"It was good, no problems getting things accomplished "
"Josephine M Was very helpful and offered us a great experience in purchasing tickets through your site. We are very much looking forward to our concert and the excitement was just made better by working with Josephine and vivid seats."
"She was super nice, helped me get a discount, and had a great laugh! "
"My agent Tony was polite and helpful in helping me purchase my tickets as well as very knowledgeable of the process. "
"The representative Amanda was very friendly, efficient, and respectful. She had searched the venue and confirmed the booking as well as phonetically spelled out my email address and contact information. She was knowledgeable and offered her recommendation, and found her to be very through. The overall experience was a pleasant one, so I would recommend her and call her again should I book again."
"My customer service rep-Jamie-was outstanding. Patient, helpful and friendly! However, the face value for my tickets was 45.00 and by the time I got done with the transaction the tickets were 98.00 EACH! I understand that resellers have to make a profit too, but seriously...
I received a credit for a show that was cancelled due to Covid, so I was allowed 125% of those tickets, but since the ticket price was over double the face, it doesn't really seem like a great deal--I wish I would have just received the money back."
"The young man searched for the best seats available for me and was very friendly
"
"William provided me with great customer services while purchasing my Astro game tickets. "
"Had trouble completing the purchase for football tickets ion line but after a short wait I completed the purchase through a live agent who was excellent - a 10 rating. Her name was Carisa U."
"I cannot stress how horrible my experience was with Vivid Seats. I ordered a VIP ticket to a concert over a year in advance (due to being postponed for COVID). I finally received a ticket 5 days before the event, and the ticket I received was a GA ticket. I attempted Vivid Seat's live chat, where the chat agent said they would look into it, gave no timeline, and disconnected the chat. I then emailed them with pictures of my order and the ticket received- no repsonse. I then called Vivid Seats (by the way it is impossible to get someone on the phone, so you need to select '0' and then not press any more prompts for several minutes, until it allows you to select an agent). 45 minutes later, I reached an agent who acknowledged my complaint and said they were investigating. The event came and went, and I never received any response from anyone. I can't believe the scam they running. My only recourse was to initiate a credit card chargeback. NEVER AGAIN will I ever purchase a ticket from Vivid Seats."
"Two thumbs up for Rhealie C. Every Customer Service should be like her!!!!"
"I called because i need it help buying 9 tickets, Sansari went above and beyond to help me find the best tickets at a really good price, he make sure he got the. Or text email address always repeating back what I have said. I’m very pleased with his services."
"Let me start off by saying what a pleasure it was speaking to Arden. She was super helpful in making my plans for today follow through! I was trying to use a 10% discount for my baseball tickets and I wasn’t able to. Luckily through Ardens help, she was able to offer me the same
Promo over the phone and made things 100% easier for me. Thank you again for your help! "
"I ordered tickets to an event that was scheduled to happen in 2020 that was postponed due to COVID. I emailed customer service and they told me to wait it out since the tickets will be eligible for the new rescheduled date. Well it's been a year now and I recently sent a message saying that I just want my refund. They refuse to give it to me and advised I should sell my tickets. Who is going to buy tickets to an event that doesn't exist? Absolutely absurd. I will no longer be purchasing from Vivid Seats again. Will also be advising people to not purchase from this company as well. "
"The customer representative we talked to helped us work with our budget price to get game tickets. He was very patient and friendly. "