"I bought 2 tickets priced $77/ea, they charged me $102/ea and I was NOT warned whatsoever before clicking 'confirm' that they would be charging me an extra $60 however- once you hit confirm there is no going back, they will not work with you on a refund (even if its within 2 seconds of seeing your final purchase price and crapping your pants over it). Don't Buy Tickets From these Jerks."
"Alex was right on time with all the info! Good bloke!"
"It was fast and easy with Alex. Good experience and great help. "
"Professional and great service"
"I can't disagree more with the negative comments about this site!! I was a bit hesitant placing my order based on the bad reviews, so I purchased the tickets using my Amex with fraud protection and purchased the insurance for my travel based on what I read on the reviews. I purchased tickets for the Bruins/Canadians game on December 20 and my order confirmation stated that my tickets would ship no later than January 6. To my complete surprise, an envelope came today, December 22, with tickets enclosed!!! Blown away by this and now I have actual tickets to give to my daughter on Christmas rather an order confirmation email. Ignore the negative reviews, and I am not a company person, I'm a real end user and couldn't be happier."
"I had to call to see if I would be able to use a couple pre paid visa's for my game seats since there wasn't an online option for it. I got Michael at ext 2555 who walked me through it no problem. Can't wait to go to the game."
"Everything ran smooth and easy . I got what I wanted."
"Angel guided me through the ticket purchasing process like a professional. He was patient and willing to work with me and answer all of my questions. Overall, the experience was great and you need to keep Angel on the payroll because he is an outstanding employee!"
"First time Nor bad at all Super Excited !!"
"Justin was most helpful, polite, and a pleasure to talk with. You can only hope you have more people like him."
"We purchased tickets, received receipt which we have for row 15 on the wall at TD garden. Vivid seats sent us worse tickets, and would not honor tickets we had on our receipt. They state they can change your tickets as they see fit if they seem it ok because you check the I agree box. I would suggest you use any other company but these liars. I will take pictures with my family at the game and post how they stuck us in worse seats and we will continue our internet campaign to warn as many loyal fans we can. Vivid should not be allowed to ruin other kids Christmas as they have done to my kids, who have looked forward to the seats we had paid for and now do not have. Stay away fro. Vivid tickets. They are not to be trusted.
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"alex did a great job. quickly go the tickets i needed"
"Vivid Seats is complete false advertisement. The seating charts they provide are MISREPRESENTATIVE of the location of the seats they sell to you. I paid 60% higher price for the CRAPPIEST seats in the stadium because the map on Vivid Seats was not labeled properly!! I contacted them about my concern on the inaccuracy and misrepresentation of their seating charts and not only were both customer representatives useless, they were also making a bunch of sarcastic remarks on how "they regreted I was confused with their map" or how it was such a regret I didn't contact the team to inquire about the seats. Then they proceeded to wish me a happy friday. In asking them to provide any suggestions on how to improve my experience with Vivid Seats, they kept on reiterating it was my fault, and did not even suggest I could re-sell the ticket in their own CRAPPY platform. STAY AWAY FROM THIS!!!"
"The agent was quick and reviewed my options. "
"I always go through vivid because their live reps will always go the extra mile to help and answer all my questions no matter how long it may take. Jake in Chicago is my new go to guy! He helped me with multiple ticket purchases from venues in multiple states. I appreciate their customer service and their prices are always fair."