"I was going to purchase 4 tickets on line but the site didn’t say if the 4 seats were side by side so I called the 1-800# and spoke with Louie a ext. 2488.
He was awesome!
We completed my painless purchase over the phone in no time at all and before I hung up I was already printing out my tickets!
Louie is a great ambassador for vivid seats!
Great job Louie for getting my Saturday morning off to a great start !!!!!"
"I had a enjoyable experience with my seller very helpful with making arrangements "
"Your employee James – his email is: ****@****. was absolutely awesome.
He made sure that he could find the best ticket price for the location and VIP parking !!!
He was so nice. An absolute asset to your company. I will be contacting him for future tickets."
"Representative Nick was hopeful to explain of the $20 discount and towards the end of the conversation he was still able to provide me a discount. He pleasant to talk to."
" I was having an issue trying to order concert tickets online I was unsure of tickets and if they were going to be together etc Brady ext 2570 Was so kind and patient and really took his time to help me out you don’t get that a lot these days and it was a pleasure to see and experience"
"Knupe was awesome!! Extremely helpful with accommodating my needs of getting a fourth ticket in the same section and row... Knupe was super friendly and professional!"
"*UPDATE: Sarah from Vivid called me and was very helpful in resolving my issue. Great customer service.
I don't know if I'd get a better deal ordering online but we had some questions so we called. He wouldn't tell us the ticket price and we wanted good seats. We paid 250.00 each. When I printed off the tickets, I see that they are 199.99 tickets. I think I'll try somewhere else, if I can, if I decide to go to another concert. "
"he was patient and went through a ton of dates with me and it was complicated. and then i couldn't purchase right away and he called me back at a good time and was never pushy. it is asking for an invoice # below, but i had 8 invoices, so not sure what to put."
"Justin got me $10 off. Thanks!!"
"Josh helped me find great seats that I could afford. "
"James was well-informed if the ticket purchasing system. He was able to void an online fee connected to overnight shipping. He checked for onsite parking as well. His customer service skills were on point- he listened to what I needed help with and dealt with that specifically. "
"I purchased tickets through Vivid Seats and it turned out that we won't be able to make it. At first I had difficulty sorting out this issue with them given that the tickets cannot be cancelled, modified or refunded. Essentially a person by the name Shannon called me and sorted it all out. They gave me full refund and all issues were resolved to my satisfaction. I will be buying tickets from these guys again because they really care about their customers and good listeners."
"I thank God I was able to to have Jake as a customer service representative. The internet doesn't give me the assurance cuz when I talk to Jake it gave me confidence in tickets that I bought. I hope I can do more business with Jake in the future events to come."
"David Joshua was the BOMB! I appreciate his exceptional customer service, professionalism, patience and due diligence to help me stay within our ticket budget! Thank you again! "
"James was very helpful and polite to me in my search and explained everything to me."