"The service is very professional. You pay a hefty premium but they do a door to door service that is impressive. "
"Spoke with Nick and he was about as friendly and helpful a guy as you could ask for!"
"The person that I was dealing with was most help full. I would come again the get our hockey tickets for our Junior Team, they make great prizes at the end of our season Sicamous Eagles Junior Hockey Club"
"Bought tickets online. Had to call customer service about a question I had on the purchase. The individual was so helpful."
"I needed help purchasing tickets for a music festival on VERY short notice, and I reached out to customer service. I ended up messaging Justin Goodman, who offered to call me to discuss my options which was incredibly helpful. He helped me figure out getting the ticket shipped to the place I would be staying for the festival, and was able to make all the arrangements over the phone. He was also amazingly kind, helpful, and funny, which you don't get a lot of in this line of work -- most people seem much more "going through the motions", but he seemed to really enjoy his work and to want to help me find the best arrangement to ensure I got my tickets on time, and he was very patient while I tried to find all of my info for him. When I was concerned about price, he even managed to knock off $18 for me! He is the best! Will definitely return to Vivid Seats and to Justin for help with my future ticket needs!! They are very lucky to have him. "
"I was having an issue with the app and contacted Vivid through the online chat. Justin was beyond helpful but wanted to make sure my transaction went through smoothly, so he gave me a call. Kind, attentive and funny, he made sure I got the exact tickets I had my eye on and did the transaction for me over the phone. He definitely helped ease the pain of purchasing expensive tickets lol. I loved being surprised by larger companies who make you think they are a small operation. This is why i'll keep using Vivid Seats! "
"I had looked on line but my son suggested we call because I have some limitations. Jonathan was very helpful "
"Brady and the Customer Service folks did an excellent job of getting me the tickets I wanted quickly and efficiently. I even got a complimentary row upgrade!!"
"Jose Rodriguez was very knowledgeable and made me feel like a friend. Thank you. God bless"
"I bought last minute tickets for Lollapalooza last weekend and had to call back a few times. Nick Eaton was super helpful all along the way and should be promoted. I will definitely reach back out to him if I need tickets for something else from Vivid Seats."
"She was very helpful in helping me understand and select the best options"
"I believe his name was johnny. Number 3038. He found tickets that were better than I had found. The price was slightly higher, yet closer to dodgers dugout. He didn't try to upsale knowing my price point. He was professional "
"Used the live chat to contact with questions. Adam was SUPER helpful and got me set up with tickets to my girls' dream concert!"
"Very helpful seller helping us getting the best availible price and answered all my questions!"
"The customer service rep was fantastic. She understood and processed my order very quickly. All customer service reps should be as competent and friendly as she was. "