"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"They have been great at keeping me informed if there are any issues with my orders - and orders arrive in a pretty timely fashion. Clothing has been great quality and has fit very well. I am overall very happy with the company and will continue to shop with them"
"Was fast and accurate. Happy with past order."
“Dear BonnieAnderson..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I am thrilled with my purchase~ It took a while for them to come but worth it"
“Dear trustfaithks,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"I have only ordered once and a loved my items... I have recommended all my clients to this site... Will be ordering soon again. "
“Dear LindsayVanWyk,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"fast and friendly service, and clothes like on the pictures. DELIGHTED THANKS ****"
“Dear Patrycjamiech,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I got the dress torn! It's the first time I buy something from you . What a terrible experience!"
“Dear kmr112,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We are here to help. Could you please tell us which account/ordering issues you were faced with? We will check and solve it. About the items, we have a strict quality assurance before items are packed and shipped. If your items came with bad quality, please feel free to contact cservice@yoins.com or our Livechat(https://www.yoins.com/Yoins-Contact-Us-a-33.html) with your order number and request. We would try our best to help you.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly”
"I have placed a couple of orders with Yoins and have found the clothing to be fabulous! The dresses are great and fit nicely. Delivery is quicker than expected. Will definitely continue to shop with Yoins :)"
“Dear Mel-96128,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I have bought several items and have loved everything that came in. I did have to return one item and had not one problem with the free return. I would recommend yoins to anyone. "
“Dear akgaspar2,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"This site is offering very nice designs for good value. Items which are already rated by buyers are safe buy. Only one dress I've ordered from Yoins was really small for the size stated and didn't look anything like on photo. My other transactions were satisfactory . "
“Dear Dee-7446,
Thank you for your comment.
We are glad to hear that you are satisfied with our items. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
"I bought a dress last week that looked beautiful at the website and I can’t believe it! It’s even better ! I loved it ! I’m buying new things again for sure!!"
““Dear Melissarc4,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Olivia”
"Im very happy with my recent order from Yoins"
““Dear DeniseChappell..,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Olivia”
"I hate to stereotype websites from Asia, but I've noticed that everything I order arrives looking nothing like the pictures. I had friends that ordered from this site before, with an average of mixed reviews. I purchased the Thread Embroidered Hollow Out Halter Neck Backless Dress in Gold, which looked BEAUTIFUL in the picture. When it arrived, I will admit it did resemble the picture in terms of colour and lace; however, the quality was appalling, pieces of the dress were hanging off as if they weren't sewn properly, threads everywhere, and just overall terrible quality for a dress to wear to a wedding. The measurements were all over the place, there was no gap in the middle of the top portion of the dress as pictured, and the top half was made to cover only one ****. On top of this, I ordered the dress a month before I required it, and it took 3 weeks to arrive. Now I have one week to find a dress for this wedding. Just terrible. I would not recommend this site. Stick to Australian, European, or North American websites."
“Dear jae1990,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, please take and send us some photos to show it. We will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you.（anything wrong with the item with sufficient prove, we can arrange refund ,resend or return with shipping free)
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have sent an email to help you deal with this matter, please do not worry. We hope you can reply to this email. We will give you a reasonable solution.
Sorry for the inconvenience and looking forward to your reply.
Best regards,
Polly”
"Great quality clothing for a great price !"
“Dear Vikkishm,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Clothes came just as expected with great prices! "
“Dear klc68462,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”
"They are not true to size and you pay shipping to exchange will not buy from you again "
“Dear JenniferPeters..
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund/exchange any items that you are not completely happy with in the receipt of 30 days in saleable conditions. As you are our US customer, we are glad to inform you that you can enjoy the free return to our US warehouse.
We have sent you email to help you return . Please check your email and reply us so that we can solve your problem .
Best regards
Polly”
A rep from Yoins, Yoins, has responded:
“Dear DebiCrowder,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”