ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
1.25/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
1.25/5
Return/Replacement policy:
2.50/5

Verified
5/5

2017-12-06

Love Wayfair

"Love prices, quality and delivery and customer service."


Verified
5/5

2017-12-06

Great

"It looks great and somewhat easy to apply. Harder than I thiought but doable"


Verified
5/5

2017-12-06

Excellent customer service.

"Right off the bat, they did the amazing They sent me a brand new kitchen island after I called about the side piece of wood being cracked in 2 places. I figured they would just send a new board. I decided to get a larger one since they were sending a new one so I paid the difference and I love what I got. They went above and beyond what I expected. Thank you for all your help.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

They did a great job

"They did a great job. Excellent service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

Excellent

"I ordered a flocked garland for my mantle. It arrived in 2 days and I paid no shipping. The garland is absolutely beautiful and great quality. I’m very pleased and my mantle is beautiful."


Verified
5/5

2017-12-06

Great rug

"The rug arrived before the expected date. It was in great condition and flattened out perfectly. The color and pattern is just as I expected. "


Verified
5/5

2017-11-06

Two thumbs up! Always exceeds my expectations. Love Wayfair!

"Love it! Easy, reliable, great selection and good quality merchandise."


Verified
5/5

2017-12-06

always a positive experience

"orders always arrive on time and packaged well. !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

Wayfair delivers!

"I have ordered a number of items for Wayfair, including Christmas decorations, pictures, a bookshelf, mirror and end table. I have been very happy with the delivery, quality and value of all my items. "

Detailed Review Benchmark + -
Pricing of products and services
Overall product shipping and delivery process
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

A little Expensive but great customer service

"I could probably find my items cheaper somewhere else but wayfarer's customer service is top notch and their deliveries are always quick "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-11-08

I love my Wayfair!

"So far so good. I especially love that IF there is a problem, they make it right. Not that there are regularly problems, but I feel confident in buying from them because they do not put you through the Spanish Inquisition if there are issues - they just fix it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

Awesome dining table

"Great table... the delivery guys even helped take the old one downstairs."


Verified
5/5

2017-12-06

Entertainment Center

"Quick delivery and great product."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-12-06

Excellent Service

"I have ordered numerous items from Wayfair recently. Great service and excellent customer service. Will order again from them."


Verified
5/5

2017-12-06

Awesome place to shop

"Fast deliveries, excellent quality and great prices, you can’t ask for more."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges