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Verified
5/5

2020-02-10

"Lucas is superb, he understood my issue and helped me order the tickets over the phone. The whole process is pleasant. 2 Thumbs up! "

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Verified
5/5

2020-02-09

Monique was amazing!!!!!!

"We were convinced that there wasn't any handicapped seating available for the Billy Joel @ Notre Dame Stadium concert. Monique was very knowledgeable about the arena and found us tickets. Thanks again !!!! :)"

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Verified
5/5

2020-02-09

Great experience took my requirement

"He helped me get a great deal and I was super happy that he’s understanding of the case thanks again "

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Verified
1/5

2020-02-08

Don’t buy from this company ever

"Prices change every second. It’s like they’re stealing your money "

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Verified
5/5

2020-02-08

Got Real Good Service

"Great seats and Service Will Get Tickets again"

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Verified
5/5

2020-02-08

Morgan is the BOMB!

"I spoke with Morgan, and he was amazing. I explained what type of seats we needed (my sister is very short so we need front row tickets in order for her to see anything) and Morgan worked with me to get us amazing front-row seats. He was professional and personable and obviously an excellent customer service person. Thanks to his care my sister and I will actually be able to see the concert this year! Thank you."

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Verified
5/5

2020-02-08

Brady is a 5-star Vivid representative!

"From "Hello" I had peace of mind and got the tickets I hoped for."


Verified
5/5

2020-02-07

Great service. Nice to talk with a representative based in the US

"Everything went well with my call. Great service!!"

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Verified
5/5

2020-02-07

I will use VIVID again in the future

"John Q was extremely helpful and patient"


Verified
5/5

2020-02-07

Jackiea is the Utmost Professional.

"Jackiea, was Knowledgable Kind, & Personable. It was a Pleasure making the call & ordering the tickets. The only draw back is Not knowing exactly where we are sitting. Hopefully, it's an aisle seat in the first few rows of Parque B.."


Verified
4/5

2020-02-07

Helpful agent

"I recently purchased two sets of tickets for Vivid Seats. Both reps were very helpful. They totally understood what I needed-a minimum amount of steps and a decent price. Thanks so much for your patience and assistance!!"

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Verified
5/5

2020-02-07

Understanding

"I’d called the customer service number three times today because my tickets have not been delivered. Twice the calls seemed to have been “outsourced” and the reps didn’t understand what I was saying and kept parroting back what I said. But the third time speaking with Jose was very relieving! He put my fears about being scammed to rest and assured me I’d have my tickets for tomorrow’s event. Please hire more people like him instead of outsourcing workers!!"

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Verified
5/5

2020-02-06

great help on buying tickets

"I was unable to buy 3 tickets, the system offered only 2 or 4 without any explanation whats going on, I try to chat 2 times-chat stoped respond me in - just asking about my issue, asked to give them time and stopped communicating with me-any respond, 2 chap reps- same behavior, you should trace those calls to stop abusing customer. So finally I decided to call- and I was so happy to get John on line, he saved my life- he resolved my problem, I've got great help, attitude, that was the way to treat your customers, awesome!!!!"


Verified
5/5

2020-02-06

Brady was super helpful

"Got exactly what I wanted in less than 10 minutes over the phone. Tickets already transferred to my Ticketmaster account. Excellent!"


Verified
5/5

2020-02-06

Great Service

"Q was a pleasure to deal with. He was patient and helped me find the best value for the seats I was interested in. I will definitely contact Q again for my next order. "

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