" On February 22, 2007, I ordered a cellular phone from this supposed reputable online vendor called Wirefly.com. Today is March 21, 2007, and I have yet to receive my phone. Tommorrow (March 22, 2007) makes one month that I ordered this phone. I've been back and forth with them on the phone between non-english speaking customer service (incompetent) and supervisors, but keep giving me the same lies. "We're awaiting activation from Verizon". "

"Here was the problem:
On 12/19/06 I decided to order my family plan through Wirefly, since they seemed to have a pretty good deal on cell phones. I placed the order on the website, which lead me to believe I could keep my existing number with Verizon. I received an email with an order confirmation and everything looked good. 20 minutes later I receive an 'action required' email stating that they could not transfer my number. So, I called the customer service line. After waiting over an hour to speak to someone, they tell me that there is no way they can keep my existing number if I stay with Verizon, so I cancel my order. I received an order cancellation number from them via email. I end up calling Verizon and setting my plan up through them directly even though the phones were a little more expensive.

Two days later I get an email stating that one phone has shipped. I call their customer service line, but I could only wait for so long. So I emailed them to let them know that there was no order since it was canceled. By the time they email me back telling me to refuse the shipment, it was too late, the package was already there. So, more time on the phone waiting to talk to customer service to get a RMA. Plus now I have to find time to run it to FedEx before I take off for the holidays. Also, at this point I call Verizon and cancel the line since that is what the customer service rep tells me to do. While explaining to the Verizon rep why I was canceling she tells me that this is not the first problem that they have had with wirefly.

Then I get a Verizon bill for $243 for the canceled line ($35 activation, $175 cancellation and $33 service fee & taxes). I call Verizon first since they are easier to get a hold of and to deal with. They remove the $35 activation and $175 cancellation, but tell me that Wirefly has to credit the remaining $33. I call Wirefly and they tell me there is nothing they can do and that Verizon has to credit the balance. We come to the conclusion that we need to make a three way call with Verizon, but the Wirefly rep didn't know how to (a little bit ironic since they are selling phone service), so I had to call Verizon and have them set it up. Finally, I get the three of us on the phone and the majority of the conversation is between the two reps discussing/arguing about who is responsible for the service fee. Finally the Verizon rep has had enough and lets the Wirefly rep go, and the Verizon reps apologizes to me for the inconvenience and credits the account.
I end up checking the Better Business Bureau to see if others have had similar problems and seeing the 2200+ complaints over the past year and the unsatisfactory rating. So, that will probably be the last time I buy a service oriented product before checking the BBB first.
So for now, the issue has been resolved (I think). I had to jump through way too many hoops and spend a lot of time to resolve an issue in their order-to-shipment system."

"This company is a scam. I placed an order in early 2006, and I'm still waiting for my rebates ($300). It's been almost a year since I sent in the rebate forms. At first they said they were reprocesing all rebates for a certain time period due to some fraud, that was nine months ago. Last person I talked to said they were sending the check out, and that was a month ago. Just tried to call today and they don't even answer the phone anymore, have to leave a message. Stay away."

"Beware of doing business with InPhonic and Wirefly. Their $90 rebate makes is extremely hard for you to see the money. They you have to collect a bunch of statements and time your mailing in the forms just right. It is very, very easy to make a mistake and have them deny the rebate. They outsource their customer service and rebate processing, so you are never talking to the right people to get help. Do yourself (learn from my mistake) and go somewhere else."

"I bought a cellphone from this website.According to the rebate form I need to wait for 120days from activation date before I can send the rebate form with 1st,2nd,3rd, bills bar code and upc code.We sent everything but till now we do not receive anything from this store everything about the rebate are all lie.And also what they gave me is refurbished cell ph we but two unit but these two unit are both damaged.We returned it we got the replacement but still we got another refurbished.Right now I am waiting a letter from BBB about this problem we asked them to help us in order for me to get our money back thru rebate.And to buy cellphone from this website is a nightmare.PLEASE DO NOT BUY FROM THIS WEB SITE WIREFLY EVERYTHING IS A LIE>>>>>"

"Summary: Worst customer service and company to deal with if you need them.

Ordered two T-Mobile phones with a family plan. The price was good and those were promptly shipped via Fedex 2-day delivery. Two days later when I did not receive the package, tracked the shipment to find that Fedex returned it to Wirefly because of damage during transit. Fedex was courteous enough to leave a voice message at my home number telling the same info.

When I contacted Wirefly/Inphonic customer service, they give us a run around saying "your address is incorrect" or "it has been reshipped, but we cannot give you the tracking info" and all sort of excuses. Talked to John, an employee in Inphonic, and he said it will take them 8 to 10 business days to run some verification tests on the damaged/returned phone before they can ship same/new units to us. That means, if we wait, we would have exhausted the 14 day cancellation policy with T-Mobile and 15 day return/exchange policy with WireFly/InPhonic and might end up with defective/broken phones.

After 10 odd calls to sort the matter and get a pair of new phones reshipped, we decided it's not worth doing business with Wirefly. Called the order cancellation number and talked to a rep. But the service representative could not confirm the order cancellation either and asked to contact T-Mobile. Need to follow up again tomorrow.

The worst part is their (offshore) customer service reps who are not allowed to fix/address any issues. I must repeat they are not *ALLOWED* to address problems/issues and that seems to be a policy in this company. The automated voice says along those lines such as "the customer service has no additional info than what you can see at whereismyorder.com" before connecting to a live representative.

Avoid this company."

