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Chance of future purchase:
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Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2023-01-17

Great customer service!

"Angelica was awesome and helped me pick the best seats!"


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“We are glad to hear Angelica showcased her awesome skills to help find you great seats, Adrain!”


5/5

2023-01-17

An excellent phone support

"A staff helped me alot on purchasing ticket. They provide an excellent customer support!"


Rep reply posted 2023-01-19
A rep from Vivid Seats, vivid.seats, has responded:

“We've got you covered, Yoshi! Thank you for choosing us, we are always happy to help.”


5/5

2023-01-17

Easy as 1 2 3

"Rida was amazing---very easy process very fair price"


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate your positive feedback! We thank you for choosing us as your destination for live event tickets!”


5/5

2023-01-16

The best

"Couldn't have asked for anything better. "


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate your positive feedback! We thank you for choosing us as your destination for live event tickets!”


2/5

2023-01-14

Ticket Resale

"Saturday, January, 14, 2023, Los Angeles Kings vs new Jersey Devils @ Cripto Arena. I only needed five tickets for my family to attend this event. The Vivid Seats agent (Charlie) explained to me that if I was to buy six tickets in Section C30, I could contact vivid seats once the tickets become available on the AXS app and vivid seats would relist the one extra ticket for sale for me.
When the tickets became available on the AXS app, I contacted vivid seats and they told me that they can not list the one extra ticket for sale for me. Very disappointed
"


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hey Clint, we're disappointed to hear that you were given incorrect information by the sales agent that helped you place your order. While it is correct that you can resell your extra ticket, they should have been more specific about how to resell independently as we can only accept fan seller listings for print-at-home PDF tickets or hard stock/physical tickets that are shipped via UPS. This is part of our initiative to protect fans like you from fraudsters and to reduce errors with fulfilling orders. If you'd like assistance or information about independent resale, contact us via social media on Facebook or Twitter via DM and we'd be happy to get you the information you need!”


5/5

2023-01-13

Frustration Calmed By Service

"I was a bit frustrated by the fees, but I was met by calm and kindness which quickly changed my perspective. Although I didn't get the fees waived, I left a happy customer. "


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hey David, we totally understand not being happy about fees on an order. We charge a service fee for every order, since the listed price you see when browsing is the seller's asking price. The only portion of the order total we keep is the service fee and delivery fees, which is what allows us to continue to provide our industry-leading, award winning customer service 365 days a year along with all the behind-the-scenes magic that makes our app and website the best place to get great seats for your favorite events. We're proud to hear that your experience with our customer service team was the stellar one we strive for every time, and to have earned those five stars from you as a result.”


5/5

2023-01-12

Excellent Customer Service

"My representative Tiara B was the best. Very professional, patient and helpful. I wish more representatives were this nice, professional and customer service oriented. "


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hey Pamela! Thanks for the glowing review and the kind words for Tiara. We appreciate you!”


5/5

2023-01-12

Great customer service

"Great customer service, very satisfied "


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate your 5-Star review! We thank you for choosing us as your destination for live event tickets!”


5/5

2023-01-10

Great service on the phone

"I called Vivid Seats because of a discrepancy in the posted time of an event I wanted to attend. I spoke to an agent, Charlie, who investigated and found out that VividSeats had the wrong time posted. He then assisted me in getting the best possible seats for the event, all with a very helpful spirit. I'm usually pretty cynical about these resale sites, but my experience today changed my mind."


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hey James, while we always strive to have the most accurate information about an event, sometimes venues change the scheduled start times and we don't always catch it right away. We always appreciate fans like you who let us know about discrepancies in our event information so we can get that updated, that way everyone is on the same page. Thanks for reaching out and for the five star review!”


5/5

2023-01-09

Great customer service

"We were having issues trying to get our tickets online so we called in to a live representative, and Pedro was simply amazing. Very thorough and made sure that we were getting exactly what we wanted. We had a great customer service experience. "


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We work hard to get you to your event! We thank you for choosing us as your destination for live event tickets!”


2/5

2023-01-08

Not the best

"Despite of the good will of the sales and costumer service teams, I had an, overall, disappointing experience with Vivid Seats. I tried buying 4 tickets for Lakers x Nuggets game four times, and all those times, the purchases were cancelled. I was persistent and tried using other cards as well, but I still received cancelling emails. The tickets values were charged at the moment, so the problem wasn’t with the cards.
However, even if I asked, no one could tell me the exact reason why my purchases kept getting cancelled.
At the end, I just gave up trying to buy from Vivid Seats.
"


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hi gabilintz, that sounds incredibly frustrating. Sometimes what can cause this issue is your bank declining the transactions because their anti-fraud system thinks the purchases are suspicious. Other times it's just due to some information you provided not quite matching up with what your financial institution says is correct. If you'd like us to give this another look so we can help you figure out why this happened and how to prevent it in the future, feel free to contact us via social media on Facebook or Twitter - we're here to help. We're glad that despite this experience you were still able to grab tickets and attend the game after all.”


5/5

2023-01-06

Great representative

"Myra was fantastic. She handled everything and got me my ticket. "


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We are here for you! We thank you for choosing us as your destination for live event tickets!”


1/5

2023-01-05

Refuse to issue a credit for my canceled event

"I purchased 2 tickets fir a Steve Harvey Vault Empowers conference in 2021 that was canceled. Unbeknownst to me the even had actually been canceled before I purchased the tickets from vivid seats and they still let me buy them. I was trying to use a credit from a Billie Eillish concert that was expiring so I was searching on Vivid Seats for something of interest. Not only did I use my 600 dollar credit I paid additional money for another ticket both totaling over $1000. I have reached out to Vivid Seats numerous times and Vault Empowers has reached out to them as well. Yet they refuse to even issue me a credit for an event that was supposed to take place now 2 years ago. I only get a canned email response that says the event is postponed and not canceled. "


Rep reply posted 2023-01-14
A rep from Vivid Seats, vivid.seats, has responded:

“Hey Stephanie, we were able to find your two orders for this event and it looks like we did refund the rewards cash you were issued for these two orders. You were also issued additional store credit for the second order and it appears you've already used the Rewards Cash for new tickets. We're glad that you found some more events to look forward to despite the setbacks form all the cancelled events from 2020. If you need any additional clarification about the two cancelled orders and the compensation you received, feel free to reach out to us via social media by sending us a direct message with your order numbers! We'd be happy to go over any information that would help make sure you have all the information you need.”


5/5

2023-01-04

Phone Call support excellent!

"Charlie helped me purchase tickets today. I had a couple visa gift cards to use and it wasn't possible but Charlie was able to think creatively and find a way to make it work through purchasing vividseats gift cards! It was a pleasant experience and I am thankful for the help!"


Rep reply posted 2023-01-17
A rep from Vivid Seats, vivid.seats, has responded:

“We appreciate your positive feedback! We thank you for choosing us as your destination for live event tickets!”


5/5

2023-01-03

Solved a problem with a great attitude

"My customer rep helped me with a problem and I was kind of cranky about it, and she not only solved the problem but she had a great attitude and seemed happy to help."