"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"I am disappointed in my order. Five of the shirts are extremely small. I wear a US large, and I ordered x large. They are like a US small. It is not worth my time or money to return them. I won’t be ordering from your site again. Very disappointed! "
"I ordered from Yoins three times so far. All fast shipping and cute clothes. Will definitely order from them again. Clothes were exactly as shown on site "
“Dear Shannon242007,
We are very glad to receive your wonderful message. It is highly appreciated for your continuing grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I was very hesitant after ordering and then finding out coming from China. The delivery was well over 2 weeks.
The pieces I ordered were as described. I do have to return one item as the medium fit like an extra small.
So, now begins the long return process. You fill out form and they have two days to answer.
I will not be ordering from them again."
“Dear Tessie215,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Sorry for the inconvenience caused in the return process. All the steps are needed to confirm the information about your order to avoid the unnecessary misunderstanding. And we do our best to improve the return process.
Due to the time difference between the countries, It takes 24 hours to reply to your request. We apologize that you have to wait, and we try our best to improve the service level.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"I love the product and the sizing is perfect. It does take quite a few weeks for the product to arrive, but once received I can wear forever! I have no complaints whatsoever! "
“Dear lacey1322,
Thank you for your recent five-star feedback about your order.
Your satisfaction is hugely important to us, and keeps us motivated to try harder for our customers!
Have a nice day.
Kind regards.
Polly”
"I truly have to say that it was a very goof experience. Received my item in 10 days which was a huge plus for me. one of the pants did not fit to big but it is okay I will order from this site again."
“Dear vrosario2142,
Thank you for your positive comment.
Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly”
"I ordered 3 dresses from yoins and after receiving them and trying them on I will definitely order from yoins again. Yhe dresses fit true to size, were **** on and the material is of good quality and soft! I cannot wait to wear each dress. I would have given 5 stars but the time to receive the dresses was longer than I would have preferred. I can't wait to order more!"
“Dear smaurer2011,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"Always on time- very happy with shopping there "
“Dear KatrinEriks,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"bought a top that looked lovely on website when it came it was nothing like it really badly made cheap material different colour wouldn't even use it as s duster it has taken over 3 weeks and numerous emails to get a refund would never buy anything from here again steer clear!!!!!!!!"
“Dear julie985,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"You have so great clothes selling excellent quality good
Prices and the best and helpfull customer service ever! I will
Order more things! Congratulations to all the team!"
“Dear agapaki9,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"Love everything I have bought from Yoins!"
“Dear lniemeyer6,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I bought several items. The package arrived relatively quickly but there was no invoice, return instructions or return labels inside the package. I have had to submit forms and pictures for every item I aim to return so they will consider sending me return information. The items I ordered do not seem well enough made to withstand laundering, plus most of them ran a big. All I want to do is return the items that do not fit me and I have heard nothing in response to the required submissions (on every single item) for return for 2 days at this point. I say buyers beware if you might need to return something. Hopefully I will hear back from them with a return shipping label soon. Otherwise, I plan to tell everyone not to buy from Yoins. Hopefully I will get my desired return info soon. I've never had so much trouble with a return as with this company. "
“Dear JamieDulaney,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Great product, I was impressed. I will be buying from yoins again. "
“Dear Loldrag,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"Ordering was easy and shipment came within 4 weeks. However, I would like to return the item but I’ve been sent to so many dead ends trying to figure out how to return it."
“Dear KristyHineline，
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"After ordering my clothes I noticed that my order was stored under "Back order" , I guess during my time of selecting the items and paying some became out of stock. I emailed Yoins about what happened and they kindly split my order so my items would ship faster. My first package came today after fixing the issue on April 18th! Very satisfied with my clothes as all of the size guides per item were exact (make sure you measure yourself and compare!) I also recieved a free extra blouse in my package that had been on my wishlist but I had not ordered (This may have been a mistake but it was a wonderful surprise as it fit perfectly and was beautiful on!) Yoins is much better than other sites like Romwe/Shein for customer service issues! And better quality clothes! Will buy again! "
“Dear iceangel655,
We are very glad to receive your wonderful message. It is highly appreciated for your grand supports to us and your recognition of our products. Your recognition is our biggest motivation and the greatest affirmation of our work.
We hope to be with you in the future, and we will do our best to provide the best service and more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"Good respons and help. Good deal. A+++++ from Denmark "
“Dear magnusen82,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear jaferguson66,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account in computer to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”