"I ordered on the phone. I believe I talked to Daniel. Whomever it was on the phone that night was great, friendly and helpful."

"I had a hard time finding the right seat so i called and tyhe agent help me thru 2 orders to find the best seat available!!!"

"Was very professional, asked good questions to enable me to find the seats I wanted and came across as very caring about my satisfaction!"

"I called several different places to buy tickets.. DISNEY ON ICE Sacramento CA. I spoke to a very nice,helpful, gentleman. He also helped me by giving me additional 10.00 off. Thank you. "

"I have been using Vivid Seats for about a year and a half, and definitely like the service. My most recent experience was a little frustrating due to some technical difficulties with running my card, as I was trying to purchase through the app it kept saying my address did not match my card (I checked my acct, I was indeed putting in the right address). Luckily with some help from Angel from Customer Service, I was able to finally place my order. "

"Brady was quick, clear and efficient in the processing of my order. He explained everything that was necessary.I have been pleased with Vivid Tickets. Neil Travis, Windsor, Ontario, Canada"

"After having problems processing my order on the website, I gave customer service a call and was helped by Sergio. Absolutely awesome guy and helped me out so much! Definitely going to give him a call for all of my future needs!!"

"I was unsure about tickets so I called. Richard was on the phone and was great help. We got just the Yankees tickets we wanted and I plan to call back for theater tickets and specifically ask for Richard.
Thank you!"

"Tried to buy my ticket to the Dead & Company Folsom Field show online but couln't get past Billing Information to Place Order. Several attempts to get help from Live Chat got no response, so I placed the order over the phone. Whoever designed your online purchase system should be taken to the woodshed. It ****.
By contrast, James at Extension 2769 was very helpful & courteous."

"Excellent experience with my first time dealing with Vivid Seats.I dealt with someone named Jake at extension 2958.He was polite,knowledgeable and very helpful.He made it a painless process..Thanks Jake.."

"I had an issue with my ticket purchase and was not happy with the initial response. But to their credit they contacted me and made it right. I was very impressed with the way that Steve in Quality Control handled the situation. He turned what was a bad experience into a positive one. I would use Vivid again in the future. The next time I will call in and purchase directly from a customer service representative. "

"purchased 7 tickets for game. purchase was fast & efficient. Nick was helpful. "

"Rhan was amazing!!! I was not at all comfortable purchasing tickets ( my first game) . He made my experience easy and ensured me that I nothing to worry about. "

"Have bought tickets for spring training games for years from them. Never a problem and pricing was fair. Not so this year. Bought 8 tickets to spring training game. Price was $60 on site . i was using IPAD and guess i did not see or missed the ONE TIME they claimed to show fees. Certainly was not on the checkout page and fees not identified on confirmation. When confirm came total was $620, nearly a 30 % fee. That is quite frankly just nuts for a preseason game.Their explanation. -it's a user driven site and my fault. Guess that's true . Nonetheless I was very surprised that the historical 10-15% fee level was doubled. Shop around and be more aware than i was.

Update Vivid got in touch. We discussed my issue. The rep (Lucy) was great) Friendly, helpful and accommodating. Based on our discussion they provided relief on the fee issue. The result was more than fair. As noted no problems before this and with Lucy's help a good resolution was found. Would certainly try Vivid again. "

"Ross made it easy to select and purchase tickets. He was very friendly and provided the type of excellent customer service that keeps me coming back to Vivid Seats. He provided me with his extension to be able to reach him directly in the future, which I thought was very nice and a great personal touch. "