"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I wanted to return a swimsuit and they wanted pictures of everything. I have never dealt with such a company in my life. the products are made to small and took forever to get, then they want pictures? unheard of . I would not recommend this place to anyone."
"I was a little sceptical when I first ordered with Yoins. However my order arrived within 4 days and all of the items were of great quality. Everything fitted and seemed true to UK sizing. Highly recommended "
“Dear Someofthegearn..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"A bit concerned at first with time taken to ship and lack of emails but after chatting to customer service assured everything was on its way!! And it arrived next day!! So happy with my purchases just lovely and a great fit too!! Thankyou Yoins!! Second order in already!!! X"
“Dear JoeCarter-4550..,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
"Great choice of clothes and styles love having some many different things to choose from "
“Dear tashhurley,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I bought 3 dresses and love them all. Sizing is pretty true to size if you go by the individual size charts. I will definately order from YOINS again. Very inexpensive and good qualitiy."
“Dear tjohnston-9328..,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Amei os produtos da Yoins. Todos de ótima qualidade e realmente são como nas imagens! Com certeza farei novas compras!"
“Querido EdmaraSampaio,
Estamos muito felizes em receber sua maravilhosa mensagem. É altamente apreciado por seus grandes apoios para nós e seu reconhecimento de nossos produtos. O seu reconhecimento é a nossa maior motivação e a maior afirmação do nosso trabalho.
Esperamos estar com você no futuro, e faremos o nosso melhor para fornecer o melhor serviço e produtos mais bonitos e de alta qualidade para você no futuro.
Tenha um bom dia!
Cumprimentos,
Polly”
"I received half of my order and still do not have the rest. I have been waiting for almost 2 months and have emailed YOINS and no response. And by the way don't do the presale items you NEVER GET THEM."
“Dear MegHays,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for the inconvenience caused in stocking problem.
Because of the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
Due to the time difference between the countries, it takes 24 hours to reply to your request. And we are afraid that you maybe contact us without the working time. We apologize that you have to wait, and we try our best to improve the service level.
And to avoid the unnecessary misunderstanding, we have explain the details in Pre Order Guidelines, as “The order will be effective when at least 5 pre order items sold in 7days. If the order is not succeed, your pre order will be refund 24 hours.”
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Ordered a playsuit and a dress to the UK, arrived within approximately 10 days. Was a bit apprehensive but a friend had already received from this site and said hers fitted well. Both are nice fits and the quality is good so have ordered a top which is currently en route."
“Dear Wildey41,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I have ordered a lovely looking long dress from their website, the product I received is a mini dress that looks completely different from the one on their website. The colour is much darker and even the pattern is different. I requested a refund immediately. First, they wanted to negotiate that they can refund 25% of the cost price. Since, they just do not want to send me their return address. Yoins makes it impossible to return the terrible quality dress they sent me."
“Dear Andrea-23,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to offer you a reasonable solution, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"I ordered 3 items, after a few weeks I was told one of them was in back order & given the option to wait for it or to remove it from my list. I chose to remove since I had already been waiting a long time for my order to be shipped (almost 2mons). It was coming from China so it takes a while for the items to be shipped.
When I did get my things I was very pleased with the quality. I would definitely order from them again, just keep in mind you have to be very patient because it's not coming from the states."
