"prices are decent, but definitely can be sourced cheaper elsewhere. Their convenience is the only reason i shop there. "

"Wal-Mart Review
Throughout the years, Wal-Mart has become one of the nations most trusted place to shop. It’s convenient, fast, and much easier to shop at than your local mall, hardware store, or supermarket. However, one common issue about the mega store is their customer service and how much care is given to their customers from their employees. Too often have I went to Wal-Mart for a quick trip and stayed longer than expected Although Wal-Mart is a very popular store, the lack of employees at the cash registers, care desks, and on the floor makes it difficult for me to leave I an efficient manner.
Most of the things that I need, I can find at any Wal-Mart. I like the fact that Wal-Mart has the best selections of products. From purchasing beauty products, to buying bikes and clothing, you can find it all at the store. They have many sections for different ethnicities and great appliances and electronics for all ages. The products are cheap and they are worth the quality. This makes it easier to just shop at the one store and get all of the things that you. I also like how Wal-Mart price matches many of its competitive stores to ensure that the lowest prices are given to their customers. Stores like Target, Kmart, and Meijer all offer the same products as Wal-Mart, but the major difference is that Wal-Mart will ensure that their price is the lowest any customer can find. In the economic stance that the country is in, the cheaper the better and Wal-Mart is certainly the cheapest.
The negative aspect of Wal-Mart is their customer service and care. There have been many of times where I went to the store, where I waited in line for about forty-five minutes for only a few items. This is really irritating because there are twenty+ different isles and a maximum amount of lanes that usually are open are five and six. There are also too many employees and not enough customer care representatives to help customers find what they need to get what they need. They could provide better care by helping customers and open up more lanes to help with the flow of products.
Wal-Mart may have many faults such as the lack of help at a register, and little care on the store’s floors, but the variety of things, great prices and the quality of their items most certainly outweigh their bad features of the store. At the end of the day, Wal-Mart has a great variety of things that the person needs in their lives. I will not stop shopping at Wal-Mart and I recommend the store for any family to shop and not have to worry about the hassle of store hopping and frustrated shopping."

"On December 22 I headed to work in my 2004 Honda Accord. Less than one block from home, the car started jerking and the Check Engine Light starting flashing. I immediately turned around and parked in the garage. Thursday was the big meeting day at work and being absent was not ideal. However, this was serious car trouble so I emailed my supervisor telling him I was taking the day off.

I knew from experiencing previous Check Engine Lights, although this was the first time the light flashed, that an On-Board Diagnosis (OBD) code reader would help diagnosis the problem. I also knew that Auto Zone and Advanced Auto Parts have code readers customers can use for free, so I called the local stores to check availability. They had OBD code readers, but they wouldn’t let me take one home. Instead, I would have to drive my car to the store and use the device in the parking lot. My car couldn’t be driven, so using one of their diagnostic tools was not an option. I remember while living in Springfield, Oregon, that O’Reilly’s auto stores let me take a code reader home, but there were no O’Reilly’s close to Dumfries, Virginia. I checked Wal-Mart’s website and they had an Equus 3100 Innova CanOBD2 Diagnostic Tool for $80. I used the site’s “check store availability” feature and the item was in stock at a local Wal-Mart.

I went to the Dumfries, Viriginia, Wal-Mart and found the Equus 3100 OBD tool priced at $98. I took the item to a check out counter and explained to the Associate that the item was $80 on Wal-Mart’s website. The Associate called for a Customer Service Manager (CSM) to authorize a price reduction. CSM Matt arrived at the counter and told me that Wal-Mart stores do not match Wal-Mart online prices because of shipping charges and other costs. However, he said he would make an exception this time and authorized the lower price. I thanked him and recognized this situation as an example of great customer service.

On my way home from Wal-Mart I wondered if I could have purchased the OBD code reader online for $80 and picked it up at the store. At home, I checked the store’s site and on the webpage for the Equus 3100 Innova CanOBD2 Diagnostic Tool was posted, “Free store pickup today in Dumfries—order online now.” While I applaud the intentions of Wal-Mart’s CSM Matt, I am disappointed that he unjustifiably lectured me and just didn’t authorize the lower price.

