"My request had lots of moving parts. Marvin was very patient and offered several options. I didn't feel rushed or pressured. Thanks."
"I first logged onto my account and found tickets for $84 each but when I went to buy them, the price jumped to 122 each so I had to call customer service and found that the price is for a bundle of 3 or more tickets which is not mentioned on the site. Arden was very helpful and reduced the price 108 each. a far cry from 84 but better than 122. They really need to make things clear on the website."
“Hey Christopher! We'd be happy to clarify why the price appeared to increase between browsing and your cart. Sometimes when you see tickets listed for cheaper but the price appears to change after you select the quantity, it's because the tickets for the lower price are only available in a smaller or larger quantity than your selection. To explain, if a listing shows 4 tickets available for $84 each, the seller may not want to get stuck with a single ticket so they may only allow the tickets to be purchased as a pair or as a set of 4. The "jump" in price may just be that the lowest priced listing on our site for three tickets was set for a higher price per ticket. Some of the discrepancy may also be due to sales tax and our service and delivery fees, but these are always disclosed at checkout after providing us your Billing Address. You can review the full price breakdown at the last step of checkout before you finalize and place your order. We hope this helps to clarify the way pricing works on our platform for the future. Thanks for the 4 star review!”
"Amazing customer service."
“Hi Breanna! We're glad you love our award-winning customer service. Hope you have a great time at the Kane Brown concert, and thanks for the positive review!”
"I’d been a customer for over two years with Vivid Seats. On Jan. 18th purchase 3 tickets for a basketball game in ATL. GA. Well aleast I thought I did, paid my money thru my credit card. File what they sent me away just like in the past, like I mentioned have done this many times before. The nite of the game couldn’t enter the game with the BS they sent me, this was my daughter birthday present. Called them right away talk with one of their customer service people for over an hour and he couldn’t correct this BS, now they have my money and we didn’t get in to see the game. They will run you around but they won’t help you, thief’s are what they’re. Just be aware they will mess up and try and blame you, they may be cheaper, BUT BUYER BEWARE I would stay away from these guys, going to Stub Hub or Ticketmaster from now on. Vivid Seats I hope you go out of business because on the way you treat people!!"
“Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. We would love to review your order again to see if there's anything we can do to make this right for you. If you could reach out to our specialized team via DM on Facebook, Twitter, or Instagram, we'd be happy to help! We never want anyone to have this kind of frustrating experience and want to figure out what happened that caused this issue for you. We also hope that your daughter still had a wonderful birthday despite any inconvenience caused by the issue with your tickets, and look forward to hearing from you soon.”
"Alexander O was very professional and helpful with my order. I wish I would have called directly in the first place. I made an error previously when ordering my tickets and he helped me the best that he could. thank you Alexander. Cecelia Einstein Johansen"
“Hey Cecelia, thank you for the five stars! We're so happy to know that Alexander was able to help you over the phone. We pride ourselves on our quality customer service. We hope you have a fantastic time at the tournament!”
"Called with a simple question about seats and Anthony went above and beyond to help me get the tickets I was looking for. Had a great experience"
“Thanks for the positive review, Daniel! We're happy to hear that Anthony was able to help you get fantastic seats and answer all your questions. That's the kind of experience we strive for all fans to have when they reach out to us. Have a great time at your event and thanks for choosing Vivid Seats!”
"Mayra was the ultimate ticket expert. She was patient and helpful in making sure the price and seat choice was perfect for me!"
“Thanks, Stacie! We're proud of Mayra's effort to help anyone who calls us looking for tickets, and glad that she was able to help you find exactly the right seats for your budget and preferences. We hope you have a fantastic time at your event.”
"Your help made the transaction quite easy, excellent customer service. "
“Hi Hector, thanks for the positive review! We strive to ensure that our platform is both easy-to-use and that you can access high quality customer support if and when you need it. We hope you have a fantastic time at your event!”
"I was nervous about using Vivid because it was my first time, so I called in. My customer rep was awesome and very helpful. He answered all my questions about the process, the venue, etc. etc. I ended up getting Beyonce tickets right there on the phone with him, and the tickets were sent to my TicketMaster account by the time the call ended. It couldn't have gone smoother. "
“Hey Jason! We're glad you were able to snag some tickets to see Beyoncé, it's bound to be an amazing show. Thanks for the five star review!”
"Bernadette helped me find tickets very efficiently, finding us great seats for a fair price. Appreciate it, Bernadette."
“We'll let Bernadette know that you appreciate her! Thanks for giving us five stars, and we hope you enjoy the event.”
"User friendly app and great customer service "
“You are the real MVP! We appreciate your positive feedback and thank you letting us be your destination for live events!”
"Ordered 3 tickets 3 separate orders your company continue to cancel 2 orders. I need 2 tickets. Won't refund the 1 ticket for me to buy 2 more on other seats. Leaving me stuck with one. No real explanation. Employees that can't speak English. Service is trash and I'm reporting you to my bank. Never again.
"
“We don't want you to feel ripped off. We have sent you a direct message to try and take a look into your order situation tikishabradford!”
"I tried ordering tickets online. Wouldn't accept my credit card because address didn't match. So I had to call and order over phone and Meghan P. that helped was great."
“ We appreciate your positive feedback and want you to know we are always here to help you with your event tickets! We want to be your destination for live events!”
"Meghan was very friendly, and made the purchase very easy and effortless. Very good customer service!"
“We will let Meghan know she rocks! We appreciate your positive feedback and thank you letting us be your destination for live events!”
"I was very nervous purchasing tickets from a reseller because of all the negative reviews for ALL the resellers and warnings of scams so I called the company to purchase instead of purchasing online. I was completely aware that reseller prices are above the actual value of the ticket and of the fees for the reseller before making my purchase and the prices quoted were exactly as there were listed on thier website along with the section and row numbers. I was actually give a small additional discount and vivid seats prices were much less than four other competitors that I looked at. Tickets were emailed to me prompty after my purchase at at that time I could see the seat numbers. Very happy so far. I will update if there are any issues at the time of the event on 03/03/23."
“We work to treat all as VIP's! We know you work hard and we work hard to get you to the events you love. We appreciate you letting us be your destination for live events!”
A rep from Vivid Seats, vivid.seats, has responded:
“Thanks for the 5 stars - we're glad Marvin was patient and got you your tickets! We are here to be your destination for live event tickets!”