"I love talking with your people they have great customer service your fees are a little extreme but oh well i'm sure I"ll have a great time at the game and will defiently call you the next time i need tickets."

"I dealt with Nick ext 2802 he was very pleasant and helpful. This is my first purchase with Vivid Seats, although i inquired about patriots tickets last season and i remember speaking with Nick. I admit to being a little nervous about receiving an electronic ticket. Nick explained everything and made me comfortable, otherwise i would have never made the purchase.
I am very satisfied, and would definitely look to future purchases.

Regards,
Elliot

"

"In anticipation of a trip to Chicago, I contacted VividSeats for some help. I am quite capable of going through all the steps required to buy tickets online, but I do prefer some human help. Angel of VividSeats was terrific in that capacity. He pinpointed the same tickets I had found online, explained the VividSeats fee structure, gave a reasonable opinion of how good the seats were likely to be, and finally provided assurances that UPS-shipped tickets would arrive at my hotel on time (of course, prior to curtain time!). What more could I ask for? Angel, thank you and good luck!"

"It took a while to place my order because there was a problem with the web site, but the rep. gave me a small discount for my inconvenience."

"I must say at first I was very frustrated with Vivid seats. I have ordered tickets with you before and always enjoyed my experience and even pointed my friends to the site for their ticket needs. Today I wanted to buy 10 tickets for a Phillies game with my Credit Card. Time after time it kept telling me that my address did not match my billing information. Being that I haven't moved in over 5 years I knew this was not true. So after about 20 min I gave up and went to StubHub. Before making my purchase with Stubhub I wanted to give Vivid seat a last try since ive never had issues before so I called. Brady answered the phone and had my order completed in no time. He had great customer service skills and turned a frustrated customer back into an advocate. Brady explained that when using a new card on the site it requires that we call in to verify the address etc. if this is the case this should be on your site so that others do not run into the same issue I did and take their business elsewhere. Thank you Brady for your help. "

"I worked with Matthew Szewczyk via Vivid Seats on-line chat. He was awesome to work with and found me the great seats I was hoping to find. He was very professional and friendly. I would definitely work with him again in finding any sort of tickets."

"awesome service as always!"

"I was helped by Jonathan who was so helpful and kind. I was booking several events for my trip to New York. It’s for me 60th birthday and h was so helpful , I can’t tell you how much I appreciate Jonathan’s excellent customer service !!!1"

"Excellent service--I had my tickets in about 2 minutes."

"The representative on the phone was very helpful and did not overspeak or mention needless information. I got what I needed quickly and efficiently. "

"Vividseats overall great service"

"The kind gentleman that spoke to me on the phone answered my questions quickly and efficiently and got my tickets for the ball game in less than 15 minutes.... it was that long because we had a nice conversation on the phone while I was ordering my tickets which was awesome! I will definitely buy through here again."

"It was super easy and fast and the people are super nice and on point "

"It was fast and easy. Great customer service. "

"Angel was very polite and helpful. Also he was able to find what I was looking for and was done in no time!"