"The rep we spoke to, Mike was knowable, helpful, made suggestions and made this one of the best purchases I have ever made. If I could use him to buy all my tickets I would probably buy more often. "
"Justin 2606 was great so helpful to me. ty"
"Needed 4 seats with one being an aisle , was the Vivid Website and called Rick R at the same time , he was a great professional , not pushy but much more of a consultant , I highly recommend Rick and Vivid."
"Rick Riessle was awesome on the phone and helped me better understand how my parents would get their tickets once I ordered them as a Christmas Gift. Put me at ease and made the experience simple and seamless. Thank you!"
"His Customer service was great and he also helped me save some money, which is always a plus !!"
"Adam was super. I was nervous about ordering these tickets and transferring to my daughter for her birthday who lives out-of-town. He explained the whole process, said to just email her the tickets and she would be able to use them. Concert isn't until April but so far, no problems. Very easy to order and pay."
"My billing address didnt go through on the app so I had to call customer service. I was lucky to be connected with Dexter Ramirez whom was a very patient, helpful, and polite man. He helped me apply my discount, gave good advice, and waited on hold for me while I dealt with my credit card company on the other line. At the end of the call he gave me his extension in case I had any other questions in the future. Dexter, I hope your manager reads this and realizes that they're frickin lucky to have you around. Have a merry christmas!
Jake"
"Agents did an amazing job in making sure I got my tickets before the concert started "
"Great company to order seats from. A prompt clear speaking agent Daniel handled my order that was to be shipped as a gift for Christmas to my Dad. Stubhub was terrible to me on my last purchase. My tickets had to go a stupid flash app where my Dad could never get tickets unless he had my phone. I was very pleased with how quick my order was taken and processed. My new fav sports seat ticket ordering company!"
"Helped me along. Had knowledge of job. Reminded me of my 12% off. As a loyal and longstanding customer. I find this very admirable "
"Good service Did great job explaining things"
"Awesome first experience! Matias was awesome and helped so much "
"Called because we were having issues downloading tickets we purchased for Elton John Saturday night at American Airlines Arena in Dallas, Texas. Process is confusing and a bit difficult, but we finally got it done.
We then found out that we were sold the wrong date for our parking pass (which we paid $80.00 for a $40.00 parking pass); was transferred to a gentlemen named Derek. I requested that the funds be credited back to my credit card; He basically informed me that Vivid Seats was "doing me an accommodation by providing me with an $83.00 credit towards my next purchase, and that was his position was firm and "that was it. It appears that someone who purchases thousands of dollars (paying way over real value) for concert tickets does not deserve an $83.00 refund back to his credit card. THEY ARE A TERRIBLE SOURCE AND A GREEDY LOUSY COMPANY. I am going to see about what can be done with other social media outlets and spread the word. I have been going to concerts for 44 years, and this is BY FAR the worst company I have ever dealt with (not that anyone cares.
"
"Jason was professional and answered our questions and concerns."
"I wanted to get my son Warrior basketball tickets for a Christmas gift but was apprehensive about purchasing them from a third party seller. When I called, Alex helped ease my doubts and made my purchasing experience a lot easier. "