremely sweet patient. I was locked out of my account and was in a bad WiFi area and never could reset it. So, I called. I expected with previous ticket places, long waits, annoying sales pitches and all I really wanted was my tickets. Being a Boomer, my phone skills were slow at best. She walked me through and waited while I looked up the seating chart (shows my age) and helped me as I changed my seats several times, along with views of the stage. It was the BEST !!!! Give her a BONUS!!!!"


Rep reply posted 2023-03-31
A rep from Vivid Seats, vivid.seats, has responded:

“We know how aggravating some ticket vendors can be, so our goal is to make it easy for the fan who just wants their tickets. We're glad to hear you noticed!”


5/5

2023-03-30

Excellent Service!

"Christie/Kristie (not sure on spelling) was very kind and accommodating. She answered all of my questions and offered me a discount when purchasing my tix. Amazing service! "


Rep reply posted 2023-03-31
A rep from Vivid Seats, vivid.seats, has responded:

“We're all about fans saving getting the best deals, so glad we could help you out!”


5/5

2023-03-30

Smooth and Easy

"Rida made my ticket purchase very smooth and easy."


Rep reply posted 2023-03-30
A rep from Vivid Seats, vivid.seats, has responded:

“We're glad to hear that Rida was a great help to you in getting your tickets. We will let them know about your kind words - thank you!”


5/5

2023-03-29

Great Service !

"Kind and great advice ! perfect service "


Rep reply posted 2023-03-29
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 - Star Review sch-8147! Thank you for letting us be your destination for live event tickets!”


5/5

2023-03-28

Good service

"I called because the app wasn’t working and spoke with Leo who dealt with my problem very quickly and professionally "


Rep reply posted 2023-03-29
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 - Star Review djg-92945! We will let Leo know they rocked. Thank you for letting us be your destination for live event tickets!”


5/5

2023-03-27

Excellent Customer Service!

"Barbara was so helpful! I was frustrated coming into the call but she quickly found a connection we had and could bond over so I was at ease and calm knowing the issue was in her hands. I walked away from the conversation with a new contact at Vivid, the tickets I came for & more! I can’t say enough about the service I received today! "


Rep reply posted 2023-03-28
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 - Star Review kylesolsberg! Thank you for letting us be your destination for live event tickets!”


5/5

2023-03-26

Great experience

"Jen was great....professional and courteous and helped me with my order"


Rep reply posted 2023-03-27
A rep from Vivid Seats, vivid.seats, has responded:

“Thanks for letting us know what a great agent Jen was!”


5/5

2023-03-26

Great Assistance

"My rep was extremely helpful and patient. Understanding my need and helping find the best options for my budget. kudos!!!!!!"


Rep reply posted 2023-03-27
A rep from Vivid Seats, vivid.seats, has responded:

“Thanks for taking time to leave us great feedback! ”


5/5

2023-03-26

Amazing

"Amazing customer service with Sam, he was informative, friendly and helpful. He made the transaction very smooth. Thank you so much!!!"


Rep reply posted 2023-03-27
A rep from Vivid Seats, vivid.seats, has responded:

“We aim to make the ordering experience as smooth as possible--thanks for letting us know Sam did!”


5/5

2023-03-25

David was a very nice gentleman

"Yay Good customer service"


Rep reply posted 2023-03-27
A rep from Vivid Seats, vivid.seats, has responded:

“Thanks for leaving us the kind words! ”


5/5

2023-03-23

Chris was awesome

"Great customer service and answered all my questions. Saved me money as well. "


Rep reply posted 2023-03-23
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 - Star Review Angela! We will let Chris know they rock. Thank you for letting us be your destination for live event tickets!”


5/5

2023-03-23

VividSeats Provides Exceptional Service

"I have been a VividSeats customer for many years and typically look to them to purchase tickets for my favorite events. Their customer service representatives and especially "Sam" whom I spoke with most recently always provide exceptional and friendly service, and they make me feel like a valued customer. Their online system for making ticket purchases is efficient too. Also, their ticket prices are always competitive and fair."


Rep reply posted 2023-03-23
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate your loyalty, Ruben, and look forward to helping you make more of your live event dreams come true.”


5/5

2023-03-20

Great customer service

"Tiara was a great help to me and is the reason I went with Vivid seats for my ticket purchases"


Rep reply posted 2023-03-21
A rep from Vivid Seats, vivid.seats, has responded:

“Tiara thanks you for your kind words, and was glad to help!”