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Verified
5/5

2019-09-08

Dontay

"Dontay helped out when your App and on-line wouldnt allow me to purchase my tickets."

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Verified
5/5

2019-09-08

Great experience

"Absolutely amazing customer service very professional and very helpful"

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Verified
5/5

2019-09-08

Natalia is Amazing!! :D

"Natalia was incredibly kind, helpful and wonderful to talk to!! We first tried the live chat which was unhelpful & then a different customer service person who unhelpful but finally Natalia made buying our tickets very easy & I would actually consider using Vivid Seats again just because of Natalia! She saved the deal and made my night... Thank you, Natalia! You're AWESOME!!! #PraiseJESUS ;D"


Verified
1/5

2019-09-07

no how i aspect

"to buy the ticket it was everything okay but when i reach the event i wait at lesat an other half of the event because they never sent to me the qrcode to get in and i have to recall the operator wait on the phone lose other time and with on other operator i received finally the ticket than at that time the ticket was at list 25$ less but i paid mine around 100 $ i was so disappointed than i lost half of the event for the reason,and even ask the first operator what i should received after i buy and he said we will send to you what you need to get at the event"

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Verified
5/5

2019-09-07

Excellent service

"The rep I spoke to was helpful with my large order and got me a great deal. I couldn’t find my credit card and he was very patient and called me back to give me time to get my stuff together. Lol
Very nice guy.
"


Verified
5/5

2019-09-07

Purchasing tickets

"Daniel was very helpful and quick in resolving the issue I had with my purchase. "

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Verified
5/5

2019-09-07

Great service

"Agent was very patient with me and answered all my questions. He gave great customer service and I purchased two NCAA College Football Tickets! I'm a Happy customer!
The QUEEN
"

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Verified
5/5

2019-09-07

Great customer service

"I wanted to say that they have great customer service and explained everything I needed explained the only downside is they need to provide the ticket fees on the same page as the ticket prices this is the reason I had to call in other than that overall good prices for the tickets and customer service was awesome"

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Verified
5/5

2019-09-07

Amazing Service

"I was just impressed with the help Jonathan gave my husband and I. Sometimes picking the right seats for a special event to us is important, Jonathan not only provided us with excellent service but also helped us get better seats than what we were think for the best price!! Glad we had the help we did, thank you!"

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Verified
5/5

2019-09-07

Exceptional customer service (Thanks, Dontay!)

"When I called vivid seats in regards that a discount wasn't applying at the end of the order, I had the pleasure of speaking with Dontay Strong. Right off the bat, Dontay gave me reassurance that this issue would be fixed by the end of our phone call And it did! Dontay was very personable, yet completely professional at the same time and even went the extent of providing his e-mail if I never need anything for future orders!! I'll definitely be reaching out to him because he went above and beyond. Dontay is the perfect example of how customer service should be!"

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Verified
5/5

2019-09-07

Chris

"Chris was an amazing help and a great person to deal with.

Although my order has been cancelled again because the automatic system has messed with my order again. Its honestly killing me
"

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Verified
4/5

2019-09-07

Almost perfect

"I selected these particular seats because they were advertised as orchestra when others were either orchestra left or orchestra right. The others were much closer but o thought center would be best. They are NOT center. Inept to last row and way to side. I feel a bit duped. However, the help I got from the agent on the phone was fabulous. He went over and above expectations to make sure my tickets arrived in time. As someone who has sold tickets on a third party site I know you are supposed to represent accurately. I will use vivid seats again but will question the accuracy of the posting. "

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Verified
5/5

2019-09-06

Shayne

"Buying process was super easy! Shayne was great even suggested I purchase a parking pass which I never even thought of. Shayne was super nice and had great customer service skills!"

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Verified
5/5

2019-09-06

Representative was amazing!

"Thank you Naomi Y. for helping me achieve the best deal possible on my concert tickets! Your hard work should not go unnoticed!"

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Verified
5/5

2019-09-06

Excellent service

" Chris provided excellent service and answered all my questions for me to be comortable.with the transaction. Great job! "

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