"Good great service with rep daniel"
"Dexter was patient, pleasant and helpful"
"Purchasing tickets is always a nightmare. Especially if its a big order of several tickets. Tyler J. was exceptional in locating tickets at the area I wanted for future football games at a reasonable pricing. Looking for 16 pair of tickets can be a headache for some, but Tyler had a lot of patience and made the transaction very smooth. He was very efficient and gave me all the info I needed. He even helped save me some money too with even BETTER seats!! I am in the customer service business and know what it is like to want to give and provide quality service. I believe he did just that. I plan to purchase all future and event tickets through Vivid seats with Tyler's help. "
"Was initially having trouble checking out but Connor made my ticket buying a great experience! He was extremely professional and timely! I will definitely reach out to him again for future tickets. Thanks, Connor!"
"Ryan was great and extremely helpful with my purchasing experience. He went above and beyond to find a discount for me and ensured in understood what zone seating was. "
"Was having trouble purchasing tickets so called customer service and got help immediately and everything went smoothly also GOT my TICKETS!!! thanks"
"Dom was wonderful and so helpful. He made purchasing the tickets so easy. Very kind and professional. Look forward to doing business with vivid seats again and will call Dom again for his assistance"
"If you're even remotely thinking about purchasing something from Vivid Seats, READ THE SMALL PRINT!
I originally thought I bought two ticket to a Cubs game for a Father's Day Gift. When I read the small print with my order confirmation, I learned it was actually a supplemental package (entrance to the Stadium Club) to be purchased with a ticket. The total was over $150 just for this.
I contacted Vivid Seats customer service within the day that I ordered the tickets and explained how it wasn't clear and that I needed a refund because I couldn't afford more money to buy tickets when I thought my original purchase included tickets. They told me the order had already processed, the best thing I could do was sell my tickets, and that I would lose the claim if I sent it in.
Unfortunately, I put in a claim and lost.
Because of Vivid Seats not only am I out over $150, I also never got to enjoy the game, and my father never got his Father's Day present.
If that doesn't tell you the quality of this company, I don't know what else will."
"Easy and nice! Went through the process with Natalia quick and painless!"
"Isai was very helpful with my purchase and was very professional."
"I had a unique order request for tickets and he helped me with ease. "
"I've worked with Julian twice to purchase tickets in NYC and SF. It was quick, easy and stress free!
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"Natalia was fantastic. I called the first go around and the person couldn't find the tickets I was looking for and insisted they were not available anymore. I hung up, called back and got Natalia. She took the initiative to work with speed on the order because she knew tickets were going fast, but also made sure she got everything right. Really glad I got her on my second call in as she made the process quick and painless. Thanks again!"
"I was trying to purchase some tickets to a NFL game, but wasn't giving me the total price prior to purchasing. I called customer services and she was excellent helping me with my problem. "
"Spoke to Dexter in Customer Service and he was awesome!!! He eased my mind, since I never ordered tickets from Vivid Seats. He explained me the whole process and told me I could call him anytime if I needed help. I will definitely use this company again for my future tickets.
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