"I wasn't able to get my credit card to work to purchase tickets on your website so I called the 800# listed on the website and got right through. I was lucky enough to get John. He was professional, pleasant, accurate and thorough. "
"Wanted to order 3 tickets but could not get them
Will not order tickets here ever, and will let everyone know about my experience "
"Jose was so helpful in getting us tickets for Jimmy Buffett!"
"Very helpful on the phone. Good better prices than some other resell places. Saved money by ordering over the phone."
"Great customer service is what I needed and that’s exactly what I got. Thank you again Charli (customer service representative), for helping me get my family on our way to our first MLB LA Dodgers game. Ask for Charlie "
"Alexander was extremely helpful. I did not take that long to get put in contact with him, and once I did he was very helpful in getting a discount I had applied. He also did a great job reading back my information to make sure he had it correctly. Would definitely call him again for any tickets I need."
"We are in Arizona about an hour and a 1/2 from Las Vegas . I buy tickets for for a comedy Performance for tonight. The 1st thing I did was to explain that I wasn't good with computers and that we could not under any circumstances print out a ticket because we did not have a computer. I was satisfied how the young man helped me get tickets And then I asked him how can we present them at the door and he said I'm gonna transfer you to another number and they can help you with that. The recording said it was a 40 minute wait it wound up being 1.5 hours and That was after I sent a couple emails explaining what I'm explaining now.. I was going to cancel but Don would not let me. It was almost like somebody heard me mention the word cancel and then somebody came on the phone, unknown, a nice young man and helped us. We're retired and I used to be a trainer and I know customers should be treated better. VIvid is not the only company that does this. Better care should be takenOf the customers who do not have computersAnd fancy phones.We still have a landline. Thanks for the help."
"I could not buy tickets through the app. I have a PO Box as my billing address. The app won't take it as a valid address. I had to call twice to get these tickets. Alaska was wonderful on the phone, but this is the 4th time I have tried to buy tickets through Vivid with no success. If I can use AXS it is so easy. I never have a problem. It was less money on the phone as well. What's up with that?? Even finding the invoice # for this post was hard. I put the confirmation number. I HOPE that's right. WAY TO HARD This needs to be addressed, or I'll just go elsewhere. "
"Had a credit from 2020 and he helped me apply credits for new show for Jim Gaffigan. Vivid Seats website had no way of applying credit at checkout so he was very helpful...new show 11/5 @ 7:PM YOOHOO!
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"The lady who helped me out was really nice and courteous on the phone. She took the time to get my order done. "
"Jose was very helpful and patient! Great service "
"Good overall. I'm just concerned about the ticket delivery"
"Excellent customer service!!! Cheaper seats on Vivid and tickets were available before ticketmaster"
"Experience was ok although very pricy. Already paid way above face value for the tickets which was expected but then was charged an additional $244 for service fees which I thought was outrageous!!! "
"first time user and had a great experience! "