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Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-12-06

Outstanding Experience

"Made several purchases from Wayfair over the past month and found each to be of high quality as advertised. Delivery was quick and packaging was top notch. Overall experience was outstanding!"


Verified
1/5

2017-12-06

Bait and switch

"I ordered a TV stand and when I received it it was similar but a different brand name and $90 cheaper on every other site under that brand name. I called Wayfair and explained they would not price match based on what they sent me (terrible customer service) told me the brand was different inside the box than on the outside..what??!! So I said I wanted to return it and they wanted me to pay $66 to ship it back after a small battle they sent a return label and picked it up. I then ordered the product they sent me from Hayneedle saved the $90 and had no issues...needless to say Hayneedle is my new go-to!"


Verified
5/5

2017-12-06

impressed

"First time customer and most impressed with quality of product and excellent service"


Verified
2/5

2017-12-06

missing parts

"I sent a sofa as a gift and there was problem with one of the legs, they called customer service and they were told that the new pieces were to arrive two days later, two days came, they called again, then they were told another two days, again two extra days went by and no replacements, called again, now they have to wait a week. Very embarrassing since this is a gift and obviously it was not in perfect condition."

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Verified
5/5

2017-12-06

Great experience - no problems

"always a great experience with Wayfair. No Problems at all!"


Verified
5/5

2017-12-06

Wayfair is Quick!

"I have been very pleased with everything I have ordered... and that's a lot. "


Verified
5/5

2017-12-06

Black clock with white hands and red second hand

"Easy to see and keeps great time, would purchase again."

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Verified
5/5

2017-12-06

Great File Cabinet

"Shipped quickly. Easy to put together. Looks great."


Verified
5/5

2017-12-06

Amazing

"I love shopping at WayFair! Tons of options, and their customer service is AMAZING. Love how they take care of their customers!! Everything about WayFair is great, from tracking shipments, to tons of products to choose from. I shop here all the time!"

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Verified
5/5

2017-12-06

easy and effective order and delivery

"easy to order and delivery came quickly! thanks!"


Verified
5/5

2017-12-06

Great products and good service

"I have always received my orders in a timely manner and have always been pleased with my purchases."


Verified
1/5

2017-12-06

I am not happy with the service I got

"I ordered stools realized I had ordered 2 many called right away the service person canceled 2 stools Got the 2 sets of stools than a week later got a set of 2 ( the ones that had been canceled ). Called right away and was sent instructions to return. I am going to be charged 45.00 for a mistake that your service person made. Not happy"


Verified
5/5

2017-12-06

1st time buyer has great experience

"super easy to place order..great follow ups..delivered on time"

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Verified
5/5

2017-12-06

The best thing ever....EVER

"I've ordered a ton of "treasures" from Wayfair; actually a substantial percentage of my apartment is furnished from here. I'm always so impressed with the quality of the product and the speed it gets to me! I sing the praises of Wayfair.com to anyone who will listen!"

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Verified
5/5

2017-12-06

wonderful wayfair

"Everytime I need something for my home I usually end up shopping at wayfair. They have the best assortment of items, great prices, and fast delivery. I love wayfair!"