"Ordered my new htc droid incredible 2 and got it free with wirefly! Verizon usually has one decent phone free but wirefly has alot more either free or really cheap! Would recommend wirefly.com to anyone looking for a great deal on a new phone!"

"Wirefly had the best price and convenience for upgrading my phone. They offer everything that you could possible need. Their customer service reps are fast, knowledgeable, and act quickly on your purchase. My phone came within the next day after ordering. Once I plugged the phone in it has been activated automatically. Wirefly is the place to go for your upgrade and what they can offer you. There maintenance plan is a plus as well. "

"I recently ordered a phone as an upgrade to my existing Verizon service. I received the phone without issue, but the phone activation instructions didn't work. I followed the instructions exactly and when the phone did not activate, I chatted with your customer service who's only suggestion was for me to follow the instructions. They then offered the wrong phone number for Verizon support. I Googled the correct number and resolved the issue myself. My biggest problem with all this was that I contacted Wirefly with this information so that they could improve and they responded with regrets for the inconvenience and the suggestion that I turn the phone on and use it because everything looked good on their end. Did they read my comments? Are they working to resolve their failures? Apparently not."

"Great and easy, would recommnd"

"Elderly is a wonderful site to get it phone from. I was pleased on how fast I received it. my phone came back to me two days after my order. my phone was brand new works well and the monthly phone Bill payment is affordable."

"Note: I am posting both my original concerns and an update below. My concerns have now been resolved (see the update from 8/23).

Wirefly's 14-day "trial period" or "satisfaction guarantee" is extremely misleading. The period begins on the date of the ORDER. So, if you place an order for a new phone on 8/1, and receive the phone on 8/7, your 14-day satisfaction guarantee period expires on 8/14. This is so even though the sales invoice says that the period begins "on the date of activation." My phone was activated on 8/8, but customer service insists that the phone was activated on 8/1, because "date of activation" means the date the order was placed, not the date the phone was activated. I am now stuck with a non-functional phone that is clearly defective, and a company that insists that my "trial period" was half over by the time I got the phone. James, the customer service representative, refused to let me speak with a supervisor.

UPDATE on 8/23: I received a follow-up call from Stefan at Wirefly. He resolved my concerns by offering me an exchange, and Wirefly is shipping a new phone to me with a pre-paid return label so I can send back the defective one. So, although I am still disappointed in Wirefly, I am happy with the ultimate resolution."

"I liked that they offered the Galaxy S3 that I bought at a cheaper price than T-mobile. My order got held up because I made a mistake entering my billing information, but customer service was courteous and friendly when it came to fixing the issue."

"Agreat experience with buying a phone. The phone was exactly how
it was listed. the shipping was fast. Very pleased"

"It wad very fast, affordable, and is very user friendly. I give it a A+"

"I have been using Wirefly for two years whenever anyone in my family needs a phone. Service has always been seamless. However, this last order was problematic. I had to change my phone selection because my choice, which was available at time of order, ran out. I then spent money to get a replacement to the free out of stock phone. That order being received, I went online to check delivery status only to find the plan I selected was needing a change. I fixed that. Now, ttoday, 10 days after my original order, I am told one of my accessories is no confer available. I will order again in the future, but ky expectations will be a lot less."

"Wirefly service customers were great and I have refered people to the Wirefly site and they have purchased cell phones from this site. I will purchase my daughter phone from this site.
"

"Excellent service and very couteous representatives"

"Knowledge of product was good.friendly csr not to long to handle order. "

"best price n customer service....will recomend to anyone lookin for best deal ..fast shippin"

"Excellent vendor providing outstanding value for cell phones. Customer service via Call, chat and email were all equally great. Vendor follow up with emails etc. were also very professionally handled. Overall I would rate Wirefly as simply outstanding for obtaining online cell phones and accessories. "