"We were planning to take Sony Ericsson W810i family plan (from cingular). We called customer service with a question "Since minimum rate for family plan was $59.99" if we cancel one phone (under family plan), can we roll back to individual plan???"
Customer Service Executive, replied, why can't you take individual plan of 39.99 and then add a line on this. If you cancel one, you will be left with individual plan. We said OK go ahead. He processed and added new line and got second order number:305444206. Now "TWIST", they processed one order and kept other in hold. They said its not possible. And when we asked, why your executive processed and reply was quite surprising "They did correctly as they are not aware you are having Individual Plan"... Finally we decided for cancelling the order... becasue its not what we wanted and cancelled both the order and also refused accepting Courier (as told to us by representative. "With lot of sorries" she said you will get your full money back.... and now they are not returning our Processing Fee of $9.99 as per their company policy... When we called them, they said with "sorry, you are miss-informed, we can't return processing fee"...."

"Wirefly had the best price in town. I ordered a sprint novatel s720 internet card. Wirefly gave me a better deal on getting the sprint service up and running then sprint themselves. Go figure. The process time and delivery time was less then a week. Only problem I had and it was not their fault was that the card was not a fit for my pc. I needed an express card. When I called up they were happy to replace or refund my money if I wanted. I chose not to do that but to get a router to run that card on my pc. I would recommend this service to anyone. Top notch.

Alisia"

"The purchase and delivery of my new phones (2)went just fine. It was in the activation of one of the phones where I had trouble. The phones were shipped with new SIM cards and the instructions indicated this and the new ones would be used, not the ones in my old phones. One phone was turned on within an hour of calling to activate. Wirefly customer service indicated that it could take up to 24 hours for both phones to be activated.The second phone was still not active within the 24 hour period indicated. Of course, the 24 hours was up on Saturday evening when customer service was closed. Customer service is also closed on Sunday, so we had to wait until Monday to call customer service again. (I paid the extra FedEx charge to receive my phones next day so I would have to wait over the weekend. Wasted money.) I called customer service on Monday and they could not help me. Wirefly directed me to Cingular customer service. They were able to resolve the issue. I placed the old SIM card in the new phone. Why couldn't Wirefly tell me in the "Activating Your Phone" instructions that this was an option? They specified that the phone was shipped with a new SIM card making it seem like the old one was no longer any good. Two lost days of phone service is not the worst thing but I chose Wirefly for their reputation of good customer service and easy transition. I wish it would have been that way. "

"Your website was very well organized and I was amazed at the ease in which I could compare phones, phone features, plans, prices and make an informed decision to find the best possible product for my needs. Great going!"

"I would like to just tell everyone that you can not get a blackberry phone deal that is much better than this. I had a problem with one of the phones that was free with the wireless plan and when I called about it, Wirefly sent out a replacement phone that same day. Now that's fast service. The operater was friendly and courteous. I recommend this site to anyone who has a business or personnel need that goes beyond just plain phone service.
Thank you
cbl"

"Delivery was fast. The instructions for porting your number said you didnt need to do anything else. I have to call Wirefly to get the phone activated, then I had to call Cingular to get the number ported. The porting process didnt work as specified.
Once I had the number ported, I was very happy."

"I don't shop online much and the few times I have the experience has been not so good which is why I don't do it. Wirefly is the best online shopping experience I have ever done and I would highly recommend them. If was all done fast, efficiently and all contact was very courteous. I was informed of every step of the process and had my phones in the time I was told already activated and ready to use. Thank you for a pleasurable online shopping experience. Wirefly is highly recommended by me!
"

"Everything was great with wirefly. Got my order, started my service, thought it was a great deal. Boy was I wrong. Whether it's their fault or not, it's been 11 months since I ordered our phones from wirefly and I received no rebates. My 3 month rebate never came. I called 4 months after I submitted and they told me it was sent in too late and that I was "supposed to" receive a notification letter. I asked about my 6 month rebate and they said that rebate processing was taking 4-6 weeks longer than normal, but a couple months later, still nothing from them. Apparently it's okay for them to push back deadlines, but they hold you to some standard of timely submission. Bottom line here is I'm in a 2-year agreement and ended up paying full price for both phones since I got NOTHING back. That pretty much makes Wirefly a useless source for cell phones. You can go to your local Sprint, Verizon, or Cingular store and do this with no obligation. If you're buying phones from Wirefly thinking you're saving a bunch of money based on rebates, think again. Go elsewhere.

"

"I ordered a phone from wirefly like five days ago..i paid the deposit..i paid the extra to have it shipped next day..and do i have the phone yet? nope..ya know why? ..well..first i recieved a call to call them b/c they required additional info..i called..this guy who barely spoke english tells me that my order was cancelled..but he cant tell me why...i was mad but i figured that id go to another company. then i check my email..and i get an email that my phone was shipped out already..what the hell...the only problem..they sent it to my old billing address in another state..illinois..i just moved to texas...so i call them...to change my billing address and have them reroute the package..they say they cant..to call fedex...so i do..fedex says that the shipper is the only one that can change the shipping address..which makes sense..so i called back wirefly and tell them..they tell me to call fedex back and let them know that that goes against their policy. fricken shoot me..i tell the guy that i already called fedex..that im not calling them again..he tells me that i should get in contact with the new people that live at my old billing address and have them forward it to me...are u kidding me? i tell them thats insane...he tells me if i wait three days the phone will go back to the warehouse and they can send it to my new address...that is if the ppl who live there now dont sign for me phone and steal...lovely. the customer service at wirefly is horrible..u cant understand them and they dont help at all..."