"Placed an order for two phones and two matching Nextel plans through Trinity Christian long distance, allegedly a Wirefly partner or agent. The phones are not even here yet and already there seems to be an ugly problem rearing its head.
I chose one plan and now on the order updates page at whereismyorder.com my plans have mysteriously been changed without any input or authorization from me to plans which are double the price and which I did not even see as an option when I placed my order.

When I try to call the customer service number, (unsure whether it is a Wirefly or Trinity number) to ask about this discrepancy I receive a recording stating the hours when customer service is open and then further stating that customer service is closed even though I am calling during their own stated open hours.

I don't like the way this seems to be going, especially after reading the information here. The phones are due on Tuesday and require a signature. If I don't get satisfactory answers on Monday from customer service I will probably refuse to take delivery of the phones and call my credit card issuer to dispute any charges that are placed on my card.

Now the only snafu I have to solve is that I asked that my current number be teleported to one of the new phones and that is to occurr on Wed. which will make it unusable. More phone calls required no doubt.

This reminds me that while I have been reading about all these people who are not getting what was advertised I have been asking myself why no one has mentioned that they have disputed these charges with their credit card issuers. (it can be done several months after the transaction and in fact most card issuers require that at least 30 days have passed) My husband and I have succcessfully resolved some questionable situations or non-performance issues with several retailers using this method with very little time and effort being required on our part and it is why we pay for nearly everything we purchase with a credit card only.


"

"This company will rip you off any way they can.

I bought a phone from them, when I got it I found out I didn't get service in my area, so I wanted to return it. I called inphonic and they said they would send out a mailing label so I could return it. I waited and never got the label. So I called again and they said again they would send it out. I asked to make sure that I would not be charged a restocking fee, they said I wouldn't.

Long story short I finally got the label, and returned the phone. They got the phone but will not refund my money because they said I took too long to return it.

So, they charged me a restocking fee of the full $200 for the phone even though it was their mistake!"

"The 12 Digit UPC Code required for the rebates was not on any of the shipped packages received from WIREFLY. I sent copies of all of the UPC Codes that were sent in my order of a V710.
Rebate was rejected"

"i ordered my phone on the 27th and it's still in the process of being "activated" even though they told me i'd have the phone by today. i called verizon and they said my order is there, i am approved, and that it can take up to 5 days for activation.
yeah, the customer service sucks. i must say, it's sort of funny to stop a person mid-sentence to take a personal shot at them and then hear them continue on with the sentence like i said nothing at all.

anywhoo, i'm still hoping i receive my order and i plan on sending in the rebates either fedex (if they give a physical addy) or certified mail.

if they dont give me the rebates, i'll call the attorney's general office in their state and they'll get it resolved. it's really not too complicated and i'm surprised nobody else has done this yet.
---------------------------------------
UPDATE: March 7th. recieved my phone today. 6 business days really isnt too unreasonable and the phone works great. "

"WORST SITE PATHETIC SERVICE CHEATED PPL

I ORDER THE PHONE I GET THE DELIVERY AFTER A MONTH I KEEP CALLING THEM NO REPLEY KEEP EMAIL THEM NO REPLY .. AFTER A LONG WAIT I GET THE PHONE AND NOW IT TOOOOO LONG TO GET REBATE ..TODAY THEY SAID THE SAME THING WHICH THEY KEEP SAYING TO OTHERS THAT “U R LATE” ALL KNOW THE THEY ARE DOING FRAUD CHEATING …PLEASE DON’T EVER ORDER FROM WIREFLY PLESE DONOT ODER FROM WIREFLY"

"Do NOT purchase from this company! They do everything they can to avoid paying the rebates they promise. To get my rebate, I had to go through the Better Business Bureau. By the way, the BBB dropped InPhonic's (a.k.a. Wirefly) BBB membership for "failure to maintain the principles and standards required for membership" (http://www.dc.bbb.org/report.html?national=Y&compid=23004111).

I recommend you include the BBB in *all* correspondence with InPhonic/Wirefly. You may also want to correspond directly with the company president (Richard ****@****). He will not reply, but as the president, he has a vested interest in the company's success, if you can call it that.

On a side note, InPhonic's stock DROPPED from a high of ~$22/share to under $8--in just one year. Seems not even their stockholders approve of their business practices."

"My purchase was in December, 2004.

