"Wouldn't you know the day of my concert, I had lost my printed ticket :( Vivid was the only place I was able to find the section I wanted, and thankfully even for an out of town show, I had new tickets purchased and delivered to my house by the seller within a couple hours! Justin was super helpful and friendly on the phone in helping me process and track the order. Once again, a great Vivid experience. "
"It was very fast. Justin 2606 was pleasant."
"The representative was courteous, informative and extremely helpful!"
"Identified tickets I wanted online and then called to purchase because wanted use a coupon I had received. Rep on phone sounded like a regular guy who could have been sitting next to me at the game! Before call was over I had received link to pdf's of my tix. Assuming they work I'm excited and happy. Price and fees were lower than competitors for same tix - no idea how this whole ticket-reselling works with the same tix being available on competitor sites, but I like that there's competition!
Down-graded a star because had to call to use discount as opposed to it working online. Also, online chat said connected, but no rep came on."
"Friendly agent gave me a discount coupon on my ticket purchase which was great !! Thank you so much vivid I will be using you again for future events"
"We spoke with John. He assisted us and was very helpful. He is very personable and that is a rare trait for customer service. I will definitely contact him directly if I need to purchase additional tickets. Excellent Customer Service. "
"Customer service was very helpful and took care of all my question and my needs...Knute Gregory really made sure I was satisfied with my order before the call ended...I will most definitely be using vivid seats again."
"Thanks again for the sale. Highly recommend Justin! He was very helpful and very nice "
"I had trouble ordering two baseball tickets online, so I called the help telephone line. order was placed courteously and quickly by Troy. Communication went smoothly, with no misunderstandings"
"John Lapinski is doing a wonderful job with getting us two tickets to Aug. 9th, 2018 game. As a first responder, we appreciate his dedicated work and enthusiasm. Great seats at a Great price. Thank you, John!"
"I was having trouble online trying to order tickets and I called into Vivid Seats and Brady was very helpful on getting my tickets ordered."
"I purchased VIP Box seats for a concert as a gift and paid a pretty penny for them, only to arrive at concert to find the seats had an obstructed view and you couldn't see the stage. I contacted them immediately and was told they cant guarantee the seats wont be obstructed and offered me a $50 credit towards future events through them. I am extremely upset and feel that they sold me bogus tickets and when they advertise 100% Buyers Guarantee that they should stand behind that. Beware of this company. Always remember Word of Mouth is your Best Advertisement and if you are reading bad reviews on this company, there is a reason for it.. "
"I was having problems purchasing tickets online. Monique was very helpful & courteous in helping me secure a ticket for the concert I was interested in. I will be checking with her again.
Thank you,
Steve Ivey "
"1st time using Vivid Seats. They were fast, hassle free and professional."
"His customer service was great however I found the same tickets at ticket master for $225.40 for the same row I’m very upset I could have saVe myself 113.40! For sure will be my last time going through this website!"