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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
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0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2023-02-01

Awesome customer service

"Christian was extremely friendly and kind, and helped me complete my purchase. A+"


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“We will let Christian know they rock! We appreciate your business and thank you for letting us be your destination for live event!”


5/5

2023-02-01

Ladies you are amazing , and thank you for you patience and for helping me solve all my promlems and providing a great experience.

"Thank you so much for great experience"


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“We are here to help you get to the events you love and be your destination for live event tickets! We appreciate your positive review!”


5/5

2023-01-27

Great phone purchase experience

"I was struggling with the web purchase, so called customer assistance—I had an excellent experience—a very upbeat and customer oriented assistant—got me the seats I wanted with no issues"


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 -star review! We are here to help you get to the events you love and be your destination for live events!”


5/5

2015-02-25

Purchased Tickets with Ease

"Fernando is quite knowledgeable in his job and he gave Excellent Customer Service

Thank You
Kathy - Denver
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Rep reply posted 2023-01-26
A rep from Vivid Seats, vivid.seats, has responded:

“Our agents know the score! (Pun definitely intended)”


1/5

2023-01-24

Horrible customer service and processing

"My credit card company had a special offer for 10% off a ticket purchase from. VividSeats. This was on top of earning a stamp, but I had to press the link to get connected. Vivid seats would not check me out so I called capital one, capital one had a direct number so we did not wait on hold and my call still took two hours and seven minutes to be told it would not work. Vivid seats. Made me specifically pay while on the phone call to buy the tickets which eliminated by 10% rebate. Vivid seats representative did admit they’ve heard about this problem before. But there was no way to correct it. This all happened on a recorded line with Capital One staying on the phone for all two hours and seven minutes with me."


Rep reply posted 2023-01-26
A rep from Vivid Seats, vivid.seats, has responded:

“We sincerely apologize for the trouble you experienced trying to place an order, as it's our goal to make the process as smooth as possible. We completely understand wanting the discount you deserve, so we've emailed you a $200 store credit for your troubles. Just enter the code we sent you into checkout to apply it. Thanks for being a loyal customer!”


5/5

2023-01-23

Friendly

"Called to verify seats would be next to each other and ended up with 3 seats at a better price than I could have gotten online. "


Rep reply posted 2023-01-26
A rep from Vivid Seats, vivid.seats, has responded:

“We're always happy to help fans find the best deal!”


1/5

2023-01-23

ZERO stars if it was an option!!!

"Following spending 2k on tickets to an NFL championship game, the third party seller determined the purchase was fraud. I called vivid seats immediately upon receiving the email and was told nothing can be done about it. Not to mention my money will be held for at least 5 business days. I don’t have the means to pay for new tickets so I will have to wait till being refunded and purchase them again. 1-2 days before the game date the prices will have drastically increased and I’ll be lucky if I can even go at all. I’ll never purchase from vivid seats again!"


Rep reply posted 2023-01-26
A rep from Vivid Seats, vivid.seats, has responded:

“We're sorry that the seller wasn't able to fill your order, as they normally strive to fulfill each fan's purchase. If you need assistance looking for tickets that best fit your budget, our Sales team is here to go over options and get you to the game. ”


5/5

2023-01-23

Tkts

"Customer service is excellent. I just wish my seats were not in the middle of the row. I get nervous."


Rep reply posted 2023-01-26
A rep from Vivid Seats, vivid.seats, has responded:

“We're glad we were able to help you out!”


5/5

2023-01-20

Very professional and expert

"I had a wonderful agent who was expert and knowledgeable. "


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate the 5 -star review! We are here to help you get to the events you love and be your destination for live event tickets!”


5/5

2023-01-20

Meagan Is A Beast!( sorry if I spelt her name incorrectly)

"Wonderful experience with a caring and considerate person. Great personality and a true professional. I wouldn’t be seeing Jimmy Buffet without her exceptional guidance. A true asset to Vivid Seats!"


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“We aim to give everyone the VIP experience! We appreciate you letting us be your Jimmy Buffet ticket destination!”


5/5

2023-01-19

Great Customer Service

"Alex Z was extremely helpful and portrayed a very friendly attitude and experience "


Rep reply posted 2023-02-08
A rep from Vivid Seats, vivid.seats, has responded:

“Great to hear Alex helped you get your tickets! Thank you for your feedback and trusting us to be your ticket events provider!”


5/5

2023-01-19

Excellent customer service

"kristinne g was professional, patient and informant "


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“Thank you for your feedback and trusting us to be your ticket events provider!”


5/5

2023-01-19

Army BlackKnights!!!

"I needed to order multiple tickets for the Army/LSU game in Oct. The website is very good but I’d rather order and do business with a person. I had the pleasure of doing business with Myra. She provided me options that I did not know I had and she was very attentive to my needs. Thanks to her i will be able to invite my family that I haven’t seen in years to watch the Army BlackKnights play LSU in Death Valley for a truly once in a lifetime event !! I highly recommend if you call customer service to ask for Myra. I’m sure all the other reps are good but I can only vouch for the one I got. Thank you again Ticket Expert !!! "


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“What a score! We value your feedback and are happy to hear Myra was able to assist you. Thank you for choosing us as your live events provider.”


5/5

2023-01-18

Terrific Service!

"Ashley was GREAT! She listened to my concerns about a previous NEGATIVE experience and helped me with my purchase! We talked about different prices and seating with my best interests at heart AND she took care of me! She is the BEST! THANK YOU Ashley!"


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“Thank you for letting us make this right for you with the of Ashley, Catherine! We certainly value your feedback. ”


5/5

2023-01-17

Rhealie C.

"Raya was AWESOME! And Vivid Seats in general. I didn’t have to wait long to get thru to an actual person to buy my tickets with. And Raya was so sweet and so helpful. She is awesome. I’m so looking forward to this concert and looking forward to using Vivid Seats in the future."


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“Thank you for your feedback, Rhealie! We are excited to hear Raya was able to get you sweet seats. Enjoy the concert!”