I did everything right, still can not get 2 $100 rebates plus $80 in taxes they charged me. They were not supposed to charge me taxes. This is a ripoff company.

I bought 2 cellphones and was supposed to MAKE $25 for each phone. First they claimed I had sent in the "wrong" UPC code. Rigggghhhhtttt! I got part of the rebate. The rebates were supposed to be for $225 per phone.

Now, they claim they never received my 2nd form for the 2nd rebate. Even though I faxed them my copy they still refused to honor my rebates. I would like to initiate a class action lawsuit against them. Any ideas please let me know.

"

"The store made me an offer I couldn't refuse: buy a phone and they'd actually give me more money back if I held onto my service for at least 180 days. I did just that and submitted the required information on-time and completed correctly. There were a total of 4 rebates. Initially, they told me that two of them weren't submitted in the required timeframe. I explained that they were done at the same time as two others that were "accepted". I later found that they changed them all to rejected due to a timeframe issue -- they had modified my activation date to five days later which would have made my submission too late. I called again, and I was unable to make any progress. They insisted that I resubmit everything all over again. After reading many accounts of people who did this and then were, yet again, denied, I refused to resubmit. In the end, they owed me $250 in rebates they never had any intention of giving out. Terrible place."

"This was the worse CUSTOMER SERVICE experience that I have ever had!

Before you order anything from this company, you better do your homework. I'm a current Cingular customer with 2 lines on my account. I went to the Wirefly.com site and proceeded to purchase 2 razr v3's for my wife and myself. The sales person over the phone took all my information, gave me a great deal on the phones (free bluetooth included), and told me that I shouldn't have a problem with anything. Well, the problems begin a few days later when I got a email stating that my order was cancelled. I called Wirefly to find out why and a person in "India" told me that Cingular cancelled my order. Once I call Cingular, the rep stated that my account was in good standing and Cingular wouldn't cancel anything concerning me ordering phones. So I call Wirefly back and was told that I couldn't buy these phones because my contract wasn't up. I informed this person that I was buying the phones through their contract extension program so I would be extending my contract for another 2 years. On top of this, I used my debt card to make the purchase and Wirefly ran the charge through my bank before the order was "approved." Wirefly stated that I needed to get my bank fax number so they could fax a release to the bank. I asked, "Why can't you just reverse the charges?" "Am I the customer or should I be doing your job?" The gentlemen then said that he has to send a fax to my bank. So now I don't have the phones I wanted and I'm waiting to get my money back. STAY AWAY FROM THIS COMPANY!"

"First off, I have to say that SO FAR I have not experienced any problems. I purchased two RAZR phones through cellularfactory.com which kicked me over to inphonic/wirefly. I placed an order and then saw this site and get pretty nervous about my decision. Fortunately, this time they proved everyone wrong. I got my phones in 2 days, the numbers were ported by the next day with no loss in service, and everything is in working order. The only bad thing was that they sent the cheapest model Jabra bluetooth headsets instead of the Motorola ones pictured, but I'm not complaining because they were free and the fine print says it may not be the product pictured. Either way, the Jabra works really well.

Also, even though I'm positive I unchecked the box, they signed me up for roadside assistance which I was able to cancel with Cingular at no charge since it was a free 30 days trial. And they failed to sign me up for some additional options that I was able to fix with Cingular very quickly.

So I guess I would buy from this company at your own risk. Every once in a while they have to get an order right, I am proof of that. Now lets see if they give me my rebates....even if I don't get them, I still paid the same as at a Cingular store, and I got free headsets."

"I should have known to do my homework about this company, but I did not and placed my order.
When you make an order, the site tells you that orders approved by the carrier by 3pm will ship same day. But this is not true. I placed my order on the evening of the 30th, and requested over night shipping. Well, the order was approved on the morning of the 31st. When I called to check on the order, I was told that it would ship withing 24 hours, next day, again, will ship within 24 hours. Called today, 2/2/06 at about 4:15 pm EST (same time zone as company) and was again told that it was in the activation department and would ship within 24 hours. I cancelled the order at the point, funny thing is, they did not try to change my mind, they were happy to accept the cancelation?
There customer support number, like so many, goes to a call center in another country. The people do not really know English, they read from scripts and listen for key words. When you say something that they do not know, they just move on like they did not hear you say it.
I will say, no one was ever rude to me, they just said what their scrips say to say and moved on. Even today, when I told the lady I was talking to that I was recording the call, there was silence for a moment, and then she continued with what she was saying. After a moment, I again said that I was recording the call, and again, she just moved on.
I called Verizon Wireless to see if they really had a record of my approval and they did. I asked the person about Wirefly, and the person did not have much to say, not allowed to. So I gave my opion of them and the person at Verizon said he can't state his opinon, but said he would have to agree with me!"