Wal-Mart stores need to price match items on the Wal-Mart website if the items are available in the store. Perhaps they do price match their own products and CSM Matt was uninformed. Either way, I was glad to have my OBD tool. I spent the rest of the day and part of the next morning analyzing the OBD data and reading online car troubleshooting forums. I finally diagnosed the problem as a faulty ignition coil for the number two cylinder, which I replaced that day. The car runs great now!"

"I bought a vizio 32 in hd plat panel tv from the telegtaph walmart in st louis on 8/4/09,along with their 2 yr extended service plan.The tv stopped working on 1/21/12...still under their service plans time.Called both walmart and the plans ppl,ans was told to "throw the tv awayand the plans ppl would send me 150 dollars for the set.Now,I know the sets are getting a lil cheaper,but,where can you buy a 32 in vizio set for 150....and then to have something like that in a landfill....I was told when I bought the 2 yr plan,if the tv went bad,to bring it in,along with my proper paper work,walmart would hook it up and if in fact it didnt work,they would hand me a new set.No one from walmart or their plan will speak to me,and as of this date,I have been waiting a week for either/both companys to call me...like I was promised ....and resolve the problem,no more shopping at walmart...and no more vizio junk...I'm a 51 yr old man....I've bought several new tv's....3 in the last 2 yrs from walmart no less.....and I'll NEVER buy vizio again...and may just stop shoping at walmart....I hate being lied to...if thier ppl dont know what their doing,then walmart should replace them....nothing but run-arounds and lies.....shame on u walmart"

"I purchased an Asus netbook bundle for my college age daughter as an affordable remedy to having her laptop stolen. The semester has already begun so receiving as expeditiously as possible was key. I requested rush delivery and paid the highest price for shipping.

I have never had an issue using the bank card I used for the purchase and have utilized it multiple times with online companies with my billing address and a different shipping address for my daughter. Apparently, Walmart does a CSI investigation of the purchase, as they say, to insure that everything “matches” up as a precautionary measure to insure no fraudulent charges. Apparently, if everything does not match up to their satisfaction, they phone your bank and then phone you. Apparently, something for me did not “match up” upon their investigation.

Unbeknownst to me the order was cancelled as it was indicated they left a voice mail with my bank at the "invoice" line and left a voice mail for me on my cell phone. Because they did not hear back from me or the bank to verify the charge, the order was cancelled.

I found this out the day the order was to be delivered. This was ordered online, an email confirmation was sent to confirm the order. However, no email was sent indicating they were attempting to contact me or that the order was going to cancel as they needed further verification from me. My cell phone was provided to Walmart and the number they have is correct.

You will not find a customer service contact number for Walmart.com. You will have to dig for it. When you call them you will get the lowest level of customer service as well as a representative that cannot help you and simply repeats the same responses over and over again. I simply wanted the order reinstated as the funds were still being held or the funds released so that the machine could be re-ordered.

It is amazing they had an issue with verification as the amount of 360.00 had no problem being held against my account. Meaning that those funds were frozen, unable to be spent until released by my bank in 5 business days. I asked them to revive the order since the funds had already been pre-authorized and they simply needed to submit the hard charge when the order shipped. No, they said, once an order is cancelled it is cancelled. Then went on to flippantly say but you can go back online and order anything you want.

So, I said then release the funds. Sorry, that is between you and your bank. I called the bank and in order to have the funds released sooner Walmart needed to fax a release to them on their letter head indicating that they had no intention of capturing those funds.

Walmart was unable to put me in touch with anyone that had the ability to provide this service. I asked for a supervisor and I got a snotty, unprofessional Michelle from the "Northwest Alabama Office,“ which is what was provided when I asked where she was located. She indicate that she was the floor supervisor and she had no manager when I asked to speak with hers. She was the highest in command at that location and there was no one else. She refused to help and insisted that this was an issue between my bank and myself.

Called the bank again who insisted that they receive many releases from walmart daily. Called Walmart back that representative said there is no way they can release the funds on her level. The only thing she could do was submit an email, a “ticket” to accounting which would be processed in the order received typically 2-3 business days and they still may not initiate documentation to my bank to release the funds. They kept insisting that it was not a hard charge and that it would drop pursuant to the bank policy.

