"Outstanding experience! Very helpful phone rep to help with purchase and locating the best seats in my price range. "

"The Rep was very professional and took ownership to make the transaction the best experience.
THANK YOU! "

"I was so thankful to have had Josephine be the person that helped me today. Her service was stellar!

Today I was using a credit on my account that had been sitting there from a little while now. Truthfully, when I placed the call, I envisioned it would be a bit of a nightmare. Not only did it not that happen, but they surpassed my expectations.

Josephine, the lady who answered my call, had to transfer me to another area. Before she did so, she made sure she had all the details correct and set expectations as to what was going to happen.

The person who helped me once I had been transferred (apologies for not taking your name) was also on point. She had to put me on hold a couple of times, getting other areas involved in resolving the issue. Once it had been sorted, she transferred me back to Josephine, who not only remembered me but was truly happy to help me complete my transaction.

Thank you, Vivid Seats, for training your staff and making your customers feel appreciated. Thank you for putting the right people in the right places and helping your customers with a smile.

"

"friendly, polite, efficient, and patient with my questions and finding preferred seats.
He is an asset to your company"

"The representative I very nice and very comfortable to talk to"

"My agent was wonderful, precise, concise, and knowledgeable. "

"Customer service was great, however they sold me parking tickets at 32 dollars but when I got to stadium it was selling for 20 dollars. So I'm feeling ripped off!! "

"Erika was very reassuring to a nervous ticket buyer - me! Going to see this show with my daughter is a splurge and I was nervous about being scammed! I called VividSeats from the website where I was in the process of purchasing tickets to get some questions answered and some reassurance about the service and Erika walked me through the whole process, saving me a few bucks along the way. I appreciated the help and the human connection and if all goes well when we get our tickets scanned at the door it will truly be a Merry Christmas for me and my daughter who has special needs and is so excited to see this show which we have heard great things about!!"

"Ordered tickets through Klarna and got screwed, they charged me and never sent a confirmation and tried to re charge me again 4 times. Nico was able to get me over to Victor (Kevin) in sales and was able to purchase the tickets in time for Christmas! Now just have to deal with Klarna! #twats"

"Boo! So disappointed! Stuck with 14 tickets I won’t use because phone line cut out before final confirmation. So upset. Waste of money. "

"Chris was excellent. He was able to hook me up with some great seats"

"The concert ticket system is a monopoly/scam . I can't buy direct on Ticketmaster for Morgan Wallen. I missed my "fan presale" window by an hour. Now, I paid quite a bit more for nosebleed seats only to discover these are resales from Ticketmaster. eeeerrrrr!!!! I also think fees of almost $50 a ticket is ridiculous (over almost 30%!) on top of the inflated ticket price. If these tickets weren't a gift for a teenager that has had a tough year, I wouldn't buy them. I hope Taylor Swift fans are successful in suing Ticketmaster and the federal trade commission steps in and reviews the corrupt industry!!!"

"Rhealie was very helpful and courteous! She answered all of my questions professionally and promptly."

"Responsive service, able to resolve my concerns within minutes, and representative was very nice."

"Great work the hold time on the phone "