"I can not tell how happy I am about yoins and its customer service! They responded me really quickly with the kindest treatment ever. I am already recommending it to all my friends :) "
"My order of several items all met expectations and fairly quick delivery. Sizes were appropriate. I will shop again. Thank you. "
"Once I ordered they said it was shipping. Then they took one item off and said it shipped. I complained. They put it back on and then said it shipped like a week later. I complained how there was No date, No tracking. I got a tracking # 3 weeks after ordering giving me an eta date of 45 days after I ordordered . I still have not received anything ! I asked to cancel several times. The people writing ignore what your complaint is. "
“Dear KristenBurmeis..,
Thank you for notifying us of your complaint and we sincerely apologize for the inconvenience caused.
If there is out of stock item in your order, we will ship the in-stock items to you first in order you can get your items more earlier. And we also will provide several options for costumers: wait for restock, change the out of stock item to another similar one or refund the our of stock item. Sorry again for your inconvenience caused by the stocking problems.
Due to the parcel arrived at local and was delivered by the local post office or local courier, there are some irresistible factors. But please don't worry, we will try our best to help you sort it out.
If you do not receive the goods until the due date, we will provide a acceptable solution for you.
Would you mind show us the order number and the email address or your name you entered in the yoins.com account? cservice@yoins.com
We hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to solve your problem?
Hope to hear from you again.
Best regard,
Polly”
"Not only are the clothes made out of garbage, you will wait weeks until you find out if you are even getting a delivery. Then you will wait months. There's no customer service number to follow up with. There's a reason his clothes are so cheap !!!"
“Dear dawnwatts2017,
We are sorry to hear that this misunderstanding caused. The order number：6548908 Provided by you is not belong to Yoins, it belong to another website. Would you mind show us the order number and the email address or your name you entered in the yoins.com account?
We will refund any items that you are not completely happy with when you return it to us in saleable condition to our warehouse within 30 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects.More details about return policy, you can refer to link, https://www.yoins.com/Yoins-Return-Policy-a-20.html.
Please log into your account to click the button of " After sale " within 30 days and submit return application and we will reply within 24-48 hours. Please describe your problem and send us some photos of the defective or different parts ,so that we can diagnose the problem quickly and provide you reasonable solution.
In addition, the pictures are necessary. We need to determine the problem, according to the pictures which you provided. So that we can give a reasonable solution about that and solve the issue as soon as possible.
We value our customers and hope that we can build a good communication with each other to solve the issue. Hope to hear from you again.
Kind regards.
Polly”
"My items arrived ahead of schedule, and the materials are good. I hesitated at first before purchasing, but I'm glad I did. Will definitely buy from this site again, and I will recommended it to my daughter.
Thank you."
“Dear Kerline Theodore,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly
”
"I’ve order and payed for and nothing as arrived , can not cantact , I’m very disappointed will not recommend to my friends "
“Dear MariaDias,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
After we checking your order there was something wrong with the stock in your order so it caused the delayed in delivery. Please don't worry, your order was in its way now.
Due to the amount of consultation rise suddenly and sharply, and difference time with each other ,so that we can't reply you in time. We apologize for the inconveniences.
We value our customer and hope that we can build a good communication with each other to solve the problem. Could you please contact us via email(service@yoins.com), the chat line(https://www.yoins.com/Yoins-Contact-Us-a-33.html) or call us by 00852-21364966 ( 9:00 am to 6:00 pm GMT + 08:00 form Monday to Friday) to check you order or solve your hesitation?
Looking forward to your kind reply.
Best regards,
Polly”
"I ordered my tops and was really happy with quality and delivery
Delivery was scheduled for 22/04/18 and I received my goods 22/03/18
Thank you"
“Dear sonjadaniels,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I bought 5 items, 3 are too small. I would like to return 3 and receive a refund. I have emailed and messaged customer service lots of times and no response! How do I return the item? And where do I send it? I’ve logged into my account and there is no option in my orders to return item.
PLEASE REPLY"
“Dear CalJayne,
We are sorry to hear that you had a bad experience about shopping with us and we sincerely apologize for the inconvenience caused.