All well and good Walmart. Actually what your policy should be or any companies policy for that matter, is that when you cancel an order for whatever reason, no longer in stock, your inefficient, matching up investigations to determine that I am actually placing an order with my credentials, etc., it should be automatic that a release is sent to the bank where a pre-authorization is awaiting a hard charge from YOU so that the customer is not out those funds for up to 5 business days and longer in some cases.

If you can’t figure out how to reinstate the order when a customer does get in contact with you and the funds are still in suspense, then you certainly should accommodate the process to release the funds upon their request. Once a preauthorize is presented to a bank, the customer must endure the waiting period for a hard charge to be submitted against that pre-authorization or the company placing the pre-authorization has to indicate to the bank they have no intention of capturing those funds.

Don’t preauthorize anything on a customer’s account until you are sure the item is in stock, will ship or they pass your “match” process which obviously is flawed as you had a concern this may be a fraudulent charge. However, I am left without the funds for 5 business days and no order that is ever going to be processed. I really consider that fraud. You took my funds for a week and delivered nothing but frustration and anxiety. Even when a remedy was conveyed to resolve the situation you have not empowered your first line customer service representatives with the ability to do anything more than frustrate the living daylights out of your customers. Shame on you!!!"

"Having spent a lot of money at WalMart over the last years, I am seriously considering not to ever enter their local store or order from their online store again. I tried to purchase a TV online to pick it up later that afternoon at the closest WalMart store, 50 miles from where I live. The ordering process was simple; I received a confirmation in my email inbox within 3 minutes and everything seemed to be OK. Unfortunately, 30 minutes later I received an email telling me that the $645 Flatpanel TV was no longer in stock and the order was therefore cancelled. Little did I know that WalMart would be holding my money hostage for 3-5 business days. I did not find this "little" important fact out, until I called their totally incompetent customer service. I called customer service twice to ask what was taking so long plus sent an email to corporate headquarters... no reply or willingness to help other than the typical jargon and learned responses, in fact, the first customer service rep hung up on me. I have had lots of experience ordering from other online stores before; this is by far the worst I have ever come across. How does WalMart get away with holding MY money for 3-5 business days, and I have absolutely nothing to show for it? How is it that one can place an online order and have your bank account charged immediately, but it takes 3-5 business days for the money to be released again, if they cannot fill the order? I would like to see WalMart's response, if I just took a TV out of their store and told them you have to wait 5 days for me to pay for it. I would certainly end up in jail. How unethical can you get WalMart??? You are getting too big for your bridges. "

"Purchased a refurbished VIZIO 42" Class Razor LED-LCD 1080p 120Hz HDTV at Walmart.com and had it shipped for free to a nearby Walmart superstore. The HDTV was shipped promptly and arrived at the store in about a week. I was emailed when it was ready to be picked up. The box was undamaged and the HDTV like new when I got it home and set it up. I also purchased an extended 3-year warranty for the HDTV at a very reasonable price. Overall I saved several hundred dollars compared to new models being sold by Amazon.com and other discounters. The set has worked perfectly in the six months since I received it. I recommend both Vizio products and Walmart.com."

"I want to tell you about a person who showed Hispanics respect. His name is Terry and he worked at the Eldersburg Maryland store.
I really liked him, and so did many others. They fired him. I am very disappointed and have not been back to the store. I found him to be very helpful with prepaid phones and he did not treat us Hispanics like we were trash. Why did they fire him? Why?"

"I needed very large tarps for a roofing job & found them with great help from a salesperson in that dept. Tanks"

"Walmart had some good prices for DVDs before Christmas. At this particular time, the price for Transformers-Dark of the Moon was only $13. Considering all other prices at this time, it was the best price. I get the Site to Store option to save money on shipping and handling and since the local store is only 10 minutes away, it makes it a good option. If you're going to the store anyway, it makes it easy to pick up and go with the rest of your shopping. Walmart makes it easy!"

"Walmart.com is the least flexible vendor I have ever purchases from on line. I ordered a Christmas gift sent to a niece in another state and accidently entered her previous address. i caught it within 12 hours and cancelled the order. There were 2 items on the order one cancelled and the other shipped 48 hours later. Then when I attempted to change the address Walmart informed that the address could not be changed - PERIOD. So someone at the old address received a gift I paid for - too bad. I spoke with supervisors who also had the "too bad" attitude. They claim they can't change the address because they can't verify who I am. However they are always able to verify who I am to take my money!!"

