"I wanted to buy a bunch of tix for a huge family outing. I called customer service and they helped me figure out what I needed and gave me a volume discount as well. Vivid seats treated me well!!!"

"Josh was awesome extremely helpful"

"Toni (Liza) was very knowledgeable, patient and helpful as well as very pleasant to deal with! "

"I was having a problem completing my online purchase but once I reached customer service I was impressed at the ease of the transaction and the courteous assistance I received. Very pleased!"

"Twice canceled my order unhappy "

"The rep had "a way" to buy 3 tickets (rather than the required 4) and ended up only getting one. I am trying to cancel that order so that I can buy 4 but have been on hold for over an hour (literally 1:28:35) and still no help.

Never Again!!

FYI... After more than an hour and a half the rep finally got back on the line and than pretended to not hear me and hung up... What do I do now????

Never Again!!!"

"Erica was pleasant and professional. She answered my questions and was able to sell me the exact seats I requested."

"No exchanges no refund don’t get tickets til last minute horrible customer service too"

"Liza was super helpful and made the process very easy for me"

"Bought Jo Koy tickets! Great customer service experience! "

"called about a discount i received in email that was not loading for the site. The agent that answered was very eager to make a sale and said it was no problem applying the discount for me so that my order total would be $235
I then received an email from vivid seats stating i had paid $267 which is not what i authorized the agent when he ran my card. He told me no worries all i had to do was forward the email of the discount they had sent me to vivid seats support. He told me wait on hold while he adjusted my discount and then transferred me to someone who had no clue what i was talking about and stated i had to wait for the support to get back to me. This is complete fraud! do not use this company and especially dont use the shady over the phone agents such as Peter"

"Website wasn’t working when trying to buy tickets online. Ashley C was the rep who helped me purchase tickets and she helped exactly as requested. She even provided any applicable coupons to the order to ensure I was getting the best available price. Thanks!"

"Very professional and the service was excellent "

"I had a very good experience. She was very thoughtful and thorough with the process and was able to get the information correct!"

"The tickets I received were not as described! I specifically asked questions about whether they were standing room or seated and repeatedly was told they were seats in Box 1. When I finally received the tickets they indicated standing room only which is not what I was supposed to be purchasing. I am now on hold waiting to speak with an agent to request a refund.

Sakira "