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Verified
5/5

2020-01-01

Great customer service

"The sales representative - Daniel - called me and walked me through the purchasing experience. I do not use a smart phone so he sent my tickets through email at no extra charge. Very user friendly experience!!!!"


Verified
5/5

2020-01-01

Great service when I called!

"I applied a discount code when purchasing my tickets and could see the discounted price of the tickets until it came time to enter my credit card number. At that point the price reverted to the original amount. I called and spoke with Joseph G. who was very helpful and friendly. In no time he had things straightened out and completed my purchase. "

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Verified
5/5

2020-01-01

Mark is awesome

"I was having trouble with getting my purchase to go through due to an address issue. Mark was able to help me out, even calling me back after the call was disconnected and patiently waited when I spoke with the bank as was also blocked due to suspected fraud. He waited the 5 mins to resubmit and then was able to congratulate me on my purchase. I will continue to use vivid seats and will personally have Mark assist me in the future. He is one of your best employees and this was even on New Years Day!! Kudos to you Mark!!"

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Verified
5/5

2020-01-01

Super service. Great company.

"I had a complex order and was helped by Jonathan Quarles. He was friendly, helpful and so professional. I appreciated his patience and his help. Great company! "

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Verified
5/5

2020-01-01

Kudos to Mark

"My call was cut off but Mark called me back immediately & answered all my questions to my satisfaction."


Verified
4/5

2020-01-01

ok

"helped with purchasing tickets"

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Verified
5/5

2019-12-31

Live chat and phone purchase

"George did a great job assisting me with tickets. I was unsure of what the fee total was and he clarified and even gave me a discount for being a valued customer! "

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Verified
5/5

2019-12-31

Thank you, Julian!

"Julian was terrific, very helpful, courteous and friendly. Now, if he could orchestrate a Saints win.....!!!!"


Verified
5/5

2019-12-31

GREAT EXPERIENCE

"Johnathan was just great He Walked Me Through The procedure of getting Mobile Tickets He could not have made any easier to buy consert tickets"


Verified
5/5

2019-12-31

Thanks for the assistance, Monique

"Called to better understand Flash Seats prior to purchase. Monique was a good listener and helped me with my eventual purchase. Thanks Vivid Seats."


Verified
5/5

2019-12-31

Qentin gave great service

"Thorough comprehensive knowledgeable service"

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Verified
5/5

2019-12-31

Excellent !

"Robert J was my ticket agent and he went far beyond his way to make sure that i was seated in the best seats and that i was very happy with the seats that i had got to the Def Leppard,posion.Thank you for you help handing my seating!"

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Verified
5/5

2019-12-30

Exceptional

"Fast and Knowledgeable service "

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Verified
5/5

2019-12-30

Gulls and journey

"George was extremely helpful and knowledgeable. He answered all my questions and helped us get the best seats possible. "

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Verified
1/5

2019-12-30

Ticket never showed up

"Ordered a reserved parking pass for Fiesta Bowl game and it never arrived. Waited as long as I could for it to arrive prior to heading out to game just in case as having it would cut down considerably on the time to get to and from game. Instead I had to endure all the nightmare that goes with arriving late to look for unassigned parking at a huge event. Would give no stars if I could - they indicated they would refund but never provided any explanation as to why ticket was no show and didn't really seem to care how much they messed up my night "

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