"TERRIBLE, TERRIBLE, TERRIBLE! This company was AWFUL when it came to getting my order processed... then once it was approved, I finally received my phones from Verizon. 3 weeks later I received a bill for $954.00. I have had 3 conversations with Wirefly & www.WhereIsMyOrder.com aka Simplexity and all 3 different sales reps ASSURED & RE-ASSURED ME that my billing would not be over $280 per month. Per Verizon today, they are mistaken and my bill is $954.00. When I just now tried talking with wirefly again, the would not even discuss with me. DO NOT DO BUSINESS WITH THIS COMPANY!"

"Wirefly and ATT create a major headache for this consumer. I ordered two phones from Wirefly extended my contract with ATT and added two additional phones to my plan from ATT.

All the sudden, 6 months later, I begin to get harrassing calls on my cell phone from some other company I had never heard of. I assumed it was cell spam. Turns out it was a collection agency SKO Brenner American.

Wirefly will not do anything, SKO Brenner American will not do anything, and ATT has tried to tell Wirefly that I am still current in my contract, but hours on the phone, in online chats, nothing changes.

This is at least customer disservice, at worst it is criminal harrassment, extortion and abuse.

I would steer clear of Wirefly, no matter how good the deal seems."

"this is one of the worst company's i have ever dealt with, i don't write reviews, but this company has done what no other company ever, it has made me give them a terrible review. whatever you do, DO NOT BUY FROM WWW.WIREFLY.COM. don't know what they do and lie!!!!"

"Well, I guess it's true that people with positive experiences typically don't post a [good] review with [online] retailers after shopping with them, considering the overall low rating of WIREFLY. Anyways, I'm quite satisfied with WIREFLY. I ordered an HTC TYTN II & pouch on the 20 May 08 & opted for 2nd day deliver via Fedex (charged $9.99 2nd day ^^). On 22 May 08 2:46 PM, my packaged arrived intact with no apparent abuse of the package ( +1 for Fedex ^^). Opened up the box & everything I ordered was in great condition. The only negative(s) I can state is that Fedex did not have someone @ my household sign for the package considering that my ORDER SUMMARY stated that it was to be signed for. Currently, I just need to f/u a rebate form (which I have low expectations on since I found out that the original owners-INPHONIC- of the site had filed for bankruptcy in 2007)."

"Ordered Jabra BT620s Bluetooth A2DP Headphones advertised on their site posted at slickdeals.com. The order process was slow to begin with, so I called two weeks (or there-abouts) later to check on the status. I was told by a CSR (didn't get name) that the product had been backordered, however was due the folliwng day. I could expect a shipping email in the few days.
On 3-12-08 I received an email that my order was cancelled - no explanation, although it seems clear the headset was a advertising gimic and or a means to collect information to sell.

Never, never order from these cheats."

"I purchased two phones in January of 2007 that had a total of $200 of rebates available. After going through all the hoops of making sure I submitted the rebates correctly, I sent them in and waited for my rebate checks. When they didn't come within the wait time stated on the rebates, I called. The CSR said that they would be sent very soon. After another six months and countless calls, I still didn't get the rebates and the phone number listed on the rebate form is disconnected. Avoid this company at all costs. THEY ARE SCAMMERS!"

"Due not buy from them you will never get your rebate. There parent company Inphonic is bankrupt."

"these guys were horrid, I distinctly remember this disaster. I had to get a 3rd party involved to cancel the order. I would avoid them like the plague.

the only reason I'm writing is because the experience was so bad that I was surprised to see it listed on my RR account with no review. Which makes me wonder if they petitioned someone to have it removed because I would have been even more brutal to them when the event was fresh in my mind. I have no tolerance for merchants like this one.

It was VERY high pressure sales, as long as you just go with the flow I'm sure they are ok to deal with as long as they're getting a sale, when I wanted to cancel the order suddenly they didn't want to help me, couldn't be reached, and wouldn't return emails.

I scoured their website looking for something to help and found they had some sort of 3rd party satisfaction guarantee logo on their site and so I engaged these people to help me resolve this mess. They did eventually get "someone" from wirefly to cancel my order.

I save everything so if I have to I will produce the emails from my home machine to confirm this review.

I originally posted this Jan-10-2008 which was about the time I went looking for my first smartphone. In any event, I know it was 4 years ago and merchants can change but I will NEVER shop with them again because of the way I was treated.

"

"Very Risky!

I ordered two Blackberry Curves for $356, they send me a tracking number, etc. I waited at home most of the day, but had leave for an hour and a half. When I returned, I quickly checked the online tracking to find out that FedEx claims to have "Left at Front Door, No Signature Required". I did not expect that, not only because it is insane to do in Baltimore City, but because the Wirefly web site specifically describes my ship method as "FedEx – Signature Required."

Assuming that my package had been stolen, I call FedEx and explain. They tell me that they will investigate it and call me in 8-10 days. WTF? I paid for the most expensive shipping option to get this in time for Christmas. I then call Wirefly and two different customer service reps repeat the same story that FedEx gave me. This being completely unacceptable, I tell them that if that's the best they can offer, I am cancelling my ordered and buying in someplace else so that I can have it in time for Christmas. That finally gets me elevated to another rep who is capable of doing slightly more than repeating scripted empathy. Much to my dismay, his "compromise" is to charge me $856 to send me another pair of phones, which will be refunded in 8-10 days pending the investigation by FedEx. While terrible, I didn't have any better option, so I took it.

