"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I was worried the items I ordered wouldn't fit but to my surprise they did and I love them! My off the shoulder dress is pretty see through but I can make it work! I followed the size chart and ordered each item by others reviews and I'm glad I took those reviews to heart! I wear a small to a medium depending on the item and the fit and went with a medium in each item. Anxious to wear them on my mini vaca with the hubs! Thank you Yoins!"
"I bought 6 of the same dresses from this company and the dresses were so short they were unwearable and I needed to return them. I’ve tried and tried to contact. Sent several emails and even tried to call their bogus number on their website. Their live chat is bogus as well. Now I’m stuck with 6 dresses that I paid for that I can do nothing with. DONT BUY from here!!!"
“"Dear JillBuchanan
We are sorry for the inconvenience caused. Since a lot of message is being processed every day,we will reply you as soon as possible.
We will refund/exchange any items that you are not completely happy with in the receipt of 30 days in saleable conditions. As you are our US customer, we are glad to inform you that you can enjoy the free return to our US warehouse.
We have sent you email to help you return . Please check your email and reply us so that we can solve your problem .
Best regards
Olivia"”
"I received my order very quickly and I liked my cloths a lot, every thing fit great except one shirt was too small "
“Dear CrystalLambert,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"Shipping takes a long time but after reading reviews I knew to expect this. One dress I ordered was refunded w/o telling me why which is a shame because I wanted the dress. They did give me a discount and points to use on next order which I appreciate. "
“Dear Bme0808 ,
Thanks for your review .
We are sorry for the inconvenience caused . Due to an overwhelming popularity of the dress, it has been out of stock for a while .We canceled and refunded it in order to keep you from waiting . And then we can ship the available items to you .
Now the dress is in stock again , you can purchase with the discount and points we provided .
Look forward to your next purchase .
Best regards
Olivia
”
"I ordered 6 items and chose the standard delivery 7-10 days. I emailed after 14 days just to enquire how my order was progressing. I had a reply within the hour saying my order was ready except for one of the tops which wasn't in stock. I was asked if I wanted to split the order which I was happy to do. Five of my items were delivered securely to my home only four days later. The clothes I ordered fitted perfectly for a size 12 (i ordered 10/12 on everything) and the material was lovely. I am very, very pleased with my Yoins experience and have just placed another order with them. Recommended!! "
“Dear susie2206,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly
”
"I will buy another clothes from your store soon. Many thanks. "
“Dear IwonaChmielews..,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”
"I ordered 2 dresses from YOINS and eventually when they arrived one of the dresses was torn. The zip had come away from the fabric. It was quite shoddy material if I’m honest. I have not returned the dress because quite frankly it wasn’t too expensive and I really don’t have the time. Sorry guys would not be recommending "
“Dear davinafraser68 ,
Thanks for your review and we sincerely apologize that our items cannot reach your expectation .
If you notice any quality problems with your purchase,could you please take and send us some photos of the defective parts ? We would appreciate if you could also provide us with some pictures of the shipping label, external packaging and tag size of this item.
After receiving your kind reply, we will immediately investigate your claim and offer you a suitable solution at the earliest.
Please don't worry. We will try our best to solve your problem.
Best regards
Olivia
”
"I still haven't received the two shirts that I ordered and when I check shipping status it always says it's coming that day and then when that day is over and I check again the delivery date becomes the next day. . This has been going on for a week"
“Dear millerkim26 ,
Thanks for your review and we are glad to help you track your order .
Your order 48326929 was sent out on April 30 . Normally , it needs 7-16 working days to deliver and it's expected to arrive before May 22 .
Now your parcel is still in transit .Sometimes , tracking information may not be immediately updated due to the weather factor, customs clearance or have not reach to the next processing center .Could you please wait until the expected arrival date ? If you still cannot receive your parcel after that , please contact us and we will solve your problem first.
Best regards
Olivia
”
"Great service, fast delivery"
“Dear Rhonnie52,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly”
"I've made the order few weeks ago. Ididn't received it. No order, no money, no answers."
“Dear CristinaStan ,
Thanks for your review . We are sorry for the delayed reply . Since a lot of message is being processed every day,we will reply you as soon as possible.
After we checked the tracking information of your order 48094725 , it showed that your parcel was delivered on May 8 , 2018 . Did you receive it ?
If you have not received the order, we kindly invite you to check your postal box or consult the carrier (local post office) with your name and your tracking number . It might hold the parcel.
If you still cannot find it after that , please feel free to contact us . We are here to help you.
Best regards
Olivia”
"Through out my order from start to finish I've been kept up to date, I've been given a refund on a garment that they could not supply and I was also kept well informed on the progress.
The only thing I found is the sizing one item that I picked as a Medium fitted, the other that I picked as a medium and sent a tag with XL on it and the garmet is to large, this is what I find confusing.
However this is the only issue I had, I've contacted the supplier to return my garmet for an exchange being a Sunday I'll probably get a response tomorrow. "
“Dear billinghamg196..,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
About the size issue, if the size you choose in fact maybe different from the size on the item's label. It is the Asian size, which is match the US size, and they are same. To avoid the situation of misunderstanding we provide this information on the website before you order.
We are glad to know that you have a good experience shopping with us. Sorry for the inconvenience caused in size, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"It took a month to ship. The dress is very cute in theory. In fact... If I could find the "real" dress that this was copied from I'd totally buy it. They tried.... but it's just "off". 2 stars for effort.... but the dress can maybe only be used as a swim cover.... If that. First off.... the fabric is completely see- through. Secondly, the sizing isn't right. The top part is too big, yet the bust area is too close together. The bottom half is too snug and the fabric has Jim stretch. I even sized up per usual with an overseas company. The slit landed right in the middle and is pulled open up to the crotch area. I'm an hourglass shape figure so this dress in its basic shape was very complementary if it had been constructed properly. Oh! And the straps are just basic pieces of flimsy elastic! Too bad. I wanted this to work... in fact....I want this dress! I might take it to a seamstress and have her make one for me correctly and with stretchy material that isn't see through. Bummer. "
“Dear JeniferGransee,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"The service was good, and had no complains with the clothes except that the quality is not that good, but for the price is excellent."
“Dear MarycrisBritoR.,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
"I ordered 5 items. A dress, trousers, 2 tops and a blouse. None of the items corresponded to the photos we can see on the website. This is a shame.
Otherwise, the customer has to pay the shipment for return, which is in China, and that is very expensive.
So never buy something there."
“Dear engelbergerc,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem. The photo should be distinct to see the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"my first contact..... amazing and very attencious."
“Dear carla viana,
Thank you for your comment.
We are glad to hear that you are satisfied with our service. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
A rep from Yoins, Yoins, has responded:
“Dear lilmamared89,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”