"Very helpful picking out tickets and provided some extra value!"
"Marcel was AMAZING! He really was professional and helpful. He answered all of my questions with direct clear answers and was able to purchase my tickets for the J Cole concert instantly. I really felt that he is a great asset to the Vivid Seat Community and he truly will be the only person that I contact when I buy tickets. Thank you Marcel for everything. "
"Agent promised me my tickets would be somewhere in seats 1-10 and I even confirmed that before she ran my credit card. When tickets were delivered they were in the upper 20's. She stated she did not know what happened and I would need to contact customer service to change them.
Customer service is non-existent as you cannot reach a live person to help with your issues."
"Myra H was very helpful and friendly with all of my questions and also very patient... pleasure doing business with her!!
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"Rick was very helpful and did an excellent job at helping me secure my tickets. He made the experience efficient and successful. "
"I asked for a specific seat and gave me a different one than what I wanted and refused to help me. Sent me to customer service line where they weren’t going to help cause my event isn’t till December so now I can’t take the amount of people I wanted cause he messed up. And they refuse to help"
"Angel M was great. He went beyond my expectations and got us great seats for way less money than i thought they would be! Awesome customer service!"
"Rafi The customer service agent for Vivid Seats was very helpful and courteous. He answered all of my questions explain the price of the tickets help me find the best seats for my concert experience and my budget. It was a very quick and easy experience no hassles I will use Vivid Seats again For planning my next concert or event! "
"I called vivid seats to purchase tickets to a Tampa Bay Buccaneers football game. I needed an accessible seat for my son who uses a wheelchair and companion seats for myself and my husband. Hailey answered the phone and she was truly amazing. She was very kind and accommodating. She worked with me to find the best seats for me and my family and she truly listened and understood my needs. I would definitely use vivid seats again for any future events!"
"I wanted to purchase 5 tickets for my grandchildren to go to Disney on Ice in Sioux Falls, SD. The customer service rep told me I had to buy all 6 in that row but he would help me sell the extra one. He said he would transfer me to get help and when he did the phone disconnected. I called by 2 more times and the same outcome. I don't even know if these tickets are legitimate. Very frustrating when you are trying to give a priceless gift of an experience. "
"Walked me through very polite and helpful."
"She was friendly, helpful and happy just like you hope the person on the other end of the line will be! :) "
"I was having trouble booking w/ a discount code, he booked it for me and applied the discount."
"Angel was the rep who assisted me. He was awesome, friendly, upbeat, able to answer all of my questions and help me complete my purchase."
"I bought tickets for my wife and I and they aren't even sitting together!! They won't do anything about it check out better business reviews they only get 2 stars!!! Horrible company!! bad reviews all over the internet!!!!"