"Phoned in to Nick in Chicago office. Was my first time using this service and l found it simple and useful.
Not a frequent internet user so l don't know about how the app will work the next time l order. Good first
Impression. I will use Vivid Seats in the future. Good job by Nick!"
"I spoke with James and he was great, got me what I wanted right away and fast. I will re-order with him again.
Thanks for Great Service,
Arlene Pang"
"I could not be happier with the service I received from Jonny at Vivid seats, It was fast, easy and exactly what I was looking for!"
"It was hard to buy on line and the seat had an obstructed view the photo did not represent!"
"Promotional emails redirect to seemingly similar webpage with identical venue and seats but different dates. Company provides no refunds/exchanges. Only offers to relist the purchase putting the whole amount at risk. COMPLETE SCAM!"
"ordered my tickets was told they would get in touch with me when i got my email customer service was closed so we got to listen to our show from the parking lot!!!!!!"
"Johnny was super helpful and very friendly. I was always a vivid seats customer but this interaction made me even happier to be one. Will continue to recommend to friends and family. Thanks again Johnny! "
"Apparently the seller sold the tickets that I purchased on a different website, and I was offered replacement LESSER seats at the same price! I hate that these sites and sellers use bots to purchase all available seats and then force you to buy overpriced tickets through them on terrible terms. Such a rip off. "
"I had an amazing experience with vivid seats. The site is easy to navigate. I am always able to get great seats and the customer service is great! They are able to help with any queries and problems. "
"I called to buy tickets and am so happy. The sales agent who helped me was so kind and helpful. He made my experience much better in every way and I can honestly say I will be saving his extension for the next time I am looking for tickets. I love Vivid Seats!"
"Monique was awesome. Very friendly and helpful"
"Tickets never got transferred over to us. Was put on hold 4 time for over 3 mins. They keep saying it’s not their fault and I’d have to deal with it.then would disconnect the phone. I called back on Monday and spoke to a manager she said nothing could be done about this. They are refusing to refund me my money. Buyers beware do not trust. "
"There was a problem with my ticket order transferred to Jake. Ext 2958 he was so easy to talk to friendly seem concerned with my problem and wanted to help resolve it. And he did. What a wonderful person that represents you Thank you "
"Rhan was patient and accommodating while I picked tickets. He was very helpful."
"Had a difficult time ordering and Matthew was amazing with helping me get the tickets ordered!!! We had to wait for the credit card company to ok the order and he even called back to check in and try ordering again for me!! Finally got the tickets ordered! Thanks again"