"Good seats , greatest service and excellent price "

"Michael helped me online and then called me to help me use multiple cards to place my order. I appreciate all his patience and help and I get to go see Trans Siberian Orchestra!!! Thanks Michael!! "

"I recently bought tickets to the Trans-Siberian Orchestra through your agent Iyahna. Great experience ! She took the time to explain the pyrotechnic/light show nature of the production and where the best seats would be. Thanks again !"

"Nick at extension 2724 went out of his way repeatedly to assist me with the purchase of tickets for a concert in Detroit. He walked me through the process and made sure I was satisfied with all aspects of my purchase. Very patient and knowledgeable.........made it easy. Thanks Nick!! "

"This was the worst experience I have ever had buying tickets. I requested two tickets, but was later provided with a receipt for four tickets. They are non-refundable, even seconds after receiving the receipt. I then received the tickets with the WRONG DATES! Our flights already booked, hotel purchased but we cannot modify the tickets.

I figured I'd resell them. Come to find out they are a Mobile Only Ticket and CANNOT BE RESOLD! So basically, I am out $800.

You guys should be ashamed to call yourself a business. This is a complete SCAM."

"Travelled to Nashville to see the preds and never received the tickets. Spent all day the day of the game on the phone trying get our tickets and they talked to us as if we were lying and idiots. Never got our tickets and they say we’ll get our money back after they investigate. That still doesn’t compare to the trip we took to see the preds and didn’t get to go. Very upset and I’ll never use vivid again!!! "

"I was to receive my tickets by 11/18. When I did not receive them I called (the next day) to inquire as to when they would be available. I was told at my initial call that they were showing them as sent by Flash Seats late on 11/18 and they expected the order would process and be in my account by lunchtime. When I did not receive them by 2:30 that day, I called back. I was told that "no one told me that," and that the tickets would be delivered when Flash Seats sent them and unless I don't get them by 11/24, it's not Vivid Seats "issue." I need to sell the tickets and they are impeding my ability to do so! I am appalled that I did not receive my tickets as promised and when I called to try and rectify the issue (for the second time) I dealt with multiple customer service reps who refused to provide their identification and/or escalate the issue to a manager....oddly enough, every person I spoke to WAS the manager with no person above them. Really???? I find it hard to believe that the CEO is answering the phone on a Sunday! Obviously not a stand up company - I won't buy from them again!!"

"Bought a couple tickets from Jonathan today. Went very smoothly. Give him a raise."

" I currently purchased 3 tickets to a Justin More concert that took place on Nov 17th in Athens GA. I bought really good seats in section A row D. I paid for my tickets & everything was fine, until I got a call from vivid seats stating that the venue changed so I needed to print off new tickets. The guy from vivid seats told me they were going to be equivalent seats to the ones I had purchased. So I said okay and printed off the new tickets. Upon arrival was I completely mistaken. The tickets they told me were going to be equivalent were not, by any means, in any way equivalent to the ones I had purchased. So I paid $261 to sit in the very back row when what I originally paid for was very close to the stage tickets.

I'm not only upset that this company ripped me off, I'm **** that they are able to sell anyone tickets & call themselves a company. Their customer service reps were the worst I've ever dealt with. They seemed so unprofessional & hung up on me more than once. It seems like the phone scammers that call people & get them to trick you into paying money are more professional then these people.

I will be reporting them into the BBB (which by the way, I found out they were taken off their accredited list in October of this year). And I know I will never see a dime of my money because they train their customer service reps not to do any cash back, but I will not stop until I see this company come across my news station about how they were caught scamming so many people out their hard earned money.



Please learn from my mistake & DO NOT BUY FROM THEM"

"We had trouble using the website and through Live Chat connected with Michael White. He explained that the problem was with the website and that he could complete the transaction for us over the phone. He was very professional and extremely helpful. He was also very pleasant!
Much appreciated the good service.
"

"Jon was very helpful with the process of buying my tickets. "

"I had some questions regarding My purchase and spoke with a very knowledgeable representative, Sam. Because Sam was so polite and helpful, answering all my questions and working through every detail that concerned me, I ended up purchasing not just the tickets I originally wanted, but another group of tickets for an additional show. Sam was personable, respectful, patient, and reassuring. Having never used your service before, Sam made the purchase smooth and seamless. Very excited about our NYC ballet and Broadway tickets! Thanks, Sam! "

"Buying tickets online but wanted to pay part of the total with a gift card and the rest with a credit card. Called the 800 # on the website and spoke with Jonathan Anderson. He handled my request efficiently, effortlessly, and with a great attitude. All done and I'm ready for the game!"

"Nick was exceptionally professional and helpful."

"This is my First NFL game attendance and going online was my where it began,
then there was a question about Notes: Limited view at the beginning of the purchasing
process, so I called "Iyahna" answered.
Wow, what an impression this young lady made...very professional and her smile was
evident across the phone. She was comprehensive to what was being said along with understandable, courteous, knowledgeable, helpful and had the patience
of a Saint, hard to find ALL these qualities in one person these days, especially when calling into customer service.
She is a keeper one in which to model others after!!!!! AWESOME."