Due to the amount of consultation rise suddenly and sharply, and difference time with each other ,so that we can't reply you in time. We apologize for the inconveniences.
We will refund any items that you are not completely happy with when you return it to us in salable condition to our warehouse within 14 days of receipt. Due to hygiene reasons, we cannot offer refunds on pierced jewelry, underwear or swimwear, unless the items are visible defects. More details about return policy, you can refer to link,https://www.yoins.com/Yoins-Return-Policy-a-20.html.
In addition, we have informed the customer service to contact you to deal with the matter. Please don't worry about it.
Best regard,
Polly”
"Tweede maal een bestelling gedaan en telkens heel tevreden ivm de service!! Er volgen zeker nog bestellingen! "
“Beste SylviaVanGeel,
Bedankt voor je geweldige beoordeling.
Het team hier bij Yoins is erg blij om zulke goede feedback te horen. Je bevestiging is de grootste aanmoediging voor onze oprechte inzet. Bedankt dat je voor ons hebt gekozen en we zullen in de toekomst mooiere en hoogwaardige producten voor je leveren.
Fijne dag.
Beste wensen,
Polly”
"Great service! I had a question about the paymend, got an answer in a few minutes! Site is very clear. "
“Dear Laura-79644,
Thank you for your wonderful comment.
We are glad to hear that you are satisfied with our service. Thank you for your chance to communicate with us and your understanding. We do our best to improve the service experience for customers.Hope you visit again.
Have a nice day!
Best regards,
Polly”
"CS helped to put in the Easter promi code I forgot, polite and efficient. Clothes are amazingly well made, good quality and fast delivery, great job YOINS"
“Dear lala-94071,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I'm not really happy with the service you provided. I don't know why I had to wait that much. Already 3 months passed and I still don't have my item delivered. Every time a promise was made to me that the item will be delivered in the end of the next week but that never happened.
At least thanks to Fannie I will get my funds back"
“Dear Katerina-66094,
We are sorry to hear that you are not satisfied with the purchase from our website. Sometimes, during the shipping there may delay for some unpredictable reasons. Or something wrong with the stock. Would you mind show us your order number? We will check the detail reason for you. Please do not worry, If the order arrived there too late, we will provide you a proper solution ,service@yoins.com.
Hope you can understand.
We are trying our best to improving the shopping experience and will avoid this problem.
Wish you a nice day.
Best regards,
Polly”
"I absolutely love my dress! I was informed of my order status a few times. I'm waiting on another order and will continue ordering from them. Happy happy happy!"
“Dear MelanieLeBoeuf,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”
"Amazing customer service. Delivered well ahead of schedule and good quality product.
Great condition of product on arrival, secure packaging and folded neatly.
Safe and secure payment on PayPal available."
“Dear Sam Howell,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Polly”
"I put in 2 orders. I received the first one I put in on the 16th March but the second order for the 18th march has not been sent. I was relying on a white dress I ordered this weekend? It's the 28th March and now I won't have the dress. It's been ten days??? And I have sat on hold and it froze when I was the second caller. This is terrible customer service, "
“Dear Laura70,
Thank you for shopping Yoins and we are sorry to hear that.
Due to the hot sale time period, many of the items were ordered and
paid at the same time by several customers what caused stock limitation. We do our best to improve this issue,and we describe the predicted needs time on the page.So that the customer can calculate the estimated date of the restock and process their order reasonably.
We sincerely apologize for the inconvenience this has caused you.We value our customers and have informed the customer service to contact you.Please pay attention to your email later.
Hope to hear from you again.
Best regards.
Iris ””
"Excellant site to buy from,sorry lost invoice number"
“Dear Jillian-19522,
Thank you for your wonderful review.
The team here at Yoins is thrilled to hear such good feedback.Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day.
Best regards,
Iris”
A rep from Yoins, Yoins, has responded:
“Dear AmberStClair,
Thank you for your compliment.
Yoins is the women's online clothes shopping, fashion clothing inspired by the latest fashion trends. Your affirmation is the greatest encouragement for our sincere effort. Thank you for choosing us and we will provide more beautiful and high-quality products for you in future.
Have a nice day!
Best regards,
Polly”