"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I absolutely love Yoins!! Everything is off extremely high quality and fits to size. There are easy returns in case you don't like something and everything is AFFORDABLE!"
"My experience with Yoins was great and I also love all the items that I have purchased they look just like the picture and the size is right I'm usually a size medium and I order a medium and it fits and really fast delivery and excellent customer service. "
“Dear MoniquePleau,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"a friend of mine recommended me to buy on yoins, I did and I like it, My only complain it´s that when some item it´s out if stock they split the orders and it takes longer for me to receibe the complete products however they attend every message I sent which I appreciated "
“Dear cherrychancha,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the inconvenience caused by out of stock issue and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"Originally ordered 4 dresses, however, 2 of those became out of stock after ordering. This was the most frustrating for me, the items still showed in stock, which should have been updated. I chose 2 other dresses instead of getting my money back. I have not contacted customer service for any reason. Shipping takes a little while, so order months ahead for an event. I have received 2 of the 4 dresses and love them both."
“Dear RDB0623,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the inconvenience caused by out of stock issue.
We are doing many promotional activities online and many of the items are hot sales. For these hot sales items, we show the expected dispatched date on your own account center so that you can be aware of the expected dispatched date. In addition, an informed email will be sent if your order has already exceeded the expected dispatched time.
We have informed the relevant colleagues and they will contact you the order information via email as soon as possible. Please pay attention to your email box left on the Yoins account.
Thank you for your feedback and understanding. For any question and information, please feel free to contact us.
Best regards,
Yoins Polly”
"Delivery was much faster than expected and I was really pleased with the item, which was good value for money and fitted well."
“Dear JaneElmer,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"THE CUSTOMER SERVICE AT YOINS IS GREAT!! I RECOMMEND THIS COMPANY TO ANYONE PURCHASING ONLINE!!"
“Dear miabrinks78,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly”
"Ordered few times and mostly things been as discribed and fit well. Had a very dodgy bikini, that was horrible but that was the exception. "
“Dear HelenWatkins,
We sincerely apologize for the inconvenience caused.
Could you please tell us what order issues you are facing with? We are here to help. We have a strict quality control before items are packed and shipped. If your items come with bad quality, please feel free to contact our email address: cservice@yoins.com or via live-chat (https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. If you can't remember the order number, would you please tell us your email address or your name that you left in your order? After we confirm the issue, we will provide a reasonable solution for you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly”
"First time ordering, 4 tops perfect, only negative, website needs updating when items out of stock. Course a delay on delivery. Thank you to Yelena for sorting replacement items."
“Dear SueKondratowic..,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. We are sorry for the inconvenience caused by out of stock issue, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"Finding it desperately hard to return an item that doesn't fit. CAN SOMEONE HELP PLEASE! I've been told that instruction would be sent to my email, but nothing has arrived, is it made particularly hard to make you keep unwanted items!
Definitely put me off buying anything else"
“Dear jodukes100,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
We have sent you an email to your email account Jodu******@gmail.com to help you return. Please check your email and reply to us so that we can solve your problem quickly. Thank you for your patience and understanding.
Kind regards.
Polly”
"The fabric quality is not great at all and it's sad cause you don't see that in the pictures. They shipped it to my office and it's great cause you don't have to go to the post office. "
“Dear alinamadar,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We have 30 days return policy. Please view our return policy here: https://www.yoins.com/Yoins-Return-Conditions-a-111.html
If you think the items are different from the pictures, please send us some pictures of received items to show the problem so that we can solve the problem quickly.
We have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly”
"I've got a great product. Fast delivery, good communications."
“Dear larysapiskorz,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
"I love products from Yoins! Their clothes are awesome "
“Dear IgaTrocka,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day.
Best regards,
Polly”
"Dress was fantastic quality and fit perfect. I’ve bought the same one in black as really happy with my purchase "
“Dear MandinkoHazFar..,
Thank you for your compliment.
Yoins is the woman's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in the future.
Have a nice day!
Best regards,
Polly”
"Good service and support:)"
“Dear Majken33,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and products, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
"This is the second order and it has not failed to deliver, both dress and top look fab and fit beautiful. Will definitely shop again and again "
“
Dear wright2637,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear tatiannagrace,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”