"At first, I was skeptical about sending my watch out versus sitting and waiting at a repair shop, but I’m so glad I chose your Watch Repairs USA.

The only discrepancy was that the repair took longer than I had anticipated, I guess it was due to the extent of the damage done to the watch. I strongly believe the company made a good judgment call and sent my watch out to the manufacturer for the stem winder part repair/replacement, perhaps to avoid watch inaccuracy standards. Overall, I am completely satisfied; it was all worth the wait. I am so impressed with the repair work that was done. My watch is working perfectly, and looks brand new.

More importantly, I felt confident I made the right choice by using Watch Repairs USA mail-in method, because I was kept well informed with updates throughout the repair process; extremely professional.

I highly recommend this company to family and friends."

"I searched for a watch repair company that would repair my Traser H3 watch. The transaction was very easy and they were great at keeping me updated on the repair as it proceeded. The repair included Basic Quartz service, Battery Replacement and Replacing all gaskets and pressure test certification. The repair cost was very competitive , I highly recommend them as a excellent repair facility. "

"My wife's 20 year old Bertolucci Pluchra had never been serviced and wasn't running. Watch Repair USA did a complete overhaul and the watch looks and runs like new. The price was reasonable and the service was outstanding. These guys know what they're doing!"

"Watch Repairs USA are great. They notified me by email every step of the way. I was notified when they received my watch and when they planned to inspect it. Once the estimate, which was very reasonable, was emailed to me, I was not pressured to make a decision. It took me a couple days to decide and once I confirmed, they notified me of the processed they need to take to fix the watch. And the repair took less than half the estimated time. Awesome job!!!!"

"The watch restoration was beyond my expectations. All the repairs are wonderful and you found a perfect band and deployment buckle in 18k yellow gold to complement the watch. I have another vintage watch, Omega Constellation of solid 18K yellow gold that is in need of service and I will be sending it to you as soon as I can."

"With great trepidation I sent my favorite watch off to be repaired. The customer service department contacted me the following afternoon to inform me that they had received my package and that it was being sent to their estimating section. Once again I was contacted with a full report on what needed to be done and the estimated cost of the repairs which payment was expected before they would go ahead with the work, a perfectly reasonable request. The customer service department stayed in touch with me throughout the repair process and in short order they informed me the watch was being shipped, repairs complete. Kudos to Watch Repair USA for making this a most enjoyable process. I would have absolutely no qualms about using their service again and highly recommend them to anyone in need of fine watch repair. I am an extremely happy customer."

"I sent my Raymond Weil wristwatch to Watch Repairs USA for repair and servicing and was totally satisfied with the results. My watch was returned to me in perfect condition and has been keeping perfect time ever since."

"Sent a Hamilton and Tissot Touch watch and they did a good job of communicating back the repair costs for each and then returning the repaired watches in a reasonable time. Good customer service by this company."

"Thank you for the great job i will recommend you to all my friends "

"Watch Repairs USA is a very professional company. I am a self employed business owner myself and I know how important it is to take care of my clients. They kept me informed at every step my Seiko was at. When no other company was able to repair it, Watch Repairs USA came through for me. The watch was very special to me. They gave a prompt estimate, and during the repair process they found that one part that they thought needed replacement at first, was no longer needed and they credited my invoice. They are very responsive if you ever need to get in touch with them. HIGHLY RECOMMEND... 5 Stars !"

"I'm very satisfied! I'm so happy to have my watch back in service. It took a while to get it completed, but it was well worth the wait. I appreciated the periodic update emails that let me know it was still in the system. Thanks for returning my vintage 2002 watch to full functionality and beauty.
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"My watch was not running so I tried getting a new battery. It didn’t work so I found watch repair for my watch online. It is in fine working condition now and I couldn’t be happier. Watch Repairs USA is a great company to work with."

"I had an old watch that ment a lot and they toke care of it as if was a very expensive one. Thank you for taking the extra time to find the parts needed to repair."

"I have used WATCH REPAIR USA exclusively for service and repair on my Ebel Model 1911 watch in the twenty years that I have owned it. Using their website to schedule shipment of my watch was easy and they always provide a detailed estimate of the scheduled repair. When my watch is returned it looks like new! They do a great job!"

" I sent in my watch to get repaired, and I waited patiently for a response from you. After a month of waiting, I finally decided to call back and see where my watch was, as you had sent me an email earlier stating you had to send it somewhere else to have it looked at, which I gave permission to have done.

When I called you all back after a month, it seemed that you all never sent the watch anywhere, being that the estimate that you sent stated that the parts were discontinued and you couldn't fix it. How could that be that I call Watch Repairs, who stated that they sent my watch off to get a further estimate somewhere else, and yet the operator who took my call stated my watch was there, the technician was going to take a look at it, and then I get an estimate an hour later stating they can't fix my watch.
What a horrible experience of customer service I encountered with your company!!! And then you have the gall to charge me five times to ship it back to me, stating to keep in mind that the shipping cost might be higher due to the insurance on the package. It didn't seem to be a problem for U.P.S. to charge me $3.50 to send it to you with insurance on the package, and you want to charge me $16.00 to get it back to me.
I know this review will not make it on your web page, as every one of them were positive, but I am sure not everyone has a positive experience. I wish you would at least take responsibility for a terrible experience, instead of just saying were sorry, and at least take care of sending it back to me at a fair price!!!"