"Products and service have been excellent. I now have 3 Directv TIVO's from Weaknees including the latest HD system and am very pleased with their products."
"I received my latest HD upgraded TiVo, it arrived overnight as promised. Installed and working great! In the past I've purchased one HD upgraded TiVo and upgraded drives for two other SD TiVos from Weaknees, all with great success. Weaknees customer service is second to none and I will definitely continue to do business with them in the future."
"I was not teribbly happy with the dismal 35 hour capacity of my TiVo and
decided to upgrade. I ordered the upgrade kit on Wednesday, got the kit on
Thursday and installed it in less than a half hour. Now I have over 100
hours! Could not have been easier! Thanks so much!!"
"This is a great store. I waited a while to give this review. The order date was July 12, 2004. This gave us a chance to try out the products and services.
First, communication via email with WeakNees was the most impressive aspect of our transaction, they gave responses to our questions in only a matter of minutes.
For those that don't know, you can contact Weaknees and have them setup a new install of directv service with one of their upgraded receivers, a dish, and extra recivers of your choice. You e-mail them a list of what you want, they send a price quote, simple as that. We decided to do this based on the great reviews and reputation of Weaknees. Everything for the most part went smoothly.
Our order was shipped promplty, and arrived in good condition.
I'd say the only downside of the entire experience was the actual installation of DirecTV by the local contractor. I waited a few months to write this review so I can see if anything went wrong with the products or services. Nothing went wrong with anything Weaknees directly provided, the only thing that caused some concern was the choice of installer. Overall, the installation went OK, but I felt they might have cut a few corners as I watched them install it. One particular issue I had was the mounting of the dish on our roof.
Well, we lost our signal 2 days ago (Dec. 1, 2004), probably due to winds. I called DirecTV and they sent a service tech out, he said that the satellite dish was not tightened properly to the mounting hardware. He was able to move the dish with his hand! So he realigned it and tightened it.
I did send a little note to DirecTV about our recent troubles but they said there really was nothing they can do since I "bought" the system through Weaknees. I really wasn't looking for anything, just wanted them to be aware. I thought it was weird they would write that, since it is their services we are using! Wouldn't they like to know who is out there hooking up their satellites?
Anyway, to sum up, Weaknees is great and I'd buy from them again. Just see if you can find out more about the installation if you opt to get a new system with them (be sure installers are reputable).
"
"Very pleased with the whole experience, from purchasing to delivery,quality of components, installation instructions, and completed project. Excellent all around."
"This is one of the best on-line experiences I've had. I placed my order on a weekend, had a question, and got an answer within a hour...on a Saturday. Everything was perfect. Order went out on time, arrived on time and the installation instructions were easy to follow and matched my equipment exactly. I would definitely order again and would recommend WeaKnees.com without hesitation."
" After reading all the rave reviews listed here, all I can say is AMEN !! My experience with WeaKnees has been nothing short of stellar. Ordered the add on kit, it came promptly, stuck it in the TiVo box, plugged it in and .... Voila, worked as advertised. .... Thank You, WeaKnees"
"My TIVO upgrade shipped out the day after I ordered it. It arrived in excellent condition, very well packed. The instructions and tools were perfect. I finished the upgrade in 20 minutes (including the time to clean out the inside of the unit). I got exactly what was promised.
My TIVO had been locking up and crashing almost every day. It works better now than when it was new. It's faster and the extra capacity is fantastic.
"
"A very complex uprade of a DirecTv Tivo had the best instructions I have ever seen. Also, the order was shipped promptly, good communication with routing and well packaged.
The unit worked perfectly without need for tweaking
I thought the price was good for the value received.
Bob S"
"Customer service flat out first rate! Excellent delivery time and product as well. "
"I just completed installing a 120MB TIVO HD (replacement) upgrade. The operation was a "no brainer". I had comtemplated buying a comparable
Maxtor Quiet Drive ($129) and transferring the TIVO programming myself. However the WeaKnees solution was priced competitively and it just wasn't worth temporarily reconfiguring my PC to perform the image transfer.
A satisfied customer!"
"I have never bought a better product on the internet! The web page was extremely easy to use and the ordering was also made easy. Delivery was free and it included instructions, parts, even the wrenches needed to open the TIVO. I received my product so quickly even with the free shipping. A lot of places would have sent it the slowest way to save money but not Weaknees!! They are the best. I loved my TIVO before but I love it way more now. I punched in TIVO upgrade at Google and purchased my add-on hard drive a few minutes later after reading the tips and information. I am really thrilled with this company."
"I rarely have the opportunity to rave about a product or service these days, and I'm happy to say that you are the exception.
Two days after I placed my telephone order with you for a replacement hard drive for my Tivo, I received the package at my home via FedEx Ground.
Included were: the hard drive; some very easy replacement instructions; and, much to my surprise, two allen wrenches to accomplishment the replacement task.
Because you guys provided the tools to get the job done, I didn't procrastinate like I usually do. I immediately replaced the hard drive,
which took no more than 5 minutes to complete. I think that you guys must've known that, if you didn't include the allen wrenches, many of us
would've put the task off until later. A stroke of marketing genius; and it works.
Needless to say, I am ecstatic about doing business with Weaknees. You give quality of customer service a new standard.
Please feel free to use this accolade as a customer recommendation for your products and services too.
Gratefully,
PM
Las Vegas, Nevada
"
"Great service. Tivo Hardrive arrived with detailed instructions. Was up in running in less than 20 minutes. My Tivo unit is now better than new."
"Great purchasing experience. Outstanding initial product inquiry help over the phone, thorough guidance of purchase and shipment, timely follow-up.
From here in Pittsburgh, PA, doing business with this Los Angeles-based company was a pleasure."