"Here are some comments about Walmart in Eldersburg Maryland:

Your understaffing the last few years has hurt your business.

The sexist remarks that I have heard in the electronics area does not help your business. Believe it or not, the size of my breasts and buttocks are really none of your business. Stop drooling and do you job!!!



"

"This was our first time ordering from Walmart.com and at this point I am not planning to order again and will seek out any feedback avenues I can to share my experience. Our entire order is late -much later than the original estimations. To date, nothing we requested be shipped to our residence has been received by us yet. Specifically, I am I am the most frustrated by the queen mattress which we ordered before Christmas and paid to expedite the shipping for but still have not received (tracking #2677164688817). I called customer service yesterday, 12/27/2011 and spoke with "Sherry" who "replaced" the order in the system. An e-mail notification later informed us we wouldn't receive the mattress until 1/3/2012. The original expedited charge was not waived. We paid for expedited shipping which is defined by the website as 2-3 days. When I called customer service again today to question the receiving date & original shipping charge (since the definition of expedited shipping was not met and won't be met by the replacement order either) I was informed by customer service representative, Jania, and her supervisor, Sabrina, (in Alabama's call center) that they could not do anything more for the situation; neither get us a mattress sooner nor get us a refund on the expedited shipping charge, nor provide me with any other avenue to seek further assistance. I pointed out that we were charged a fee for an expedited service we did not receive, she agreed but reiterated there was nothing more to do. She confirmed that although errors occurred in the delivery of the mattress and in processing the replacement order, that I am left paying for these errors. She wouldn't give me another name or contact to work with. When I pressed further asking about Walmart.com, Sabrina said that was the only thing I could do; give feedback online, but she did not offer that suggestion. I let her know I would then go online to provide feedback, confirmed her name, the events, that the conversation was recorded and concluded at 12/28/2011 at 2:21 Eastern time. I cannot believe nothing more could be done, no one else I could contact, that is the best I could expect from Walmart.com and that is the definition of expedited delivery & worthy of expedited shipping charges or any shipping charge for that matter. The customer service center pointed out the fact that I was not charged delivery charges for the replacement order -how is that consoling Jania & Sabrina? Please note the mattress was most important to us since we relocated to a Boston, MA apartment with carpet over a cement floor and overnight lows in the 20's. Its Christmas and New Years and we will have to continue to sleep on a cold floor that make our bodies shiver & ach. Even the electric blanket we ordered from Walmart.com to the store was late. We are so cold that I am crying as I type this since we're left paying these shipping charges and sleeping on a cold floor. It's cruel. "

"I purchased a TV at Walmart online and had it delivered to my local store. When I went to pick it up I waited TWO hours because they did not have things organized. People in line were screaming and cursing. They brought out my TV and the box was ripped in half and the TV was damaged. I tell the guy 'what's this' and he tells me thats the way it was delivered. I could not take it anymore and went home without my TV. I called the store to speak to the manager and was told he was busy but would get back to me. A week later and no call back but I get an email from walmart online asking me how my experience was. I respond to the email and they in turn ask me to call them so they can 'help' me. I call and they offer $10 towards my next purchase. I tell the thanks for nothing I'll buy me TV at Costco and reply to the email that told me to call so they can 'help' me saying that they were no help. I get another response saying that they offered me $10 gift card and 10% off my next purchase not just the $10 and all I needed to do was place the order and they would apply my discount and give me the card. I place another order (like a fool) and they credited my account $10 NOT 10%!!! They robbed me!!!"

"Site to Store shipping is a WASTE OF TIME. I had my christmas items sent to the store to avoid paying for shipping...went to the store on a Sunday, the line was down the aisle. Didn't wait..came back the very next day at 930am on Monday. I waited for TWO HOURS....Ridiculous!!! I'll pay shipping next time. The process was horrible. They have the Site-to-Store with the layaway department...NO ONE WAS Happy. On top of that...they had all of our merchandise in trailors outside the building and the employees had to go back and find our stuff in the different trailors. Horrible system. They should think about
copying Sears system, very efficient."