"Wirefly is awesome to deal with, however decline the NCOA Insurance. What a crock of !!!! No one answers the phones or emails, I do not believe they even exist. Purchasing the phone thru Wirefly, good choice, excellent customer service, etc.. Buy your own insurance through your service provider. Check other reviews regarding NCOA insurance. I am not the only one that had problems. WARNING !!! WARNING!!!!"

"i wa very happy with the ease of ordering & thedelivery time was awsome.but I would like to add another phone to my order & am finding it difficult to do by phone maybe you canhelp tell me how to do this.Thank you mary o ;leary"

"I just wanted to take this opportunity to thank my csr phone representative, Ms. Karen McGriffy in Canton, OH. Ms. McGriffy was very polite and went above and beyond the call of duty to make sure that my order was a success in being placed. Ms. McGriffy was very patient and sincere in helping us. Ms. McGriffy answered all the questions my husband had along with mine.I really appreciated her kindness and patience. So many times when you speak with csr's its' as though they dont't care and you are wasting their time - I did not experience this with Ms.McGriffy, she was excellent. My experience with you company shows that their are still some good employees.
At this time I am requesting that your company Wirefly.com, commend Ms. Karen McGriffy in Canton,OH; for making our online/telephone order a wonderful experience with your company. In the future I hope that your company will continue to have more employees as kind as Ms. Karen McGriffy. Thank you for takking time out to read my comment and for passing on my SINCERE THANKS to Ms. Karen McGriffy.

Sincely,
Alisa & Edison Cole"

"This was the easiest online transaction I have ever made! Emails were precise and speedy about what actions were being taken. Shipping information was available when promised and my phone was delivered on the date stated.
I would buy from them again!"

"Wirefly.com sent the phone in the wrong box, so the UPC code is invalid for the $200 mail-in rebate.
The $200 mail-in rebate will not be honored.
I called Wirefly.com to complain about the incorrect box for the phone I ordered, when I received the phone, about a week later.
Wirefly.com told me the UPC code would be good, and to call back if I had a problem with the rebate being honored.
I had to wait 60 days to send the rebate, (to make sure I kept the phone?), and waited about another 60 days to get the rebate response.
I called wirefly.com to complain, they told me I waited too long, I asked to speak with a supervisor, they hung up the phone on me.
I called back, and I asked to speak to a supervisor immediately, I was told I could not speak with a supervisor.
Everytime I call, I get an overseas call center and the English is not very clear.
They keep telling me I can't speak with a supervisor."

"I purchased the MOTORALA (RAZR V3 PINK). I was very satisfied. I will surely recommend WireFly.

Thank you

Dadma Lafrance"

"My shopping experience with wirefly was so much more pleasant than I expected. The choices given for product as well as service providers are unlimited. The process for ordering is easy, hassle free and almost impossible to be misunderstood. all questions are answered before you can ask, and further assistance is available if you should need, I would reccommend this provder to everyone whos looking for fast and easy processing of obtaining a cell phone for what ever purpose."

"I do not give the highest available rating on any surveys, but on this one I did with ease of mind! Before I even got my phone's I was already recommending Wirefly to friends and family! My parents and sister ordered their phones through Wirefly. I will be back when the time comes to upgrade and will continue to recommend Wirefly to anyone who asks about getting new cell phones!"

"I don't think this could have gone smoother. The person that handled my order was very helpful and patient. I'm sorry to say that I can't recall her name, I hope that is on record. She's a real 'keeper'."

"I ordered my first pair of cell phones via the internet from FONCentral.com and will never return. I received the phones quickly and received rebates to the tune of actually making money with Mail-In-Rebates (MIR) I purchased 2 Motorola E815 phones at $249.99 each. I was presented with rebates of $50.00, $75.00, and $125.00, with a free bluetooth headset to boot.

1)The bluetooth headsets were not what was described in the description
2)The rebates have ***ALL*** been emailed back to me saying that they were INVALID.

A few things to remember. The ***FINE PRINT*** on the rebates state a few things like...1)Mail this in between 180-210 days from setting up service and things to this nature, which I have done. I purchased these in September, 2005 and have waited now until March 24, 2006 before mailing them in (so that they were sent in during the very short 180-210 day window)

All rebates are said to be INVALID. What a scam!

I will never do business like this over the internet with FONCentral.com or any other inphonic.com reseller."

"Very easy website to use and navigate. Great variety of cellphones and plans from which to pick. I needed to call customer service to change the shipping address and was greeted by a friendly, efficient representative. It was overall a very positive experience. My cellphone even arrived a day early. I will definitely recommend Wirefly to friends and family."

"Extremely poor customer service.
Took me several calls to get the order processed AND:
1. They gave me the phone for wrong area code (despite mentioning every time that I needed the phones for Santa Clara, CA which is on my billing address too, they gave me numbers for Pleasanton, CA)
2. First they charged me $15 for one day shipping, then they reversed the charge, but shipped the products in 10 day shipping instead of 2 day shipping that they promised. (This, despite, my telling each and every one of their agents that I was moving from my current address and needed the phones before a certain date).
3. Their call center agents are unresponsive on emails, and when I called them, they lied and said that the product was shipped through 2 day shipping, but FedEx made an error. FedEx denied it, and they accepted that it was their mistake.

I am yet to receive the package (which is expected to arrive by 4/4, instead of 3/28 that they initially promised).

I AM EXTREMELY DISAPPOINTED WITH THEIR SERVICE AND DO NOT RECOMMEND IT TO ANYONE. PLEASE GO AND BUY THE PHONES FROM A STORE INSTEAD."

"I order two phones from Wirefly. I paid extra for the fastest shipment method. My phones came late. Two friends who ordered the same phones after me and didn't pay the extra shipping got theirs first. In the interim, my old phones got shut off to transfer the numbers to the new phones--which I didn't have yet.

When I got the phones, the accessories were missings. A note said they would ship within a couple of days. It has now been THREE MONTHS and they haven't shipped. I have twice been promised they would ship within 24 hours. No shipment yet.

When I call for help, I get someone in India who I can't understand. They always tell me either "My system is down and I can't help you right now," or "I'll expedite that to the shipping department and your accessories will ship within 24 hours."

Still nothing.

I would NEVER order from Wirefly again. I regret that I recommended them to friends (who purchased from them) initially because of their price. I now recommend people to STAY AWAY."

"Get back at Inphonic/Wirefly..call directly to there legal dept Kesha Evans Tel#202-333-0001 Ext# 131 She reviewed my Info gave me a lame excuse but promised my Rebate Refund was in the mail....Took me six months of research to get this number..Now I will share with you so you wont be scammed by Wirefly/Inphonic. Also this is an email sent by Inphonic when I contacted the Federal Trade Commission...


Dear Sir,

We have received your most recent inquiry regarding your rebate.

Our records show your rebate was denied due to your submission being mailed past
the required postmark period. Please note this matter has been reviewed by our
Corporate Offices and although their rebate was denied, as a valued customer we
will honor the rebate as one time courtesy.

Please allow 6-8 weeks for your rebate to be processed.

We trust that this resolves your rebate issue. Should you need further
assistance, please feel free to contact us.

Sincerely,

D.Brooks
Financial Operations Dept.
****@****"

"Like many others, I was scammed by the "denied mail-in-rebate". Once my contract is up, I plan on cancelling the account and going directly with Verizon. There is no need to keep patronizing this company with our business. My advice - Walk away."