"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Absolutely terrible customer service. I would recommend no one ever order from this scamming company."
"Fit perfect and good service"
“Dear GuylaineLarocq..,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly”
"PROS:
Lots of good looking clothing selection.
Customer service actually helpful.
Great pricing as it is on par with what I want to pay for the type/quality of clothing (think Forever21 and Charlotte Russe)
Material didn't necessarily feel/seem cheap.
Clothing came without any defects.
CONS: in one word: UNRELIABLE.
Sizing varies too much.
Was sent different sizes than what was ordered. In a package of 7 items, 3 were sent in wrong sizes. 2 of the 3 wrong sizes worked out better for me in fit (M vs XL) which brings this back to the point made above.
Took too long to receive my order : 3 weeks for me.
Order holdup was due to out of stock items so the website needs a better way to keep track of inventory and/or resolving this without waiting for the customer to reach out after 10days of no activity.
Too difficult to try and return items that did not fit well.
Overall, I do not regret my purchase, however, I will not be making another purchase. Unfortunately there are too many CONS to make re-purchasing worthwhile. It is a SHAME because I do like the style of clothing YOINS has to offer and their customer service was TOP NOTCH as whenever I reached out to customer service they responded ASAP and were straight to the point.
"
“Dear PaKouLy,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size,which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
In addition, if the size of the clothes you actually received is not same with the size information we provided. Would you please show us the difference? And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
Sorry for your order has been delayed due to the stocking problems. Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
We will refund/exchange any items that you are not completely happy with in the receipt of 30 days in saleable conditions. As you are our US customer, we are glad to inform you that you can enjoy the free return to our US warehouse.
We have sent you email to help you return . Please check your email and reply us so that we can solve your problem .
Best regards
Polly”
"Excellent choice, spot on sizing , ranges have something a little different "
“Dear lesleyj1,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Beautiful dresses , well made, fits perfect "
“Dear mirandawickens,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"The pictures was a bit misreprented. Some of them was shorter at the waist and others oddly shaped. The trousers what pretty much spot on what I expected from the pictures."
“Dear siwn,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Hope to hear from you again.
Best regards,
Polly”
"Shipped on time and sizing perfect"
“Dear RoseOhara,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”
"the shoping experience was lovley i can rcommend it :)"
“Dear taldaneneberg,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly”
"Great shopping site. I absolutely love it!"
“Dear EleniPapaioann..,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"We are satisfied with Yoins. We live in France. We bought on line. The clothes are very beautiful . The shipping was efficient. "
“Dear ClaireZiegler,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Thank you for a brilliant service. "
“Dear SharonThomas-4..,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly”
"First time ordering from Yoins and I love my cold shoulder blouses! Its were just as described and fit perfectly! No issues at all... will order again!"
“Dear LeeZaMilano,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I know we never know what we're going to get these days but I've been very impressed with Yoins.com. I ordered 2 items and when I saw they weren't shipping when I thought they would, I contacted them. They said 1 piece was on backorder but I could split the shipment for no additional charge, so I went that route. The 1st item came yesterday and I am so impressed with the quality. When I opened the package I actually said out loud "this is so pretty!". I've also washed it already on gentle/cold and hung to try, no issues at all! I'm waiting for the 2nd item which is en route and hope that I'm just as impressed. I also have 2 other items currently in my shopping cart and have a few friends who are going to buy from the site because I told them about it as well! Also, the customer service is great, there is a live chat feature and they are super responsive and very nice. Definitely recommend!"
“Dear Briana-24812,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I purchased one shirt 3 colors...the shirts where just as described and the fitting was spot on to my normal size! Shopping was quick "
“Dear mizbhvn1,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Nice clothes. Great Colors. I ordered 3 Times, at least 10 products and I was really surprised by the clothes. Some comments are really bad, So i thought i would be diseapointed but i still tried. I dix not like only one dress, otherwise everything is cute, Fresh and like the pictures. You just need to be carefoul to the advices concerning the sizes. Sometimes i take M sometimes i take L according to the type of dressé and the site measurements."
“Dear Sophy-9276,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
The most effective way to choose your size is to take your measurements and compare them to the detailed sizing chart that we have provided to the right of the product photo. This will help you pick what size is best for your body type.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear Hmorr31,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused. Could you please tell us what issues you were faced with? We will check and solve it.
We will try our best to improve the service level and create a better shopping experience for you. If you have any inquiries or problems, please let us know.
We have sent an email to inform you more details about your order and we also want to help you solve the issues you faced. We hope you can reply to this email. We will offer you a reasonable solution.
Kind regards.
Polly”