"I started a chat and the called me to ensure I got the best service and walked me through the purchase of my tickets. Extremely responsive and helpful!"
"Our sales agent, Matias Amos, was wonderful! I called to ask (what I thought was) a simple question. When we decided to purchase the tickets, we had a problem with our payment method. Matias stayed on the phone with me for over 30 minutes until we got the issue resolved! Outstanding service! "
"Rene was extremely patient and helpful. Ensured I got the best deal for what I was looking for and provided a solution for the delay in when I would get my tickets. Thanks, Rene!"
"My boyfriend and I spent 350$ on kings game tickets, the tickets were never emailed to us, then after we missed the game they refused to refund us!!! ABSOLUTE ROBBERY. The customer service was absolutely horrible and shady. This is a fake fraudulent company! I have read a blog from someone who WORKED THERE admitting they are completely fraudulent and conduct acts that are borderline illegal!!! "
"I need help with Lady GaGa tickets and Rene was very helpful and polite. I have used Vivid Seats for several events over the years and my experience has always been TOP NOTCH! "
"Jason provided quick, easy help when a promotion code wasn't working for tickets I was interested in. He completed the order and helped me within minutes--thank you!"
"Very patient and explained the details of what we wanted and the differences in prices "
"Marcus took time to review my first order in detail. In doing so, we discovered and error and he fixed it. This took time, but he got it right. I then ordered a second set of tickets from him, all good. "
"Morgan Murphy was very helpful and quick in helping me select my seats, which I appreciate because I am in a hurry. I gave him the price of the seats that I wanted to purchase and he found me the best options."
"The agent was very helpful and knowledge. Will be back to business with you in the future."
"Michael was amazing. He made my experience much better & helped me pick out the perfect tickets for my son's Christmas present"
"Dexter did a very good job of helping me find good seats for my family and I. I appreciated his patient help. Thanks!
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"Great experience and mame it easy nd safe to buy tickets. "
"I just ordered 2 tickets for Notre Dame basketball game in February. I received the tickets and they were marked up by 80%. So I figured maybe market value. So I contacted Notre Dame direct for tickets to that game and after my inquires on what I could have paid. Tickets are still available so it's not some overpriced sold out event. I am most unhappy about an 80% markup and will make sure I never use them again. I suggest u contact the vendor of the event directly just to check before purchasing any tickets. I also was supposed to have these tickets 2nd day mail. Took them almost 5 days. Very unacceptable. U also cannot seem to speak with anyone live about your order once it's been delivered I also discovered. So once they got their money you are on your own."
"I was fortunate enough to have Rick help me with my question about how to obtain an aisle seat for Hamilton! He was so willing to search numerous dates and locations throughout the theater for best view and pricing. If only every customer representative could be so patient, friendly and accommodating as he was! Super satisfied with his service - he's a keeper :) "