"Jose listened and helped me with all my concerns. He didn’t give a BS answer he went and found the answer if he was unsure... great customer service!"

"I was having trouble placing my order online so I reached out for help on the live chat. I was promptly connected with Chris who quickly began helping me and addressing my issue. He was able to resolve the problem with zero hassle and make my purchase successful"

"guy was helpful and nice, cant ask for much more"

"Very Satisfied. Nice Doing Business with You"

"I tried ordering tickets online but ran into some snags with the system not recognizing the billing address. I had to call in and spoke to Monique Micheaux. She was extremely helpful and took the time to make sure I got my proper discount! "

"Mark was patient and helpful in answering my questions about smart phones
and ticket presentation at the venue. He said the goal was to find affordable
tickets and for my family to have the best concert experience we could have.
I highly recommend ordering tickets by phone over on-line ticket purchases. "

"We got BTS tickets!!! My daughter is so happy she cried!!! See you in Dallas!!! Thank you,Dominic J for the help!! "

"It was a pleasurable experience. Daniel was very helpful with getting my tickets. "

"Very pleasant and efficient service"

"Monique was very efficient and effective and helping me purchase tickets as I was experiencing issues with the app. She was able to solve my problem quickly and I really appreciate her positive and kind manner. Thank you! "

"Kind, knowledgeable. A+ service. Great asset to your company."

"I had a rough experience at first. I used the chat feature twice and it took over an hour and no resolution was provided by both representatives. I have never purchased through VIVID seats. The person I got on the phone was awesome. Freindly and very helpful. I will be a returning customer for sure, I will just call him first next time!"

"Pedro was amazing! Couldn’t have asked for better service! Thank you"

"My daughter and I flew to Pittsburgh from Wisconsin for an event. We bought tickets In advance and they never did show up to the hotel we were staying at. It took some persistence with Vivid Seats to get a refund but ultimately in the end their corporate staff stepped up to the plate and gave me a full refund. The memory of that day will last but this certainly makes up for a lot of the frustration we faced wondering where our tickets went. Thanks to Vivid Seats for stepping up and making a good call towards customer satisfaction. "

"Very satisfied. One of the lowest prices. "