"I had tickets online priced for this game at 1323.16 for 6 tickets. No where on online was able to figure out , a simple procedure to ad a credit card. I phoned in to ask how, agent said he would take my order. I said ok. He found my tickets and quoted me a price of 1335.80. Ok 12 dollars more for his help ok. When I get my invoice, he charged me 1435.80 which I never agreed to. $112 TO PHONE IN AN ORDER!
OUTRAGEOUS. Then he put me into a automated customer service phone message which did not work. I request my $112 that I was overcharged. "
"My first time purchase of Giants tickets were a snap. I like the feature that highlights good value tickets in green. That was really helpful when you don't know the stadium very well."
"The person that help us was from Dominic Republic. She did an excellent job conquering our problems, willing to help and with an excellent personality. More people should be like her. I don't remember her name but she was awesome. "
"The agent over the phone was very helpful They help me get my tickets and I am so thankful for that I love using you guys Thank you so much"
"I was online trying to purchase a ticket through the website and through the app with no luck for about an hour. I called the customer service center and within 10 minutes my order was done. Unreal. Angel on the other end helped me and went smooth as possible"
"Ronald F. was fantastic. Was so very helpful in using credits I had from when concerts were cancelled during the pandemic. I will be asking for that person again if I need help."
"AFTER SPENDING ALMOST AN HOUR TRYING TO GET THROUGH TO AXS DIRECTLY FOR TICKETS, I WAS ABLE TO GET ON WITH VIVID IN LESS THAN 1 MINUTE AND THE GENTLEMAN WHO HELPED ME WAS ABLE TO ANSWER MY QUESTIONS ABOUT VENUE SEATING QUICKLY AND HELPED ME BOOK MY TICKETS AND GAVE ME A SMOKIN DEAL. THANKS AGAIN FOR THIS SEAMLESS PROCESS. MUCH APPRECIATED "
"Because of a credit on my account, I called to place an order for these tickets. Operator was very polite and helpful."
"Maria was a pleasure to speak with. She answered all my questions and was very helpful."
"I bought tickets for a concert, and when it came time to purchase parking, the site was having a repeated system error. I saw a "contact us" number and quickly got throught to a very helpful and polite agent. Confirmation email quickly came thru and now we just wait for what's being already dubbed "the best night" of my daughter's life! "
"Rory/ Romeo R was amazing and a huge help! I appreciate their help. "
"I am blocked from being able to buy tickets and I am trying to find out why. Can someone help
Me? "
"As this was my first time purchasing through Vivid and also first time at this venue, Mary took charge of the call, assisted me with multiple questions. If there was information that she did not know, she took the time to look it up and provided me with friendly and efficient customer service. She was an absolute treat to have working for me. 5 stars all the way!"
"I’m giving a 4 instead of a 5 because I had to actually call instead of completing my order online. The representative was very helpful and understanding regarding my issue. He promptly completed my or and made sure I understood how to retrieve my tickets and setup my account."
"Like I told William I’m retired from working in an aerospace company for 25 years in sales and William Did a great job in booking my ticket!"