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1/5

2021-09-23

Bait and Switch

"Went on September 26 game for Steelers and bought parking pass. After going through PayPal received a email saying my pass was for 1/3/22???
Tried calling to resolve “ Goodluck” sent several emails and no one understands anything. Crooks!
Stay Away. Opened BBB complaint and Fraud case with bank. A simple phone call could have fixed everything. Crooks! Stay Away!
"


5/5

2021-09-23

Ma V is awesome and super sweet!

"I really enjoyed my experience. Ma V was very helpful! I really enjoyed making my purchase over the phone. Definitely recommend. "


5/5

2019-10-04

very helpful

"We needed multiple parking passes for the Texas A&M vs. Ms State game close to our tailgate location. We have always been pleased with Vivid Seats. "

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5/5

2021-09-23

Texas Longhorns

"Yan was very professional and courteous on helping me get my tickets for the game. She walked me through the process and explained the refund process to me in case something happened I cant attend the game. Thank you Yan for your HELP.!!!"


5/5

2021-09-22

Ticket Agent

"The ticket agent was very helpful and efficient. "


5/5

2021-09-22

Excellent Service

"Called to confirm my order of 4 tickets would be all together since the website was only show Section and Row. Arturo confirmed and helped me order the exact same tickets I was looking at online - and gave me a discount. Will definitely use this service again. "


5/5

2021-09-21

No beating around the bush!

"William was great to work with! He was decisive and efficient as well as friendly and helpful. I appreciate him and he is a good representative for Vivid Seats -
Thanks,

"


5/5

2021-09-20

A+++

"I had an amazing agent helping me named Bernadette O. She was so professional and helpful on the phone, and would highly recommend using her next time! "


5/5

2021-09-20

Great customer service

"I was trying to buy tickets for John Mulaney's event in Philadelphia and somehow my credit card wasnt working online. i called their customer service number and spoke with Ray. Ray couldnt have been more helpful. I was able to make the purchase on the phone thanks to Ray who walked me through the process. There was also no wait time on the phone. The phone probably rang a couple of times before someone was on the line to assist. Highly recommend"


5/5

2021-09-19

She was excellent

"Handle the call with speed and very customers service friendly"


1/5

2021-09-19

Called to use my rewards

"Got con into buying tickets from your agent without using my rewards been buying tickets from you guy a lot this is the first time I called for help and got a B.S from your agent once I bought the tickets then he tells me that you guys are having problems with your system I feel he should have gave me my rewards to use since you are having problems with your system
"


5/5

2021-09-19

Trevor Noah

"Fernando, the individual I worked with was absolutely fantastic. He was kind, professional and beyond helpful. I would a million times work with him again, and I am the biggest proponent of vivid seats now!! "


5/5

2021-09-18

Concert Tickets

"I forgot the gentleman’s name that helped with the purchase of my tickets but he was awesome! He was patient and knowledgeable… And quick to suggest another option when the one I wanted wasn’t available. He found me some good tickets at the price range I was looking for. It was during my lunch break and he made it quick n easy for me. Please tell him I said thank you! Y’all stay safe!!!!"


5/5

2021-09-18

The website would not accept my order even though I tried 8 times. Phone attendant was helpful.

"The website would not accept my order even though I tried 8 times. I fainally decided to try the phone number for help with the purchase. The phone attendant was very helpful, knowledgeable, and quite pleasant to speak with."


1/5

2021-09-18

We have not received our tickets and no one will respond

"Terrible and not helpful…just email me back "