"Walmart has shady 3rd party sellers who will do anything to rip you off your refund. Never a bad experience on Amazon for 6 yrs. All you have to do is return to Kohls or bring to Amazon drop off no questions asked and your refund there in 3 days Bringing a 3rd party item to Walmart and they charge you 15% restocking fee even when the wrong item is shipped by seller and wait time of 2 weeks. They the 3rd Party Seller sometimes never answers your email for refund. Amazon will cancel a 3rd Party seller contract if they are shady and Amazon will issue a full refund because they are on the side of the Customer. I am going thru HELL with Walmart.com for my refunds . I WILL NEVER USE THEM AGAIN and I suggest that YOU DON'T EITHER"
"Walmart.com Is a damn Cheat. Order a futon for 300 for them to say it is only the mattress. Then say they can't cancel the order so I had to turn around spend another 200 damn dollars to buy a frame. WALMART is a damn money grubbing company with terrible service and incompetent employees!!!!! DO NOT SHOP WALMART.COM UNLESS YOU WANT TO BE SCREWED!!!"
"Several years ago, I used Walmart.com to upload some digital photos and paid with my credit card on Walmart.com. The website and the products were fine. But my credit card was hacked after using Walmart.com. I said I'd never use Walmart.com again.
BUT this has been a bitterly cold winter and I decided to give the online grocery shopping a try. The actual website was awesome. I was able to find the products I needed and I was quite excited that this could be my new way to shop. When it came to paying for my order, I made sure I had a secure connection and updated my credit card information.
SADLY, the next FOUR TRANSACTIONS on my credit card were FRAUDULENT! Again!! I'm so glad my credit card company suspected foul play and declined the charges and alerted me. But now I have to have my card reissued and update all my banking information affected by this change.
I so wish this would have worked, but there is no way I'm going to try again. :o(
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"I purchased the wrong item and tried canceling this item 2 minutes after. I recieved an error that i could not cancel the item at this time so i called instead. I called 3 times trying to return the item and they did not allow me. Then they stated that i had to PAY $17 to return meaning i will be loosing money from my accidental purchase. Its not like i wanted to return 10 days later, it was 2 MINUTES! So disappointed!!
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"Just know that when you buy something from Walmart.com and it though a reseller they have nothing else to do with it . If it is damaged or needs to be returned , it goes to directly through reseller and Walmart is out of the picture .so beware you have know idea who you have yo deal with . "
"This is the worst service I've ever met. I made an order on the website on January 2, 2019. Today is February 7. There is still no order. I cannot return my money because my order is still in processing. The order was sent to a carrier who lost it and did not deliver on time. Walmart sent the order again through the same carrier as the first time, and my order, which must be delivered today, is lost again. I do not understand what to do next. Money does not return and there is no order either.
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"Ordered dog food delivery date Feb 4 no show said new date Feb 5 again no show and now not till 7-8th maybe, customer service won't give refund to go somewhere else so dogs gotta go hungry I guess thank you Wal mart U **** never again. I'll stick to Amazon or Target "
"I ordered some capri work-out pants on Walmart.com at the end of Dec using a Vanilla Visa gift card I received for Christmas. I ordered them ship to store thinking this would be much more convenient and easy. WRONG!!!! One of them came to the store, the other sat with a blank shipping status for 4 weeks. I called customer service and they said they would refund my card, as thus item was obviously lost. I explained to the girl that it was a Visa gift card, and I no longer have it, as when the money was gone, I threw it away. She said it wasn't a problem, that AFTER my refund was processed I could go purchase a Walmart gift card for $1.00 and they could then apply my refund there. WRONG AGAIN!!! I called again today and was told by a supposed supervisor that since the money was already refunded to the Visa gift card that I no longer have, their responsibility in this process was over. She told me I would have to call Vanilla Visa and take it up with THEM. Mind you, I told her what I had originally stated, that I do NOT have the gift card in my possession, so how were they supposed to help me without a card number or anything except the last 4 digits? She gave me their number, and I called, and exactly what I KNEW would happen happened. I was told by Vanilla Visa that without the full card number there was NOTHING they could do!!! I'm extremely angry and frustrated that I am now out $10, and NO PRODUCT either!!! And everyone just wants to tell me there is NOTHING THEY CAN DO!!! Why couldn't I just have been sent a damn CHECK when I specifically stated I NO LONGER HAD THE VISA GIFT CARD THAT WAS USED???? This whole process is RIDICULIUS and I think going forward I will just stick with Amazon.com, because THEY know how to treat a paying customer!!!! "
"Need to get something quickly? Don't bother with Walmart.com! My birthday present isn't gonna get there and they have no available until 8-5 central time...Monday thru Friday! Go to Amazon!"
"They canceled my order without telling me and promised to mail me a replacement gift card for the $50 gift card I used to purchase and threw away because I used it all for this order. It's been a month I still have not received this replacement gift card."
"I came to Walmart to buy a laptop. Me, my wife, and my three kids waited for one hour because the lady at the electronics section didn’t have the key to open, and get the laptop! My wife was with a huge back pain, so we asked the woman if they had the laptop I wanted. She said she couldn’t check and that we had to wait for the keys, so we stayed there waiting! When the keys finally came, the lady said the laptop was out of stock eventhough it was displayed to the customers. I am extremely disappointed with the horrible customer service at Walmart. It isn’t right to display products that are out of stock! Any other store would’ve given me a discount on another product but she said it was againts their policy. I told her I could buy the laptop now and get it later, but she said they weren’t able to do this. It’s really annoying to go to Walmart in the United States and have to try to speak Spanish because there are no attendants that know how to comunicate in English."
"I ordered this item on Christmas day and have not received it. I have emailed Walmart and the seller rewind and Walmart said I would hear from rewind within 24 hours and I haven't. Now I can't get anyone to respond or help me out. They stole money from my grandson it was his Christmas money. I want a refund. I will never order from Walmart ever again and I use to order all the time. I know that they won't miss my orders because plenty of other ppl still order. This was my first bad experience and it will be my last. I even googled rewind and the person I left a message for TEXTED me back and said it's the wrong number but he get a lot of calls from ppl about orders from Walmart. He also said that he emailed Walmart to tell them about the mix up. Save your money or make sure that you order with PayPal. Unfortunately I used my grandsons gift card that he received as a Christmas gift 0ne of the ONLY two gifts that he received for Christmas. I'm highly disappointed with Walmart!"
"I ordered groceries and some other items on line, Did not accept substitute however got refund of 30 % of what they charged on invoice, Some other items ordered on line but returned in store. The store gives a reciept and told me a crdit will be issued by "on-Line" Deppartment. Since Oct 23 am still waiting have made over 20 Calls No luck. I keepgetting e-mails that the credit will be issued and will appear on my credit cardwith in 5-7 days. 3 Moths have gone by, nothing . Online staff is not trained at all. Store staff appears to be better, No more on line shopping in Walmart. Very Disappointed
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"Tried to order a $16.99 cushion, but when I clicked on to change color price jumped 25% to $20.99. After receiving nothing but lip service from Customer Service I pulled up the next site shown for the product on Google. All colors were $16.99. Contacted Customer Service again. They refused to match THEIR OWN PRICE on the first page that comes up for the product nor the other retailer's. For $4 they've now lost me as a customer and the approximately $5,000 in annual purchases I make with them. I'll NEVER shop at Walmart or Walmart.com again."
"The online photo center is very poorly managed and phone support is no help. They were unable to tell me where my photo book is or when it would arrive "