"Excellent reseller! I would definitely order from them again.
I purchased a Blackjack, but it unfortunately, didn't fit my needs, so I called for an exchange for a Blackberry Pearl. The exchange was simple and painless! Wonderful!
Thumbs up!"
"i will never buy anything from this company again iv turned them into the better buisness burial and to cingular and motorala the were rud and didnot want to replace aphone i bought for my wife for chritmas iv wrote letterto the news paper here in portland i know a reporter there and he is going toprint it in the paper on my exsperiace with this company"
"Bought the plan with two razor phones with 1000 minutes to share and 5 personal phone numbers to each phone, what a deal. The equipment is subperb. Was shocked at the quality. Keep up the good work. Will gladly explain how happy I am with the deal to family and friends. Sandra, Florida"
"This Inphonic company absolutely sucks-Don't do it! I didn't even order the phone they just sent me a free phone from Sprint when I am with US Cellular and then I sent it back and they started billing me for what. I don't know but now 2 years later those very rude asses sent my bill to a collection agency for $250.00 that I refuse to pay. I never took the phone out of the sealed box or anything and they want to try to make me pay for something they send me that was supposed to be free anyways. I don't think so. They are all rude and I can't believe that anyone would want to have a company like them working for them when they don't know a darn thing about proper customer service.It says that this happened in 2006 but really it was in 2005 and they are still trying to take care of it. So be very careful and I wouldn't recommend these people or whatever they are to my worse enemy."
"They had the best price around for the Treo 680 (Cingular): $125 (foregoing data plan related rebates). It was kinda annoying that they would force you to get the data plan, since people like me prefer to pay a bit more for the phone and not pay so much monthly. Even though I was able to cancel right away, Im sure Ill have to pay some prorated amount. They better not charge me some kind of activation fee since they told me there wouldnt be. They shipped the same day, got it all right on the order, and were pretty communicative with emails, etc. They activated the phones before sending them which was convenient."
"The representative I spoke with, Allen, was most helpful in not only getting my questions answered, but in also getting my order processed in a most timely mannor. My daughter and I received our phones when promised, and had no problems getting the phone numbers from our previous provider transferred to our new provider."
"I would buy again.I would expect they come up with better communication model with the customers.Delay in the shipping and sending one phone first and the other phone after a week caused frustration. "
"I ordered online. Everything was professional and quick. I especially liked that even though I clicked the "I read the terms and agreements" box. A window with the terms and agreements still popped up when I clicked submit.
This showed me that they weren't trying to pull any fast ones with things written in small print.
My boyfriend ordered a day after I did and as of yet has still not received his phone. His first order was canceled, he was not charged. I think overall...this company is professional and on point.
P.S. Remember to read the first part of the terms and agreement. Nothing bad just something you might want to know."
"Very bad customer service, the order cell phone came without the battery door cover and I called them to send me a replacement, even after 10 days they were sticking to the story of phone not available, the customer support sucks, they hung up on me couple of times, very rude people, definetly warn others from using this site."
"I purchased 3 Samsung phones for $49.99 with a $50 rebate in Jan 2007. One of the numbers was ported from my previous carrier and we were given 2 additional numbers. Neither of these numbers were valid and they could not be activated. Verizon was able to force activate one, but the other number was registered to another cutomer and they could not do anything about it. Spent 4 hours w/Verizon to get this far. Next day I called Wirefly and they said a new number will be given in 24 hours. Called the next day, no answer. Called 2 days later and the guy put me on hold for 30 min and said he'll check w/manager and call back. Never heard back. Called Verizon back to see if they could check status and after another 2-3 hrs with them and Wirefly, no solution. Internal conflict with Dealer Code, and warehouse mishandling. They blame each other and pass the buck. After total of 9-10 hours and three way conference call, we were finally given a valid number to be activated today. It has been 2 weeks since the phone had been ordered, and 10 days since they realized they messed up. I can't imagine what other nightmare I will have with the $50 rebate. Probably not worth the time and effort. Verizon should be ashamed to do business with such a shoddy company. For a company of Verizon's stature, sr management should ensure that a reseller representing their product and service be top knotch. Worst purchase experience ever. Promotion was good but ultimately they did not deliver "customer service" and neither did Verizon for that matter. "
"Verizon Motorola RAZR w/ number ported from Sprint
Order date: Jan 16th (pm)
Receive Phone: Jan 19th (free 2 day FedEx!)
Phone activated and operable with ported number: Jan 19th
Total billed: >$10
Everything went exceptionally smooth, although I didn't require customer service, nor did I risk a phone that required a rebate. From the other posts, it seems that rebates from WireFly are hit or miss. I had a good experience with WireFly, but WOULD NOT take a phone that left a large rebate out there hanging (see countless other posts on denied rebates). I had a completely automated and simple order, and had a good experience, despite being extremely skeptical prior ordering."
"Miserable experience. Order processing was delayed, then the phone I ordered was not in stock. After two weeks, they shipped me the wrong phone without asking.
No customer service phone number or e-mail address is available on the whereismyorder.com website. After digging, I found a phone number on an unrelated web site. When I called in, they said the phone I ordered was out of stock, and so they had shipped me another instead. They were unable to ship me the correct phone - or even provide an estimate of when the phone would be in stock. They offered other phones, none of which were of interest.
Their solution was for me to refuse delivery of the package, and they offered to credit my account "5-7 business days" after it was returned to their warehouse. In addition, I was required to call the wireless carrier to cancel the contract.
I am currently awaiting delivery of the phone, and will update this review once the return and refund process is complete."
"Don't do it!!!! I would not recommend this company to anyone. I placed an order for 2 phones and wanted to import my current phone numbers.....they put through the transaction for 1 phone who's number ported and they emailed me saying to call since the other number would not port. I called and told them i did not want to complete the transaction unless both number sported. They went ahead with the transaction anyway. My phones were immediately disconnected leaving me with no cell phone for 5 days. I then had to go through my new carrier to try and get the number ported and working. This took at leat 3 days and at least 12 hours on the phone, back and forth between wirefly and alltel. It finally all went through.
Then i sent in the rebates. No problem with the first one. #2 rebate ok, filed 120 after the activation date-that's a headache in itself to try and keep track of....#3 rebate for $70---they only want to give me $30...no explanation. And #4 for $80, they say my service was disconnected. Baloney!!!!! I am still using the phone. I called the rebate center over 5 times and waited for 30-60 minutes with no answer. I finally got through today and the operator says she doesn't know why the rebate was denied and the other was reduced. said she would check with alltel to see if my plan was current and to check back in 2 weeks. talk about a headache...I waited just over the 180 days to file it...made copies of everything and am still having to go through this.
I would recommend skipping this company. I can't believe they are still in business."
"Hello: I sent an email through ebay tell wireFly that I ordered the wrong service provider phone, two days ago, and have not had a reply. Michael Shipley, St. Petersburg, FL 33712."
"Wirefly has very good customer service,email conformations and shipping. I would definitely recommend to any one. "