“Dear gloria-78823,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"DO NOT ORDER FROM THIS COMPANY. I have wasted WEEKS of lies from them. Sometimes an item is in stock or it will take just 3 days.. NO. I am going on Month and a half if not more of wasting my time with them. They took my money, Call me a DEAR, like that is going to appease me and then state when an item is SEE THROUGH.. PM ME, I will send you pics of the white outfits they have that they wanted me to send back on my time, paying for a parcel and the items were defective. They then canceled several of my items even though on their website it shows they will be in stock soon.. I never gave them permission to take my money then cancel an order. I have already waited this long.. SEND ME THE BLACK PLAYSUIT I ORDERED! I placed an order almost 2 months ago. I am still awaiting 4 items. They take your money and then state things are out of stock. They wait for you to contact them 2 weeks later and then state, well, we can ship you some of the items. They should have been shipped without me having to contact them. Then every week they tell you the items that are backordered will only take a few days to get in stock and they never do. Then I received two outfits that were so see through that there is no way I Can wear them in public. They want me to ship them back. That is my time and my money to do so. They say they send a label, but you won't get the shipping money back. Why should I pay to ship back something that is see through and I won't get all of my money back? They are very polite in their letters, but do not follow through with the goods and the goods are cheaply made and from China. I have never had such a horrible experience with a clothing company. Here is even more info. http://www.kctv5.com/.../experts-weigh-in-on-dangers-of...I placed an order almost 2 months ago. I am still awaiting 4 items. They take your money and then state things are out of stock. They wait for you to contact them 2 weeks later and then state, well, we can ship you some of the items. They should have been shipped without me having to contact them. Then every week they tell you the items that are backordered will only take a few days to get in stock and they never do. Then I received two outfits that were so see through that there is no way I Can wear them in public. They want me to ship them back. That is my time and my money to do so. They say they send a label, but you won't get the shipping money back. Why should I pay to ship back something that is see through and I won't get all of my money back? They are very polite in their letters, but do not follow through with the goods and the goods are cheaply made and from China. I have never had such a horrible experience with a clothing company. Here is even more info. http://www.kctv5.com/story/38202770/experts-weigh-in-on-dangers-of-online-shopping"
“Dear Tamela Passantino Hill,
Thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Sorry for your order has been delayed due to the stocking problems.
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. If we didn't receive any response form customer in a certain time, we will cancel the order and arrange a full refund. Sorry again for your inconvenience caused by the stocking problems.
For return, We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
For the quality problem, we will very appreciate if you can send us some pics of the external packaging and the SKU stickers and the problems of the items. After all the information is confirmed, we will provide you a proper solution for you. （Anything wrong with the item with sufficient prove, we can arrange refund ,resend or return with shipping free）
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"Thank you for your assistance with my refund."
“Dear LouLouCoggs,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Bought four dresses a little month ago, need to return these which turned out to be close to impossible from EU. Start writing them about each item then You have to take pictures of each item and start a long written correspondence where you wait for Youns.com to accept and send you a return okay label for each item to ship along each item. They also tell what co. Yoins.com will accept you to ship only track and trace with at your expense, this shipping is more costly than the dresses! Only return possible is China even they shipped out of EU. Quality is not as written but poor china quality. Horrible experience and no refund possible due to above!"
“Dear Elisabeth-723,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Clothes were to my expectation, but the delivery took way to long. Placed order on 4/23 and didn’t receive until 5/17."
“Dear tracynorth3,
Sorry for the inconvenience caused in delay delivery, and we do our best to improve this issue.
Due to the parcel arrived at local and was delivered by the local post office or local courier, so there are some irresistible factors.
But please don't worry, if you do not receive the goods until the due date, we will provide a acceptable solution for you.
We have sent an email to you again and offer you a compensation via this email and we hope you can reply to this email. We will give you a reasonable solution.
Hope to hear from you again.
Best regard,
Polly”
"Prachtige jurk heel blij mee, past perfect!"
“Beste JillHoekstra,
Bedankt voor het compliment.
Yoins is de online kledingwinkel voor dames, mode kleding geïnspireerd op de laatste mode trends. Uw bevestiging is de grootste aanmoediging voor onze oprechte inzet. Bedankt dat je voor ons hebt gekozen en we zullen in de toekomst mooiere en hoogwaardige producten voor je leveren.
Fijne dag!
Beste wensen,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear vwinger,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If the size of the clothes you actually received is not same with the size information we provided. We will be very grateful if you can show us the difference. And we will responsible for it if there is over 3cm/1.5 inch inaccuracy of size.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”