Weeks later, an honest neighbor brings me a package containing the original phones which had been left at their door instead! They had been on vacation over the holidays and hadn't been able to get in touch with me earlier. In getting ready to call Wirefly to arrange for their return, I check my credit card statement to find out that they hadn't refunded anything, nor did they bother to contact me. Infuriated, I call Wirefly and ask why I hadn't been refunded, and they told me because "FedEx said they delivered it to my house". They had absolutely no intension of taking any responsibility for what is ultimately their fault for not requiring a signature and/or properly declaring the value of the package (which I understand would have required it for anything over $500). They were perfectly happy to charge me $856 dollars for their mistake. Apparently, they don't care at all if they product actually makes it to the person who paid for it.

I have since shipped to original phones back to them, hoping to be refunded the money they swindled me out of up to this point. As of right now, I have paid $1,226, spent four hours on the phone, and made one trip to FedEx for my two Blackberry devices."

"I ordered a new Blackberry. They sent the phone promptly, but they left the phone case out. After 1 week, I emailed them to which they replied they'd promptly get on top of it and expedite the order within 2-3 days. I wanted another week, then I emailed them again. They gave me the same reply. This repeated again after 3-4 days so I cancelled the case and ordered one on eBay. I got a much nicer one for much less. Their cases are also overpriced.

Recently, my girlfriend dropped a cellphone on my Blackberry, which cracked the screen. I thought I was lucky because I paid extra for their "Device Protection Service". I reported my claim and they received the "repaired" phone today. They repaired the cracked faceplate with another faceplate that was old and already very scratched. Big section of the silver trimming was chipped away! I have no idea how this kind of "repair" is acceptable!

I wish I read this site before I bought from Wirefly. I would have never gone through with it. T-Mobile was offering a similar deal for the phone and the plans so I didn't really save anything buying from Wirefly. To anyone else considering buying from them, be very careful...Read the reviews...they can't all be wrong."

"never receive my rebate of 75.00 don;t buy from them they told me that i send the papers to early so i resend them again and them it was to late i resend the papers 2 days after i received the letter but they send me the letter late they are very smart i read some reviews and are bad to don;t buy you never get your rebate"

"I had a very bad experience placing an order for Sony Erricson phones. I tried ordering 3 phones, one primary and 2 add on lines. After talking for 90 mins on phone trying to get these orders right, the representative made blunders. I am totally suprised how any one can do so many mistakes. I called to order Sony Ericcsson and along with this phone I found a Nokia on the invoice. The activation fee told by the Rep was different than that showed up on the invoice. The colors of the phones that I ordered didn't match either. Even the price of the phones was not matching with the conversation I had with the rep while placing the order. Another interesting thing was, after placing 3 orders for 3 phones and after getting 3 confirmed order numbers, one of them was cancelled (no idea how) so when I was calling to check for 3 orders, they could see only 2 in-process orders. And so it took me couple of transfers between the "concerned" departments and an hour to cancel and come out of all this nonsense. So every body please be very very careful while dealing with Wirefly.com."

"DO NOT ORDER FROM THIS COMPANY OR ANY COMPANY OWNED BY INPHONIC. YOU'LL BE SORRY.....TRUST ME!!!!"

"I had to call back to ask them to remove the shipping charge for "free shipping". And that is just the beginning.
I finally got 3 out of 4 phones after several calls on the shipping status. The 4th phone got activated at Sprint somehow, but still no phone (as a result, the old phone got deactivated and can't use anymore). It has been more than 2 weeks and more calls, still no phone. First, they said they were activating the phone and the phone will be shipped out in 24-48 hrs. Now they said that phone is out of stock. Ask them to see anything in stocks now, "call back in 24 hrs to check availability on other phones"? So frustrating! And I don't want to think about rebates after reading so many complaints. Definitely don't recommend this site
"

"Our issue with Wirefly has nothing to do with timely shipment of our phones...that was handled smoothly. Our issue is the scam artist rebate program they are running. They have literally been ridiculous to deal with...we sent our rebates (all sorts of hidden hoops to jump through to be eligible so watch out)in Nov of 2006 & we still havent' gotten our returns. They sent us one check only for $70.00 about two weeks ago & said the rest of our claim was denied because there was one line on the form that didn't provide an alternate daytime phone. They sent us a letter saying if we provided that they would re-open the claim. We re-sent the paperwork in again with what they asked...then they said it was being denied because we changed our Cingular service plan. When I finally talked to the 500th person who could actually give me the truth...then they said it's be another 5 weeks before they could correct the error in their system. THere you have it...a year later after we bought from Wirefly & we still can't get the rebate money that belongs to us. Wirefly are scammers because they won't take any calls regarding these issues...just keep referring people to the incompetent rebate dept. Oh well...you've been warned!!!!!!!!!"