"Wow. I can't believe what I am reading on this website. My sister purchased 2 phones from Wirefly.com last year, and received both her phones AND rebates without any issue at all. I just got screwed at a store in my area with rebates for the second time, so I decided to use Wirefly. Since I hate relying on rebates, I just selected the best phones that I could without costing me much up front (ended up with a $30 rebate on 2 $30 phones which were normally a few hundred $$). The order came in 2 days as advertised (from California to NY), and shipping was free. The price I was charged was lower than anywhere else I could find at a physical storefront. The process was very easy. My phone numbers were ported on the day my order arrived so i did not lose any days of service. Communication from WireFly.com was amazing (via emails telling me status of order).
While I haven't applied for my rebate yet, I could care less since the price was better than I could find anywhere even without the $30 rebate. If you want to deal with a wireless provider directly, then go ahead. It will cost you a lot more. Wirefly was extremely easy to deal with, and I am very happy I went this route. I think there are many happy customers out there that have no reason to look at this site and post their positive reviews.
And no, I do not work for wirefly or affiliated with them in any way. My advice would be to pick a phone that you can get for the same price before rebate as a wireless provider will offer you. If Wirefly sends you the rebate, then consider it a bonus. Or just select a phone without a rebate and save like $200.

UPDATE - Just got my first Cingular bill. Apparently, instead of putting me on 1 family plan with my 2 cell phones, they enrolled me in two separate family plans with one cell phone in each! Not sure if that was Cingular or Wirefly, but it took a 23 minute support call to correct."

"It's impossible to get rebates from these people. I have made two attempts by mail, one attempt by fax, and several attempts by phone to retrieve my entitled rebates. The rebates due are $200.00. My forms were mailed to specification on December 15, 2005. Upon follow up on January 17, 2006, I learned that both of my mailed rebates were lost by the US mail service (which is awfully peculiar). I was then asked to fax the forms directly to their rebate center. After doing so, I was told the fax would not be accepted because my original letters were not mailed via registered mail. I then re-mailed all documents in separate envelopes again via registered mail on January 18, 2006. On January 31, I checked the status of my rebates at their website and learned that only one was received and it was rejected. I have reason to believe that all forms are correct and legible. I do not see any reason for rejection."

"I had a very weird and disappointing experience with Wirefly, not once or twice but 4 times!! And to think what a fool I was going back to their site so many times - just to score a free phone!! Ridiculous as it may seem, but each time my order was being cancelled for no apparent reason. And I found this out a few days later by checking my status on www.whereismyorder.com. I called back several times, wanting to know why my order was being cancelled, and each time I was given a different reply, none of which made any sense. And each and every one of the customer reps I spoke with was an Indian (I'm an Indian myself; I can easily recognize the accent no matter how much one tries to Americanize it). One rep told me that it was because they had recieved a duplicate order with my name and zipcode, another, that my credit info couldn't be validated (my credit was approved though) and so on and so forth. When I couldn't take any more of their bullshitting I finally asked to speak to their supervisor. "He" was an Indian too! I have nothing against my fellow countrymen, but still, you know...!! I don't know... Whatever! He told me (and this is the most ridiculous justification ever!) that Cingular itself did not want me to activate a new plan through Wirefly (and to just go directly through a Cingular agent instead). Whay kind of reason is that?? It wasn't my credit or anything like that - Cingular just wasn't letting Wirefly handle my order. I mean, is it possible for this to happen? I don't know. He also told me to check back in March if I still wanted a deal on that phone. I was very disppointed with what I heard and it seemed to me that they didn't want my business. But now after reading some of your reviews, I'm just so glad that my order(s) didnt go through. Heaven knows I'd have gone through much more trauma and headache if it did!! "

"http://redtape.msnbc.com/2006/01/consumers_irked.html

Do business with Wirefly at your own risk.

Did not recevie rabte even after following up quite aggresively with complete rspect. I stored all my communications and I can prove the timeline."