"First they send me a grid cassette with absolutely no packing material with the metal rod pocking out of the box. This was the wrong item. When I emailed them the dimensions of the one I needed they said they would send the correct one and would wave the restock fee. I then get an email saying they are refunding my money minus the $40 restock fee, this is after I packaged it correctly and paid $35 to send it back to them. So I lost $75 by going with Yard and pool. They then ignored my emails asking why they lied to me about sending me the correct one and waving the restocking fee. Absolute incompetents. "

"Great job handling an issue.....not their fault.... but the took care of it asap and fairly.... great job, YardandPool.com "

"order v shape bradley smoker drip pan when i got the pan the box was crushed remove pan from box it was bent and warped, anybody that would put a thin metal pan in a plastic bay in small box need some help.
i will never buy from this company again
fred reynolds"

"I had ordered a new pool pump from a National company that had generated a shipping label the next day but suddenly couldn’t give ANY shipping information SO I instantly ordered a new motor from Yard and Pool that shipped the new Hayward motor the next day which arrived in four days and I instantly drove to Texas and changed a shorted out pool pump motor the next day after receiving the new motor and it worked EXACTLY as expected. This was an emergency repair for a family member and time was of essence. I STILL haven’t heard ONE word from the big company that I placed the first order with."

"I called up and told them a model number of an existing pool heater. My heater was no longer available so I asked for the compatable heater. I had a gas heater. I was sent a propane heater instead that was not compatable with my pool. They wanted me to pay $375 to ship the product back I shipped back and never received a credit nor a new heater. Customer service is the worst Do not do business with them. Robbed me of my money. Have to go through the efforts of going to court and suing"

"We purchased a part for $600.00
Lasted 7 weeks and would not replace it !!!!!!
DO NOT THROW YOUR MONEY AWAY "

"Wanted to buy a smoke generator for my smoker. The price was $149.99. The description said you would need a sensor that they didnt have in stock. Told them to email me when the sensors come in. Recieved an email two days later that the sensors where in but now when I tried buying the smoke generator it was $20 more and the sensor was double the price they were advertising two days before. Price gouging at such a sensitive time with the Corona virus is such a poor business practice. We should all stay away from businesses like this. "

"been waiting a week for an important part. contacted them several times but they just seem to not care. Now I've asked to cancel the order and all I hear are crickets."

"I ordered a 199.00 100-150 sq ft filter housing ( free shipping over $49 for my pool). When the filter housing came the 150 sq ft filter would not fit . On the day it arrived I contacted the company and told them the filter would not fit. they issued me an rma # and told me they were charging me a 22.72 fee to originally ship this product and I would be responsible to pay to ship it back also. I said but it stated free shipping. He also stated that they were charging the 22.72 instead of the 15% restocking fee he said it was cheaper but it was not. I have contacted Paypal and opened a dispute, I have already paid 32.38 to send it back and adding another 22.72 comes to a total of 55.10 for an item that I do not even have. What kind of customer appreciation is this. I will never shop here again you are not getting it cheaper and they should not state free shipping if it is not. Beware of what you are buying. Some people are out to take you for a ride. I saw another review on here where one person had to pay $100 to ship back, They probably wont be in business for very long operating this way. Customer has to pay shipping to and shipping back plus can be charged a 15% restocking fee. This is a total rip off. I do not have money to give away. They should appreciate that you are doing business with them instead of trying to rip customers off."

"Item ended up on back order. Got money sent back vua Paypal the next day. Gave bad review because I never heard from company. After my review they contacted me and informed me they had sent a detailed email regarding why my order was canceled. Found it in my spam folder."

"We are very pleased with our recent purchase and the prompt and courteous service we always receive from Yard and Pool! We also appreciate being able to purchase quality products, like Cookshack products, through Yard and Pool. Everything is handled with promptness and efficiency.
Thank you, also, for entering us in the iPad drawing.
Carl Bennett"

"Very low prices. Prompt shipment. Definately will shop here again. Thanks Yardandpool."

"I had a great experience with YardandPool.com. Order confirmation was delivered within 3 minutes of the order. I was contacted the next day telephonically and was informed that some of what I ordered was on back order. I asked them to send the products that I ordered and ship the remainder when they received it. The remainder was shipped one week sooner than they stated that it would be in. As soon as I received what was to be the remainder, I noticed some things missing. Before I could contact them, they contacted me once again, telephonically and advised me of the error and stated they had already shipped what was left out via FedEx and it arrived the next day. Very courteous and respectful. This was one of the best transactions that I ever had. I will be ordering from them again! :)"

"The price and free shipping was very nice. However, when I ordered I checked to see that the items were available. The site indicated that they were. Then, when I checked on the shipping to make sure they would be available for Christmas eve I was told that they would not be shipped until January 3rd. That made for a disappointing Christmas eve. I was not happy with this."

"Service and follow-up were excellent. Delivered right on time as promised."