"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"Was unsure about this site, but decided to give it a try as I really liked a few things on it. Ordered 3 dress for around £50 and am delighted with my purchases good quick delivery aswell."
"I placed my order on the 26/03/18 and still did not received my order. I commented on the site where suppose to write when you received your order. And now it showed that I did reveive my order but I did not! Not very happy chappy ☹️"
“Dear Minette-60908,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"Do not order from Yoins (upon investigation they are also part of Banggood which has equally awful reviews/forums). The policy they share when enquiring about returns ‘The return address depends on the delivery country, so please contact us via email.’ This is highly suspicious and they tell me that if you are in the UK returns ‘have’ to go to China (the most expensive place to return from UK to discourage returns) whereas they have other returns address’s that would be cheaper to send to however they will not share these address’s. When questioning this with their Customer Care Team they seem rude and confused, also banned my email address from using their Live Chat for asking some simple returns questions and explaining that I wasn’t happy. Also, the returns address on the actual parcel is in the UK so it’s unclear why they would put this on their packaging and not allow customers to use it. When investigating more about this UK returns address I see that it’s ‘for let’ so even more reason not to have this on their parcels. Don’t waste your money, total scam."
“Dear elv01,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
If you think the items are different from the pictures, we will take the responsibility after we diagnose the problem.
If you find out any quality problem with your purchase, please take and send us some photos to show them. We will provide you a reasonable solution after we diagnose the problem.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
If there is no quality problem, you also can prefer to return them, but we are afraid that you maybe need to pay the return postage for personal return.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Fannie at Live Chat Support was really nice and helpful. Thanks"
“Dear yulzhukova,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly”
"I have ordered from young on a couple of occasions and over all I have been very satisfied. The products have been as pictured, quality has been good and delivery have been quick when items are in stock. I was a little worried about sizing but found the sizes to be perfectly fine."
“Dear DanielleAshley,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I’ve bought a lot of black clothes from yoins as I’m a hairdresser, they wear well and wash up well, one very happy customer
Thank you "
“Dear tpomery,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"I placed an order in March 28. I really like the shirt I ordered but to date have not received it, to date"
“Dear mzdimplez65,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"I received half of my order in 18 days and I'm still waiting on the other half. The quality of the tops I bought is about what I expected for the price. I'll wait to see if I get the other half of my order before I decide if I would order from Yoins again. "
“Dear JennieRyan,
Thank you for your comment.
We are glad to hear that you are satisfied with our items. If you have any problems with the order and product, please feel free to contact us and we will do our best to solve it for you! If we have any deficiencies, we also welcome your remarks. We will take an open mind and strive to create a 100% satisfaction service to you.
Have a nice day.
Kind regards.
Polly”
"I am generally satisfied. But one of my orders has not been delivered and I have raised this with Yoins countless times and they simply refer me to the shipping agents. That is not the after-service I expect. They should contact the agents and sort it out. Order number : 41953008. Shipped in january and still not received. This is not acceptable."
“Dear mjdivett,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"Clothes arrived today! Was happy with the fit and service. Wish the delivery came a little sooner! "
“Dear megrowe,
Thank you for your comment.
We are glad to know that you have a good experience shopping with us. Sorry about the delay delivery, and we do our best to improve this issue. Thank you for your feedback and understanding. If you have any assistance or need, please feel free to contact us.
Looking forward to your visit again.
Best regards,
Polly”
"Based on my past experience with other similar companies I’d expected the delivery to take much longer than it did and the clothes to come in much worse quality than they did. I was surprised that they came in a decent amount I’d tine and the clothes came in rh correct sizes and were of better quality than I had expected. I’ll be using this company again.
"
“Dear Girlpromo,
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
Have a nice day.
Kind regards.
Polly”
"First time I've ordered from Yoins and it has been a great experience. Item arrived and was just as described. I will definitely order again!"
“Dear kgolds61,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I placed an order over 4 weeks ago and I have not received my order yet!"
“Dear Hderosecom96,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
We have informed customer service to contact you to deal with this matter, please do not worry.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly
”
"Spoke to customer service regarding my order and had to change some items (colour wise) hopefully it's all good to go and I'll receive my order before my holidays "
“Dear AngelaDickinso..,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers. Hope you visit again.
Have a nice day!
Best regards,
Polly”
"Lovely clothes
But I had an item on back order even though it said in stock on website
3 messages sent but no reply
Eventually got a response to be told 1 item was out of stock so I cancelled that item which I really wanted but not going to keep waiting with no update "
“Dear karen580,
We are glad to hear that you are satisfied with our products and thank you for notifying us of your complaint. We hope you can gave us a chance to explain:
Due to the hot sale time period, many of the items were ordered and paid at the same time by several customers what caused stock limitation. In order to improve this issue, we show the expected dispatch date on each item page and the payment completed page. So that customer can calculate the estimated date of the restock and process their order reasonably. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
In addition, we are also upgrading customer service to reduce the misunderstanding caused by this case. The customer will check the estimated shipping date on their account after the order is successful.
We are working hard to improve the service level and provide a good shopping experience for customers. If you need any assistance, please feel free to contract us.
Hope to hear from you again.
Best regards,
Polly”
A rep from Yoins, Yoins, has responded:
“Dear Lindab-36586,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”